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I want to log-in and get the answer "504 Gateway Time-out"

Forum|Forum|6 years ago
September 26, 2019
18 replies
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QuickBooks Online - International

Best answer by Rock Hounddog

Good morning. This site https://www.lifewire.com/504-gateway-timeout-error-explained-2622941 explains the error more clearly than I could. I recommend rebooting your computer first then trying again. If you still get the error, try these steps, as recommended in the site above:

How to Fix the 504 Gateway Timeout Error

Retry the web page by clicking the refresh/reload button, pressing F5, or trying the URL from the address bar again.
1. Even though the 504 Gateway Timeout error is reporting an error outside of your control, the error might only be temporary. Simply retrying the page is a quick and easy thing to try.
Restart all of your network devices. Temporary problems with your modem, router, switches, or other networking hardware could be causing the 504 Gateway Timeout issue you're seeing. Just restarting these devices could help.
1. Tip: While the order you turn off these devices isn't important, the order that you turn them back on is. In general, you want to turn devices on from the outside-in. If you're not sure what that means, check out the link at the beginning of this step for a complete tutorial.
Check the proxy server settings in your browser or application and make sure they're correct. Incorrect proxy settings can cause 504 errors.
1. Tip: See Proxy.org for an updated, respected list of proxy servers that you can choose from. There are also several websites that offer free proxy server list downloads.
2. Note: Most computers do not have proxy settings at all, so if yours are empty, don't worry, just skip this step.

Change your DNS servers. It's possible that the 504 Gateway Timeout error you're seeing is caused by an issue with the DNS servers you happen to be using.
1. Note: Unless you've previously changed them, the DNS servers you have configured right now are probably the ones automatically assigned by your ISP. Fortunately, a number of other DNS servers are available for your use that you can choose from. See our Free & Public DNS Servers list for your options.
2. Tip: If not all your network devices are getting an HTTP 504 error but they're all on the same network, changing your DNS servers probably isn't going to work. If this sounds like your situation, move on to the next idea.
If nothing has worked up to this point, contacting the website is probably the next best thing to do. There's a good chance the website administrators are already working to fix the root cause of the 504 Gateway Timeout error, assuming they're aware of it, but there's nothing wrong touching base with them.
1. See our Website Contact Information page for help figuring out how to contact popular websites. Most major sites have social networking accounts they use to help support their services and some even have telephone numbers and email addresses.
2. Tip: If it's starting to look like the website might be giving a 504 error for everyone, searching Twitter for real-time information about the site's outage is often helpful. The best way to do this is to search for #websitedown on Twitter. For example, if Facebook might be down, search #facebookdown.

Contact your Internet Service Provider. It's very likely at this point, after following all the troubleshooting above, that the 504 Gateway Timeout that you're seeing is a problem caused by a network issue that your ISP is responsible for.
1. Tip: See How to Talk to Tech Support for tips on talking to your Internet Service Provider about this problem.
Come back later. You've exhausted all your options at this point and the 504 Gateway Timeout error is either in the hands of the website or your ISP to correct.
1. Check back with the site regularly. No doubt it'll start working again soon.

Rock HounddogAnswer

Good morning. This site https://www.lifewire.com/504-gateway-timeout-error-explained-2622941 explains the error more clearly than I could. I recommend rebooting your computer first then trying again. If you still get the error, try these steps, as recommended in the site above:

How to Fix the 504 Gateway Timeout Error

Retry the web page by clicking the refresh/reload button, pressing F5, or trying the URL from the address bar again.
1. Even though the 504 Gateway Timeout error is reporting an error outside of your control, the error might only be temporary. Simply retrying the page is a quick and easy thing to try.
Restart all of your network devices. Temporary problems with your modem, router, switches, or other networking hardware could be causing the 504 Gateway Timeout issue you're seeing. Just restarting these devices could help.
1. Tip: While the order you turn off these devices isn't important, the order that you turn them back on is. In general, you want to turn devices on from the outside-in. If you're not sure what that means, check out the link at the beginning of this step for a complete tutorial.
Check the proxy server settings in your browser or application and make sure they're correct. Incorrect proxy settings can cause 504 errors.
1. Tip: See Proxy.org for an updated, respected list of proxy servers that you can choose from. There are also several websites that offer free proxy server list downloads.
2. Note: Most computers do not have proxy settings at all, so if yours are empty, don't worry, just skip this step.

