Making Tax Digital (MTD) Drop-in Session | Post Your Question!

Hello Sarah172, thanks for posting on this thread, if you could ring the support line on 0808 234 5337, line is open mon to fri 8am to 7pm and is free from any UK landline and mobile. The agent on the phone will ask for some information off you and then they will be able to have a look into this more for you to see why your getting that message show up and they will tell you the steps that need to be taken. 

Hello there, @Dominika_.

Thanks for joining this thread about the MTD option in QuickBooks. I want to help you with this topic but I will be needing more information from you.

Can you tell me what country of QuickBooks are you using? Do you have the UK version or a different one? I need this so I can provide the options you need for your account.

This thread is tagged under QuickBooks UK which is why all the articles are for the mentioned country. If you have a different one, I can look it up for you and see if you are able to set up MTD.

Please mention me or reply to this post for the additional details. I'll be waiting for your response. Have a nice day!

Thank you for posting here in the Community, @ChrisJUK.

To re-authorise Making Tax Digital (MTD) in QuickBooks Online (QBO) you’ll want to ensure that everything is done the following are correct:

• You're not signed up for MTD.
• Although you have registered for MTD, HMRC is not connected to you.
• You need to re-authenticate MTD in QuickBooks.
• For the Government Gateway, you used the incorrect credentials.
• Verify that you are utilizing the correct VAT number.
• The MTD link was set up by an accountant.
• The MTD connection was established by a client (for accountants)
• You don't owe anything to HMRC right now.

If you still encountered the same issue or error, I suggest you reach out to our Technical Support Team. Our phone representative has the tools to securely pull up our account and double checked your company file to get into the core of the issue.

Since the Community is a public forum, contacting our support is the best option.

Here’s how to get in touch with them:

1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.
2. Select the Search tab, and click Contact Us.
3. Enter a brief discussion of your concern and click Continue.
4. Select either Chat with us (if you prefer messaging) or Give us a call.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you. 

Furthermore, once you got sorted out with re-authorising your MTD, you can refer to this article to submit it for VAT return: Submit a MTD for VAT return to HMRC in QuickBooks Online

Feel free to get in touch if you need further assistance with taxes. The Community always has your back. Stay safe! 

I appreciate taking the time to submit your VAT returns, finance176.

It's possible the webpage cache data is corrupted and it is a common reason for connection issues (when submitting the VAT returns). In this case, let's confirm this by using a private or incognito window: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari (new versions): Command + Shift + N

Next, log in to QuickBooks Online as you normally would and try submitting the VAT quarter return through the private window. When there are no error messages, close it out and go back to the regular browse. Next, clear the cache to fix the connection problem. Finally, close the browser to complete the process. 

Another way to fix this is to use another supported browser (if you don't want to clear the cache). If the issue persists, please reach out to our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. Here's how:

1. Go to the Help menu, and select Talk to a human.
2. Choose Talk to a human again.
3. Proceed with I still need a human.
4. Click the Contact us link.
5. Select either Start messaging or Get a call.

Need help submitting a VAT return? You can check this article for the detailed instructions: Submit a VAT return to HMRC - MTD for small businesses. Take a look at other topics here if you need a guide or two in doing tasks in QuickBooks Online.

I can assist you with other tasks and processes in QuickBooks Online. Just leave your questions or concerns here and I'll answer them. 

Hi there, pip0001.

Thank you for visiting the QuickBooks Community. I'll be providing details on different ways how to post your concerns in our forum. Then, ensure you can post your problems or concern smoothly.

If you're referring to the Community drop-down arrow in the upper right corner, yes, it's still active. Then, select Ask the Community to begin publishing your concern. Additionally, you can also click the Ask the Community button beside the search bar when you open the UK Community website.

If you're still unable to see the said options, I suggest accessing the QuickBooks Community page using a private browser. Then, post your concern from there. This is to rule out the possibility of a webpage issue and ensure private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you'll need to clear the cache of your regular browser. This clears the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

On the other hand, a button to add a question is by clicking the Reply button below to start posting your question to a thread. 

