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BristleCone
November 24, 2018
Question

WARNING SCAM SUPPORT HELP WARNING

  • November 24, 2018
  • 11 replies
  • 0 views

I started a discussion yesterday about a non-profit problem I was having. I received a private message from a JaclinMemare1211 Experienced Member that said: 

Non-Profit Fund Question
Call community support team for instant help at  [removed] No hold time.
I called and discussed the problem. I was asked if it was okay for them to connect to my machine so I could walk them through what I was trying as It should be working as I described what I was doing. I agreed to allow this. They connected and looked around my QBO online windows, then said part of my problem was my database was 78% corrupt and that is what was causing the problem. After more discussion and showing me a dump of the HTML code for my session which contained this: </div>Company File Damage 78%. Error Code (-6150,-1006). They then proceeded to tell me that if the corruption reached 85% I would not be able to login and would loose all data. Then they ask if I had a support contract because in order to fix the database I would need a support contract. This is the file they left with that information:
TFN:- [removed] The html checker removed the phone number...if you would like it I can send in private email
Tech Name:- Edward Lamb
Ext ID:- 92025

Basic Support Plan :- 1 Year + 1 Year $1095 + Taxes
------------------------------
* Email Support
* Data File Migration
* Software Customization
* Any error in Quickbooks
* How to Issue
* Data Repair
Advance Support Plan :- 3 Years + 2 Years $2295 + Taxes
------------------------------
* Email Support
* Data File Migration
* Software Customization
* Any error in Quickbooks
* How to Issue
* Install/Uninstall
* Data Repair
+
* Data Recovery
* Payroll Support
* BookKeeping Help
* Accounting Help
* Tax Filling Suggestion
* Third Party software Integration
\
Advance Support Plan :- 10 Years $4095 + Taxes
------------------------------
* Email Support
* Data File Migration
* Software Customization
* Any error in Quickbooks
* How to Issue
* Install/Uninstall
* Data Repair
+
* Data Recovery
* Payroll Support
* BookKeeping Help
* Accounting Help
* Tax Filling Suggestion
* Third Party software Integration
Luckily I have great security on my system - hopefully they were not able to leave any data loggers lying around. However, I think QBO should be made aware of this!

    11 replies

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    T
    thugre
    February 16, 2024

    I had the exact experience from a website www.qbosolutions.ca.  I had googled a phone number to quickbooks to ask about a Visa charge and how i had not received  my newest version of quickbooks.  I thought i was calling quickbooks.  Website looked like quickbooks.   I asked my questions and they said they needed to get on my computer through team viewer, and quickly advised that i had not received my updated version because my database was corrupt.  That it was at 43% and if it got to 50% i would loose all my data.  That the reason i hadn't received my updated version was because of the corruption and unable to sync with quickbooks.  Based on my file size they quoted $1800-$2200 to repair it .... i asked for email clarification as i didn't understand what the reall problem was, but he said he couldn't send me an email.  He showed me lots of errors on my computer and claimed they were quickbooks errors.   I was not comfortable with any of what he was selling.  Told him i would call him back once i reviewed.  I googled Quickbooks database corruption and right away found out it was a scam.  

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