Help Articles

Learn how to set up an asset account to track depreciation over time. You can create an asset account in QuickBooks Online to track the current value and depreciation of your assets or the things that your company owns, like the following: Land Vehicles Buildings Machinery and equipment These assets gradually lose value over time. This decrease in value is known as depreciation. Note: If you need to calculate your asset’s depreciation, we recommend you work with your accountant who knows the best methods. You may also want to check the chart of accounts so you can better understand what each account is for and what it does. Set up an asset account Go to Settings ⚙, then select Chart of Accounts. Select New. From the Account Type ▼ dropdown, select Fixed Assets. From the Detail Type ▼ dropdown, select the option that closely describes the asset. Name the account, then select the Track depreciation of this asset checkbox. Enter the current value

Learn how to transfer app ownership or disconnect an app in QuickBooks Online. If you find yourself needing to disconnect a third-party app or transfer the ownership to another user, you can quickly do this in QuickBooks. Here's how. Note: Your data may be separately maintained by apps after transferring or disconnecting. Reach out to the app developer to manage your data rights. How to transfer an app connection QuickBooks Online If you'd like to continue using the app, you'll need the administrator to transfer the ownership. This allows you to take over the app connection for your company. Go to Apps and search for the app you're transferring. Select the app, then select Get App Now. Review the message details and select Connect anyway. Adjust the settings as necessary, then make sure the app is now associated with the new user ID. How to disconnect an app QuickBooks Online If you'd like to disconnect an app from your company and stop the app's functionality: Go to Apps, sele

Learn how to add, edit, delete, or merge customers in QuickBooks Online. As your business grows, it's important to stay organised and keep track of your customers. In QuickBooks Online, you can add customer profiles so you can add them to transactions or invoices. Here's how to add customers and keep your customer list up-to-date. Add a new customer Add your customers to the customer list so you can track their future transactions in QuickBooks Online. When adding for the first time, Go to Get paid & pay and select Customers (Take me there). Select Add customer manually. Enter your customer's information. Select Save. To add more customers, Go to Get paid & pay and select Customers (Take me there). Select New customer. Enter your customer’s info. Select Save. Tips: You can add more information about your customer at any time by going back to the customer record. Or if you need to keep

If you are new in using accounting applications, here are some terms that can help you identify the forms in QuickBooks Online. For more information in creating these forms, signed in your QuickBooks Online, select the Help (?) icon in the upper right. Invoice An invoice is a bill for an account between a customer (buyer) and a supplier (seller) indicating what was sold and how much is owed. These are sent when your customers are not paying immediately for goods/services sold and you are expecting a payment at a later date. Receive Payment Receive Payment is used in conjunction with Invoice. When a customer is paying an invoice, you can record receiving the payment. Estimate is created when you want to give your customer an estimation of how much a job will cost. The estimate form looks very much like an invoice, but its purpose is to help you begin negotiations with your customer. Later, once the estimate is accepted and you're ready to bill your customer, you can add data from the e

Learn how to delete browser cache and Intuit-specific cookies to quickly fix issues when using QuickBooks Online. QuickBooks Online uses browser cache and cookies to run faster. But sometimes these can also block web pages from loading. If you’re experiencing any of the problems below, don’t worry. We’ll help you clear your browser’s cache and cookies to fix them. QuickBooks keeps asking you to sign in, even after signing in multiple times. You can't view forms (like your annual payroll forms or invoice preview), or your browser is taking an unusually long time to download forms. You’re having trouble exporting data (for example, exporting a report to Excel or transactions to another accounting program). You're having trouble loading specific pages in QuickBooks. Note: To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser. Step 1: Clear your browser’s cache Your browser’s cache saves files on your computer to load w

Learn how to void a cheque that was already recorded in QuickBooks Online. Void a cheque from the Cheque page You can void a cheque from the Cheque page, which lets you review the details of the original transaction. Go to Bookkeeping, select Transactions, then select Expenses (Take me there). On the Expenses tab, select Filter. In the Type field, select Cheque. Select the date range in which the cheque was received and select Apply. Select the cheque to void from the Expense Transactions list to open it in the Cheque screen. Select More, and select Void from the pop-up menu. When prompted, select Yes to confirm you want to void the cheque. Void a cheque without opening the transaction You can void a cheque from the Expense Transactions list, without opening the transaction. Go to Bookkeeping, select Transactions, then select Expenses (Take me there). In the Expense Transactions list, locate the cheque to void. From the Action column, select Voi

