WARNING SCAM SUPPORT HELP WARNING

I'm not sure posting their contact info again, was really a good idea. Yes, many of us try to block or warn about these scammers. Thanks.

Welcome back to the Community, BristleCone.

Thanks for bringing this matter to our attention and spreading awareness about this. We are committed to protecting and securing the personal and financial information you entrusted to us. 

Thus, we have dedicated team who continuously manage and delete any spam information posted in the website. There are other users and Allstars (Accountants), like @qbteachmt who help us block those fraudulent activities as well. 

I think @qbteachmt is referring to the link you included on the information (it's already deleted) posted above. Please note that we provide contact information through an article, it is discouraged to contact phone numbers directly entered as answers. 

Additionally, if you receive an email message that you believe is from Intuit, you can verify its identity by looking at the email address used. 

Please refer to this list:

• Payments@intuit.com
• PSD_iCareTeam@intuit.com
• BusinessServices@intuit.com
• notification@email.merchancenter.intuit.com 
• paymentnotification@email.paymentsolutions.intuit.com

You can also report any suspicious email to our Intuit Security team. Here are the steps to follow:

1. Go to this link: https://security.intuit.com/.
2. Click Contact Us.
3. Look for Report a fake email (or phishing email) and click on it.
   
   

We're relieved that you didn't give in to the demands asked by the spammer. Once again, thanks for letting us know about this. 

If you have any questions about this, don't hesitate to leave me a message below. I'll be around!

Almost the exact same thing happened to me yesterday, a few minutes after I posted about a problem I was having printing a 1099 report.  (see that thread here)

I got a call from Quickbooks Tech support regarding my 1099 problem.  The technician (Manaan Beig) knew my name and my company's name and phone number and other details, sounded totally legit, so I let him log into my computer.  He used the same 78% corrupt scare tactic.  He said a few other things that  gave me pause too - like asking how often I "start a new company file".  I've used the same company file (which gets reconfigured with each major upgrade) since I first installed QB at this company in the 1990's, but he says I'm supposed to start fresh with a new file every year or so, to avoid data corruption and to keep the file size small.  He pointed out that my file is over 400MB in size (he repeated this many times, and highlited it on the screen to emphasize it), but I don't know whether or not this is unusually large.  He also showed me some kind of log file, and pointed out a number of error codes in it (again, these codes were not meaningful to me).  He also scolded me for not using cloud backup - he said doing a local backup was resulting in simply saving corrupted backups, but backing up to the cloud somehow filters file errors.

Then he did something I thought was strange - he opened the company file with WordPad, which displayed mostly nonsense characters.  He presented this as proof that my file was corrupt and filled with errors.  "See all those missing extentions?" he said.

He then checked to see if I was enrolled in FSP (I think that was the acronym, something like "Full Support Plan"), which I knew I wasn't.  He offered to sign me up for $2495 for one year ($2995 for 2 years, $3495 for 3 years)

I'm just a bookkeeper, so I don't have authority to authorize this, and it seemed unusually high to me anyway, so I took his number and told him I would talk to the boss about it.

Then I woke up in the middle of the night thinking about all these questionable things he said, realizing I'd probably been scammed, and wondering if he still has remote access to the computer, or if he may have planted a trojan while he was logged in. 

So I came in to work early this morning to uninstall the remote access app, and do a thorough malware scan.  Is there anything else I should do?

I noticed this morning in Manaan's contact info that his website is "qbproadvisorshelp.com" - I presume this is not a legitimate QB url.  Clever.

After posting an issue in thee Community  Forum (here), I received a phone call from “QuickBooks Support “ wanting more information and then wanted to connect to my system. I thought this was exemplary support but it seemed odd that I would get this call.  How they got my phone number is a mystery.  I googled their phone number and found this was a scam to corrupt my data and hold it hostage.

I just received the same phone call from Edward Sunny Lamb to  help me fix my printing of 941 without the watermark; he also ran this report that showed all these errors and that the corruption had reached 85% very same scenario that you had; he then told me that for basic support it would cost me $9.95 per M.B which would cost me almost $1,700 or I could do a 1 year plan at $2,495 or 3 year at $3,995.  Never the less I told him I couldn't spend that kind of money and he left me some phone numbers and a case number (800-297-0044 and 800-221-5150).  I  hung up with him and immediately scanned my computer for viruses; I also ran some diagnostic on QuickBooks and found NO file errors; I have since fixed my  own issue with the 941.

After reading this I can probably say that whole phone call was a scam considering I see that QuickBooks charges like $300 for a tech support subscription...I am feeling pretty stupid right now for allowing  him access to my computer!

This is 4 years later and Edward Lamb is still at it. 

They have a website called Data Service Solutions out of Plano TX and

did the exact same scam on me yesterday. It's awful that they are still out there and able to do this to people.

I posted about it on my facebook page and two other business owners had the same scam done to them. How can these people ever be stopped?

I have been getting the popup warning as well.  I did call the number and since they did not validate my Intuit/Quickbooks account prior to asking for control of my laptop, I hung up.  However how do I get rid of the annoying popup?  It keeps recurring.  I have tried all of my security software, reloaded Quickbooks, ran Quickbook Tool Hub tools.  Help if you can please. 

I WAS TOTALLY SCAMMED, I can't believe I didn't realize it. I'm so mad at myself. I bought a 5-year Support Plan for $3,000. Watch out for anyone called "Quickbooks Service Advisors" and a person named JOHN or BRAD. &(*!&$*#(&$?

It's malware that ties itself to your QB folder and starts automatically when you start quickbooks. They have exploited security holes in the software and were able to generate these fake error messages.

The files you want to look for below, mine were in Users/Public/Documents/Windows and Users/Public/Documents/Intuit

look for: 90s.rtf , err.html , QuickbooksDownloader.exe IntuitDownloadManager.exe

OK, two times in the past two years, QB has called and told me my updates weren't working.  Just last night they called again and they sent me to another group of people (Data Service Solutions) and they told me that my data was corrupted and needed to be fixed.  They gave me an option of 1 year for $5,900 or 3 years for $9,900.  First of all I had no idea that my data was corrupted, everything was working fine.  They did show me that my updates weren't being taken.  I went with just a one time fix for $4,800, not knowing what was involved.  They went on my computer from remote and did some stuff with my files.  They downloaded my quickbooks again and did a repair.  All in all it took about 3 hours.  When he was finished I questioned why this cost so much.  I believe it was just labor involved and really am upset that they would need to charge this much for a small fix.  Has anyone else had this problem?  How many more times will it happen?  I would like to hear from Quickbooks to justify this cost.

Dave