Call from "Quickbooks Support Team" - Fraud?

I received a call from someone from this number (877) 959-7773 today asking for an updated credit card for new services that includes our personal account manager that is not included with what we already have in place. is this something we have to pay for now?

Just wanted to let you know that this is still happening after 4 years.   They even use the same phone number which comes up as Intuit Inc.    [removed].  They are very convincing and I suspect have past stolen data from Intuit registrations of QB Pro products.   They sent me an email with very complete registration information for my QB Pro products asking to help me renew my Support subscription. I continue to receive phone calls from this number on a weekly basis on my cellphone.

Luckily, we had just migrated to online so I told him that and that we didn't need support for Pro any longer.  He offered to help with our migration issues and I said that sounded good. 

To help me with our migration issues he asked for my cellphone number and had me install a LogMeIn" software program..  I though this odd because previous calls always used the two other software applications (one is called Glance) but went ahead with it because they were always having trouble connecting.

He asked to me to go to various screens but I kept talking his ear off about my migration issues so I kept steering him towards those screens.  He said he could help but needed to take my payment first, before he could begin.  This raised a red flag and I told him I thought support was free with our Online subscription.  It told him this sounded like he was about to ask for my credit card info and hung up.

After I hung up I I checked my search engine for issues with QB support payment phishing and found a number of articles about it including about the very complete registration information in their email. I checked my running processes and noticed that LogMeIn was still active.  I found out the LogMeIn software was being abused by hackers because it still allowed trial subscriptions.  I  terminated the LogMeIn session and uninstalled it per the instructions on the article.   I rebooted the PC just in case and made sure the software didn't reload.

It was very scary because these people were very convincing and had very complete data on our registrations.  If I didn't happen to be mostly be our technical contact for our QB Pro (the IT guy) I never would have realized what was going on.  Also, we were so frustrated with  learning how to get QB Online going after using Pro for so long that we were desperately seeking another contact for online support even if we had to pay for it in order to complete the migration. We have a number of accounting firm contacts and tax accountants as clients but none of them could find contacts for migration support, either.  Everybody just knew people who entered the data and ran reports.

Two weeks later I still get calls from the [removed] phone number (even left voicemail) but I've blocked it, now.   Our QB Support calls are getting to be much better quality now that we know more.    Especially when we began addressing payroll issues, it appeared that the support personnel giving us callbacks were much more knowledgeable and we didn't need to be escalated.  We also learned that if we had a specific error message (even though it was ridiculously vague) we could click on it and get more specific support. 

The chat assistant was entirely useless and actually hinders the user from getting into communication with support personnel.  It's kind of like the "Track a package" option with FedEx or UPS which won't allow you to say "speak with a real person".

I just received a phone call from a restricted number. The man told me his name, which I did not understand as he had a heavy accent. He proceeded to tell me the company's yearly subscription is due and the card on file had incomplete information. I thought about it as he was spewing his crap, told him he was smoking crack and hung up the phone. No other phone calls so far or emails. I happen to monitor the company's business very close and know when our subscription payments are due and I know Quickbooks will not call me regarding our subscription. Bummed me out there was no phone number, but it is probably spoofed anyway.

I can't believe this scam is still a thing!  It is 11/7/2023 and the same 858 telephone number is still actively trying to put fear into unsuspecting consumers.  I have also received an email today with the same bogus threats. My primary indication that this call was not legitimate was the caller ID sain "Unavailable" rather than the ever present "Intuit" that I see when QB really does call me.

I am 71 and I fell for that scam in March 22, 2023.  I was scared and computer crashed I paid 5000.00 plus tax

they uninstalled re installed quickbooks wiped a

everything on my computer.  Then they called again 2 days (12.12.23)  ago same kind of stuff.  I started to cry he said he would fix it today for free and call me in January.  My son called quickbooks direct they told him tell your mother to hang up immediately that was after they had uninstalled QB and reinstalled.  I have blocked their number. 

Maybe Quickbooks should add on their HELP List verify for fraud It might deter the scammers if you have this option.

I received same call yesterday, Spencer used same senario.  I know Quickbooks does not call... but I did have a case (closed) from week before.  Tried to get me to purchase $3999.00 cost of repairing my files.  He said he was from Quickbooks.

SCAM!   THEY ARE GETTING SMARTER.  

This just happened to me as well.  An Indian accent wanting my information.  The scary thing was it showed up as a QB Support incoming call.

I just received a call (not the first time) saying that they are from support and my subscription payment was declined.  I asked for a number to prove that they were with Quickbooks/Intuit.  He gave me the number [phone number removed].  When you call back, it does says Quickbooks support but sounds...like a weird recording.  I highly suspect this is a scam.  I can't find anywhere where to report this via the support area.

The call was to be returned to ( removed ) x623.  I called them back. They are 100% scammers pretending to be with Quickbooks/Intuit.  Do not give this fake company any information.  Avoid them at all costs.

I had a call from someone saying they were from Quickbooks and that they were trying to renew our subscription and the credit card on file was rejected and he wanted a new credit card.  He knew that we had 8 users and a lot of information including the 4 digits of the credit card that was on file which had been changed so it sounded legit.  I told him that I would update the credit card in our account and would not give it to him.  He then said I needed to call him back once done because it had to be renewed by this Friday August 9th.  I was on the road and had to wait to later in the day to go to QB and enter the new credit card.  When I went in to QB the credit card that was on file was the correct credit card.  I called QB and reported what had happened.  She looked at our account and said for some reason even though it was correct on our side it had not transferred to their side.  She fixed it but never asked for the credit card info and sent confirming emails.  My concern is if this was not a legit call for QB how could anyone have this much information about our account.  It seems like either QB has been compromised or someone with QB may be helping with information.  I would like a firm answer how this could happen.