Learn how to change what email address appears on your sales forms. Want your customers to see a different email address? You have a few options. You can customise your sales form templates and change the email address that appears. Or you can edit the email address of the user sending sales forms from QuickBooks. Keep in mind, these options only change what your customer sees. To update the user ID you sign in with, go to Intuit Account Settings page. Learn more about updating the user ID you sign in with. Change the email address your customers see on sales forms For detailed steps, here's how to customise your templates and change the email address that appears on forms. If you don't want to use templates, change the email address for the user account you use to send sales forms. This is usually the first admin account on the Manage users list: Select Settings ⚙ and then Manage users.  Find the user account and select Edit. Change the email add

Learn how to change settings and turn on features. Personalise QuickBooks Online to work the way you want it to. Here's how to change your settings and turn features on and off. Change settings Go to Settings ⚙. Select Account and settings. Select a tab. Note: If you want to learn what settings you can change, check out the section Settings you can edit below. Select Edit ✏️ in a section. Select an item you want to update. Fields will appear when you select an area, and the question mark will tell you what it's for. Make your edits and then select Save. Select Done to close your settings. Settings you can edit Here's a quick overview of the settings and features you can adjust. Company The Company tab is where you can view and edit your company name, address, contact info, or VAT. For more information, see Update company info in QuickBooks Online page. You can also adjust your Intuit marketing preferences. Billing & Subscription The Billing & Subscription tab is where y

Location tracking is used to categorise data from different locations, offices, regions, outlets, or departments of the same company. This feature lets you see all the payments for one location and deposit them as a group. Note: This feature is only available for QuickBooks Online Plus. Turn on location tracking Go to Settings ⚙, then select Account and settings. Select Advanced. In the Categories section, select the Edit ✎ icon. Select the checkbox to track locations. Select Save, then Done. Add a location Go to Settings ⚙️, then select All lists. Select Locations. Select New, then add the Name of the location you want to track. Select Save and close. Edit or delete a location Go to Settings ⚙️, then select All lists. Select Locations. Select the location you want to edit or delete, then from the ▼ dropdown menu in the Action column, choose Edit or Make inactive. Select Save or Yes. Make an inactive location active Go to Settings

Find out how to create and send the same invoice to multiple customers in QuickBooks Online Essentials and Plus.  You don’t need to create the same invoice every time. You can set up an unscheduled recurring invoice so you can edit the template and send it to different customers when you need to. We’ll show you how. Do you have customers you invoice regularly? Find out how to create a scheduled recurring invoice.  Note: If you use QuickBooks Online Simple Start, you can upgrade your plan if you're ready to set up recurring invoices. Create an invoice template Use an unscheduled recurring invoice when you charge different customers the same items or services on different dates. Here’s how to create one: Go to Settings ⚙️, then select Recurring Transactions. Select New. From the Transaction Type ▼ dropdown, select Invoice. Then, select OK. Enter a template name. From the Type ▼ dropdown, select Unscheduled. From the Customer ▼ dropdown, select +Add new. Enter

Learn how to create templates for recurring transactions in QuickBooks Online. In QuickBooks Online you can create templates for recurring transactions, like recurring expenses. You can do this for any transaction except bill payments, customer payments, and time activities. We'll show you how to set up and make the most of recurring templates. Create a recurring template from scratch Here's how you can create a new template from scratch: Go to Settings ⚙. Select Recurring transactions. Select New. Select the type of transaction to create, and then select OK. Enter a Template name. Select a Type: Scheduled, Unscheduled, or Reminder. What type should I pick? Type What it does How you control it What you use it for Scheduled Creates a series of transactions according to the schedule you set. If you choose to send them by email once created, they are sent automatically. You can choose

Learn how to add your accountant to QuickBooks Online. With access to your company, your accountant can review your books, make corrections, and collaborate on any issues. We also provide accountant-specific tools to help you prepare for taxes.  Invite an accountant Sign in to QuickBooks Online as a primary admin. Go to Settings ⚙ and select Manage users. Select the Accounting firms tab. Select Invite. Enter your accountant's info and select Save. QuickBooks emails an invite to your accountant. The email has steps for how to connect your accounts. If your accountant doesn't have QuickBooks Online Accountant, there's also a link for how to sign up. You can invite up to two accountants. Note: Regular accountant users don't count toward your user limit. However, if you also make your accountant your company’s primary admin, they will count. What does this mean to you? Your accountant will have access to all of the featur