Change your DNS servers. It's possible that the 504 Gateway Timeout error you're seeing is caused by an issue with the DNS servers you happen to be using.
1. Note: Unless you've previously changed them, the DNS servers you have configured right now are probably the ones automatically assigned by your ISP. Fortunately, a number of other DNS servers are available for your use that you can choose from. See our Free & Public DNS Servers list for your options.
2. Tip: If not all your network devices are getting an HTTP 504 error but they're all on the same network, changing your DNS servers probably isn't going to work. If this sounds like your situation, move on to the next idea.
If nothing has worked up to this point, contacting the website is probably the next best thing to do. There's a good chance the website administrators are already working to fix the root cause of the 504 Gateway Timeout error, assuming they're aware of it, but there's nothing wrong touching base with them.
1. See our Website Contact Information page for help figuring out how to contact popular websites. Most major sites have social networking accounts they use to help support their services and some even have telephone numbers and email addresses.
2. Tip: If it's starting to look like the website might be giving a 504 error for everyone, searching Twitter for real-time information about the site's outage is often helpful. The best way to do this is to search for #websitedown on Twitter. For example, if Facebook might be down, search #facebookdown.

Contact your Internet Service Provider. It's very likely at this point, after following all the troubleshooting above, that the 504 Gateway Timeout that you're seeing is a problem caused by a network issue that your ISP is responsible for.
1. Tip: See How to Talk to Tech Support for tips on talking to your Internet Service Provider about this problem.
Come back later. You've exhausted all your options at this point and the 504 Gateway Timeout error is either in the hands of the website or your ISP to correct.
1. Check back with the site regularly. No doubt it'll start working again soon.

W

wildhorses

This is an absolute joke.

C

CYCBusiness1526

I've been getting this error for several minutes now, both on Chrome and on Internet Explorer. I'm not having any issues with other websites, so it must be a QBO issue. Hope it gets fixed soon! Gotta run payroll!

504 Gateway Time-out

T

TaraMina59

Same here, having this issue for an hour now.

S

srolon

If you have any other QuickBooks page bookmarked (I had my balance sheet bookmarked) you can get through. Not a fix, but maybe a workaround for some.

MikiD

Hello everyone.

We’re continuously working on this since there are still users who continue to experience the issue. You might want to do some browser troubleshooting (use a private window, clear cache your browser’s cache or switch to a different one) to check if it’s already fixed in your end.

You can get the latest updates by subscribing to this link: http://status.quickbooks.intuit.com/incidents/mmnlvxbnkyck

Stay around if you have other concerns.

S

swanso407

Having the same issue this morning as well, and have tried all specified solutions. Still not able to login.

A

AMT3

I am getting this error today, 01.06.2020.

M

megsmith19

Continuing to get the "504 Bad Gateway Error"

I've cleared my cache and restarted my computer. I am not having an issue with any other website.

C

Corshe

504 Gateway Time-Out as well! Please fix this Intuit!

L

lsfs

We've been having the same issues through the holiday break (so had issues closing out invoices for clients to pay by end of year) and do NOT get me started on the problem that occurred for direct deposit of payroll for one of the contractors. Good thing I checked because the pop up would not let me out - I had to continue hitting submit (saying that an error had occurred - if I had not looked one of the contractors would have been paid four times!!!! Then you could not delete those three extras I had to void them) This is starting to not be a proficient or efficient way for us to handle our small business) I'm thinking we may need to re-evaluate as QB won't let me bypass taxes (our accountant does those) all we use it for is invoices and direct deposit for payroll. We have less than five employees including the owner) and we have no inventory - we're similar to a doctor's office. My frustration level over the last two months with QB continues to grow with all the issues (clients do not have time to stand there while I sign out and sign in 20+ times trying to get into invoices and I can't let them leave as they want their receipt etc. Going to go bang my head (more) LOL

C

cskins

Same issue. The problem is still not fixed 11:32 AM EST. I can't access the "Let's Talk" feature through your Help section because I can't log into My Quickbooks Online account. I've cleared my cache data and tried in a different Google Chrome incognito browser. Help!

A

Alyshaburkhard

I am also getting this error today on 1/6/20 and desperately need this fixed asap. Tried all the options in this thread and nothing works.

F

forrest1

I am still having the same problem, cleared what I could but still the 504 Gateway time out, need help cause this is terrible. Glad I still do some things manually. HELP.

C

Catherine_B

The error happens if the internet connection is interrupted, forrest1.

Aside from clearing the cache, we can also access QuickBooks through any of our supported browsers like Google Chrome, Internet Explorer, or Mozilla Firefox.

If the same thing happens, I'd recommend reaching out to us so we can check if there are issues with the server. Our Customer Support Team can also perform advanced troubleshooting steps. Please refer to the steps given by my colleagues above on how to contact us.

If you have further questions, you can always post them here.