Member stories

This is by far the worst program, app and customer support I have EVER come across. This is my 3rd major issue in only a few months that I have tried to get assistance with. Issues that have prevented me from using the program altogether. Once again the support is anything but!  I have been unable to operate my business properly due to these program issues. These problems occur regularly and include the inability to create or send invoices, to reconcile bank transactions, to upload expense invoices or track mileage.Beyond these inconveniences was the damage caused when I was unable to login or access my account for 4x days.This company offered zero support or accountability for this nor was I given an explanation or informed when the issue was eventually fixed. Yet this company is audacious enough to continue to charge the rates/prices they do for services they only claim to provide.  These issues are among countless other operational downfalls such as - L

It has been 4 weeks since I raised the issue of banking malfunctioning with my Quickbooks Online account. Since that time, I have had a rubbish response from the Quickbooks Support Team. I have decided to now crowd source possible solutions here and on my social media accounts. The banking issues have been ongoing for over a month. None of the issues I have raised have ever been fixed. Worse still, the Quickbooks team refuses to let me know what is happening. I can only assume they have decided they cannot or will not fix the issues.  I'm keen to hear from business owners who experienced similar issues, to hear what advice and solutions you have found, and which alternative software you have moved to. 

I had been looking at reviews on quickbooks, also phoned and spoke to sales. Today I signed up for Quickbooks self-employed and since then not very impressed. Service appears shonky!. Phoned for assistance and was told Quickbooks self-employed not supported. Phoned sales who said they can put me through to a help desk. Now 25 mins on hold, no call back service offered, just wait !!!! Certainly Quickbooks assistance is not a good as suggested on various reviews!