Find out what computer and browser you need for the best QuickBooks experience. This covers QuickBooks Online and QuickBooks Online Accountant. Recommended operating systems and internet speeds If you're not sure which operating system your computer has, here’s the Windows version page or the Mac version page where you can find out. Windows PC: Windows 10, Intel Core i5 or comparable processor (2015 or newer) with at least 4 GB of RAM. Note: You need Adobe Reader 11.0 or higher to print forms. Mac: OS X "High Sierra" 10.13 or newer. Internet connection: 3 Mbps or higher. Minimum operating systems and internet speeds The specs above are recommended, but QuickBooks will run with the following minimum systems and internet speeds: Windows PC: Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM. Mac: OS X El Capitan 10.11 or newer. Internet connection: 1.5 Mbps. Supported web browsers In general, QuickBooks supports the current and tw

If you collect or pay value-added tax (VAT), sales or service tax, or similar taxes, QuickBooks Online helps you automate your tax tracking. This helps you keep accurate records of the tax that you collect and pay. When you set up VAT, select the month when your current VAT period started and the filing frequency. QuickBooks Online displays the end date of the current period and the balance due for that period on the VAT page. Basic VAT Terminology Here are a few words you'll use a lot if your company collects VAT. Word How it relates to VAT setup VAT agency The government agency that sets the requirements for VAT collection and payment (for example, Revenue). VAT code The identifier that you use on forms to charge VAT. The VAT code is associated with a rate. VAT rate The rate is used to calculate the appropriate VAT for each transaction.Each VAT rate links to a specific box of the VAT return. There

Do you want to assign default tax codes to your Chart of Accounts? Good news! You can make bulk changes to the default tax codes of your Chart of Accounts. Bulk assign default tax codes to your Chart of Accounts Go to Bookkeeping and select Chart of accounts (Take me there). Choose the chart of accounts you want to assign the same tax code to. Select Batch Actions, then select Set default Tax code. Select the default code, then select Apply.

What is Purchase Tax or VAT on your Purchases? Any Purchase tax that appears on your Bills, Expenses, and any Purchase Orders raised. When you purchase any goods or services from a supplier, it is presumed that in most cases, you are likely to be charged VAT, as the invoice you receive will be subject to VAT. This is when you decide whether the purchase tax shown on the invoice is recoverable or not. VAT Recoverable When Purchase VAT is charged on an invoice, the possibility of the VAT portion being reclaimed back from Revenue depends on what the actual purchase was for. In most situations, the VAT on purchases is deemed as fully recoverable when the purpose of the service or goods provided was solely for commercial/business reasons. When your VAT is deemed fully recoverable, this VAT can then be held in a suspense account, ready to be reclaimed back from Revenue, during the process of filing your VAT return There is an expiry date for backdating and reclaiming your VAT on purchases. P

This article is for all UK VAT-registered businesses using QuickBooks Online to calculate and submit VAT to HMRC. Set up VAT Edit settings, codes, schemes and dates Add an additional tax rate, group rate or custom tax Show/hide active or inactive codes How to turn off VAT, MTD and banking feeds Calculate VAT at line or invoice level 1. Set up VAT in QuickBooks To manage your VAT process, you will need to set it up in the VAT Centre. To access the VAT Centre, go to VAT. Setup VAT by entering the following: VAT Registration number Month the current period begins VAT accounting scheme Filing frequency Once that is done, you are ready to file your VAT. You can always edit your VAT settings after setup. Go to VAT and select Set up VAT. On the Set up VAT page, select the beginning month of your current VAT period. Select your filing frequency. Next, choose your VAT accounting scheme. Standard: also known as accrua

To create an additional VAT code unique to your company, follow the steps below: Go to VAT. Select Add Tax. Select the type of tax you want to add. Tax rate: Add another tax rate for VAT, such as a local tax that is not already included. Group rate: Combine multiple taxes and make applying them to your transactions easier. All taxes you include are calculated and charged at once, but we track them separately for you. Custom tax: Add a tax agency and a tax percentage, such as an environmental levy, hotel, or petrol tax. Select Save. Your new VAT code is now available when you create your next invoice/expense/bill.

Find out how to change the status of your VAT return from rejected to filed in QuickBooks Online. You can send your VAT directly to The Revenue Commissioners through QuickBooks Online. In case your file is rejected you need to update the status in QuickBooks Online. To change the status of your VAT return Go to VAT. Look for the rejected VAT filing that you need to change. Select Resubmit return. Select Mark as Filed from the drop-down on the bottom right. Note: Once the status is changed to Mark as Filed, you no longer have the option to resubmit the period to Revenue. You will need to refile the period manually to Revenue instead.