Lastly, I'm also adding this article to further guide you in managing your business using QBO: Help guide for QuickBooks Online. It contains topics about accounting, banking, and payments.

If you have other questions related to QuickBooks, don't hesitate to let me know by clicking the Reply button below to add a comment, pip0001. I'm always here to help. Have a good one!

@pip0001 

You can utilize the trial version for QBD 2020 to upgrade your file and submit your VAT filing.

Hi martinwoo, thanks for joining this thread - this error means that HMRC has rejected your VAT return or has not returned a valid response (this can happen if HMRCs server is experiencing scheduled or unscheduled maintenance or downtime) - you can either wait try again later, or if the issue persists, contact HMRC so that they can take a closer look. 

Thanks for joining and sharing the details of your concern in this thread, @Bob_R1.

Let me share some troubleshooting steps you can use to fix the error message and file your VATfor this week. 

We can create a VAT adjustment so you don't have to worry about making corrections when it’s time to file. This will zero out your outstanding return and adjust the VAT that you owe.

Here's how:

Step 1: Set up an account for VAT adjustment

It’s important to use the correct account type when adjusting VAT. Set up an expense account if you need to increase your VAT due, or an income account if you need to decrease.

1. Click the Gear icon at the top and select Chart of accounts (Take me there).
2. Select New at the top right.
3. From the Account Type drop-down list, choose Income or Expenses.
   • If you need to decrease your VAT due, set up an income account.
   • If you need to increase your VAT due, set up an expense account.
4. Select the account’s Detail Type.
   • Use Sales of Product Income for an income account.
   • Use Taxes Paid for an expense account.
5. Name your adjustment account.
6. Click Save and Close.

Step 2: Add an adjustment

1. Go to the Taxes menu and select VAT (Take me there).
2. Find the tax period you need to adjust, then click Prepare return.
3. Click Adjust against the entry to be adjusted.
4. Select the Adjustment date and the Tax rate.
5. Choose the Adjustment account for adjusting VAT.
   • If you need to increase the tax due, select an expense account 
   • Choose an income account if you need to decrease the tax due.
6. Enter the Adjustment amount and notes in Memo, then select Save.

Then, you can update your VAT settings to update your Vat registration number. Afterward, you can now file your VAT. 

In case you need further assistance in handling your account. I'd recommend reaching out to QuickBooks UK Customer Support Group. 

For additional reference in handling your VAR in QuickBooks, you can check out these links:
 

• List of the common VAT codes in QuickBooks Online.
• Learn how to submit a VAT return to HMRC.

Let me know if you need further assistance with this. I'm always around to provide answers and clarifications to your questions. Have a great day ahead and take care.

Hello AdrianF, thanks for posting on this thread, if the codes aren't posting correctly then we will need you to call in so we can set up a screen share with you and take a look into it more for you. The help line is open mon to fri 8am to 7pm and is free from any UK mobile or landline the number to ring is 0808 234 5337 also it would be best if you have a clear description of what it should do vs what it is doing as well so you can tell the agent on the phone thanks. 

I can see that you did everything you could, @AndrewBoff. I'm here to ensure you'll be able to get rid of the error and submit your VAT returns. 

Let me first discuss some details about the process. 

When submitting a VAT return in QuickBooks Online (QBO), you have to ensure that you're using the correct Government Gateway user ID and password given by HMRC. Since you've mentioned that you've just moved over to MTD, there should be an email notification confirming that you can start using the account and submit the client's return. For reference, please check this article: How to fix MTD issues and errors in QuickBooks Online.

If in case you did not get any email confirmation, I recommend checking your inbox or junk folder. Then, look for the following:

• Government Gateway
• no-reply@access.service.gov.uk
• noreply@tax.services.gov.uk

If you still can’t, please contact the HMRC. This way, you can verify your details are correct. Feel free to check this link for more info: What should I do if I didn't receive a confirmation email?.

Keep me posted again here if you have any other concerns about submitting your VAT return. I'm just around the corner to help. Have a good one and take care.