If you've created invoices that do not have VAT and should have, here's how to fix it: Go to Business overview and select Reports (Take me there). In the search field, enter Transaction List by Date. Select Customise. Select the correct date range. Under Rows/Columns, select Change Columns. Select Tax Amount. Select Run Report. Select each invoice that's missing VAT, add the VAT, and then select Save.

The domestic reverse charge (referred to as the reverse charge) is a major change to the way VAT is collected in the building and construction industry. This means that customers receiving the service will have to pay VAT due to Revenue instead of paying the supplier. It will only apply to individuals or businesses registered for VAT in Ireland (although it will not apply to consumers). This will affect you if you supply or receive specified services that are reported under the Construction Industry Scheme (CIS). What do contractors need to do? If you're a contractor, you'll need to review all your contracts with sub-contractors to decide if the reverse charge will apply to the services you receive under your contracts. You'll need to notify your suppliers too. What do sub-contractors need to do? If you're a sub-contractor, you'll need to contact your customers to get confirmation from them if the reverse charge will apply, including confirming if the customer is a

This article is for small businesses that have signed up for Revenue Online Service (ROS). If you would like to use the bridging software provided by Intuit to submit a VAT return digitally through ROS you will need an active Quickbooks Online subscription. File a VAT return through our bridging software: Go to VAT. Select the ▼ dropdown arrow next to Prepare return and select Submit with a spreadsheet. On the Submit with bridging software page, verify your client's VAT number and VAT period you've selected. If all the information is correct, select Browse, then select the CSV file containing your client's VAT information, and then select Next. If your CSV file has multiple sheets, you need to specify the sheet that contains the transactions that make up your VAT return. Once you have selected the sheet required you need to enter the first cell from your CSV file. Once you have entered the correct cell, QuickBooks will automatically populate the relevant data from your CSV file.

Welcome to QuickBooks Online! We want to tell you about some of the differences between QuickBooks Desktop and QuickBooks Online that you may notice after importing. One of these differences is how you will track VAT. DifferenceMy Accounts Payable (A/P)/Accounts Receivable (A/R) account balances are different. ReasonWhen you filed VAT in QuickBooks Desktop, a general journal was created with amounts against A/P: in the case of a tax amount owing, and A/R in the case of a refund. Paying the bill or receiving the payment closed the journal. In QuickBooks Online, instead of using A/P or A/R, QuickBooks Online creates a new suspense account that retains amounts owed/owing to tax agencies. If you have completed a filing but have not yet made or received payment for that filing before you moved to QuickBooks Online, the amounts will be moved from the A/P or A/R accounts in QuickBooks Desktop to this new suspense account in QuickBooks Online. DifferenceI can't find my existing

When you pay VAT in QuickBooks Online, you are recording the payment against a specific VAT period; you are not actually transferring money to Revenue. Why do I need to create a record of my VAT payment or refund? Recording VAT payments or refunds is an important part of bookkeeping for your business. Every time money goes in or out of your bank account it needs to be matched to an invoice or bill so that your books balance. When you make a VAT payment to HMRC or receive a refund from them, you need to create a record so that you can make a match with the associated bank transaction. If the money comes into or goes out of your bank account without this match being made in QuickBooks, your books won’t balance at year end. How to record a VAT payment Go to VAT. Select Payments, and then select Record Payment. Select the bank account you've used to pay Revenue. Enter the payment date and amount in the appropriate fields. Add a memo if needed. Select Save. How to record a VAT refu

By registering, you’re letting HMRC know that you intend to submit your next VAT return in a MTD-compliant way. Make sure you have the following details to hand as you'll be asked to provide these during sign up: Your Government Gateway user ID and password Your business's VAT registration number and latest VAT return To sign up: Visit the HMRC website. Select Sign up now for Making Tax Digital for VAT and follow the on-screen prompts. When prompted, enter your Government Gateway credentials, then Sign in. If your business is not yet eligible to sign up for MTD, a message will appear to advise this. Follow the on-screen prompts, providing any requested information. When you receive a verification email, select the link in the email to verify your email address. This can take up to 72 hours to be delivered to you, so please allow yourself enough time for this to happen when you are signing up. Read and accept the terms of participation. HMRC will then confirm if you can star