Question

Quickbook Desktop 2022 Crashing and stops working

Forum|Forum|4 years ago
May 27, 2022
99 replies
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Hello QB Community; the business I work for recently upgraded from Quickbooks Desktop 2019 to 2022. Since then, we've had a few users report that whenever they open up Quickbooks, and Quickbooks crashes. This business relies on this software to keep balanced.
I've tried the Quickbooks Tool Hub features to try and fix the issue, but unfortunately the problem persists.
I've tried uninstalling and reinstalling Quickbooks several times with several QB technicians over the phone spending over 25 labor hours trying to get this work without crashing!
I've tried clearing the Google cache, and that didn't work.

I am also having issues with getting my email connected to invoices.

HELP!!!!! I have no clue how to fix this issue on my own. Has something like this happened to anybody else, or does anybody have an idea on how to fix this issue? I cannot be the only one who is experiencing this issue. When we had 2019 version, we did not experience any kind of crashing.

QuickBooks Desktop

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Office278

Our 2022 QB was crashing too, it was really making me mad. I just used the latest version of the desktop tool hub and the quick fix under program problems seems to have solved the problem(so far). Will update if it happens again.

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uhgrad96_13

You are lucky, I must have downloaded that tool and reinstalled QuickBooks more than a dozen times. The R5 update is still broke on one of my servers!

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A1elect

I am having the same issue. Has there been a fix?

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RoseJillB

I appreciate you for posting here in the Community, @A1elect.

Let’s sort this matter out to get you back to business in no time. Thus, we can use the Verify and Rebuild data utilities. Having said that, we can verify and correct the most typical data errors in your company file. Please make sure your QuickBooks Desktop is up to date as well.

Here’s how:

Go to Window, then Close All.
From the File menu, click Utilities.
Select Rebuild Data.
Follow the on-screen instructions to back up your data.
When the tool finishes, select OK.
Go to the File menu, then click Utilities.
Click Verify Data, then select Rebuild Now once QuickBooks finds an issue with your company file.

If the issue persists, I recommend you reach out to our Technical Support Team. Our phone representative has the option to securely pull up your account and double-check why this behavior is happening in your company.

Also, they can thoroughly check and initiate a further investigation of the behavior.

Keep me posted if you have further concerns about QuickBooks. Stay safe!

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r_sotojr

As everybody in this thread as mentioned over and over, the problem is not with a company file, it's with Quickbooks. You can rebuild and verify the company file as many times as you want. The problem is the R5.

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Firebird2600

After contacting support and going back and forth with the QB Data Services and realizing it's not my company file either, the "temporary" fix which is working for me is the [Alt] key. Before pressing "OK" to load the company file, hold down the [Alt] key on the keyboard then press "OK" and continue to hold that key down until QB loads the stuff on the left. You'll notice the built-in browser "Home" window doesn't load. That's what's been causing QB to crash. You can click the "Home" shortcut on the left to open that window after QB loads. Until there's a patch for this issue, that's what I've been doing to get around this.

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jamesbberg

With the suggestion from Firebird2600, I was able to open one of my company files that has never opened without crashing since QuickBooks released their R5 version. Great detective work Firebird2600. Now that the root cause has been identified, QuickBooks Support, please let us know when Intuit will be creating an update to fix the problem that is causing so many QuickBooks desktop users to crash regularly. Since it is quite apparent that this issue has never been an issue with the company files or systems of the individual consumers of QuickBooks but instead an issue with QuickBooks desktop itself, it would be appreciated if Intuit would acknowledge the issue and treat this as a priority to fix the QuickBooks desktop issue. Please let us know the planned delivery date.

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Firebird2600

This is the response I sent to the Data Services person who tried to help me... hopefully she sent it off to the "higher ups" but, who knows?

>Doing a screen share to check a few things out to continue to try to resolve this issue will be a waste of time so let’s not bother because, it looks like I have determined as to what the issue is. I have already mentioned this multiple times via QB chat but, alas, here we are….

Doing another Google search, this time adding “Quickbooks 2022” to the search, netted a new result for me, a result with many people having the EXACT issue I’ve been having since…. I have updated the program to the latest version, R5!

https://quickbooks.intuit.com/learn-support/en-us/other-questions/quickbook-desktop-2022-crashing-and-stops-working/00/1091517

Another IT guy posted:

Im an IT consultant and I'd say about half of my customers that use QB2022 Plus are getting this crashing issue (about 8 different businesses at different locations) so it is definitely an issue with R5 and not a lone case situation. One of them though got a yellow warning about a HTMLHelper Module, which caused a "Quickbooks Unrecoverable Error" (none of the other customers gave me an error, they just crashed and closed all apps that were open at the moment), so I had to quickly click on it before the error showed up and Run the add-on. That at least stopped the Unrecoverable Error message; but it makes me think this is all caused by the proprietary browser Intuit is using to replace Internet Explorer 11.

So, we can now come to the (FINAL) conclusion and say there is nothing wrong with my company file but with the latest update with QB causing these crashing issues! It may not be crashing on your end because you may be using a different version all together. That “Home Window” in QB is, in fact, a browser within QB, which was most likely using IE as the backbone for it to function. Since IE is no longer supported, an updated (R5) needed to be released to go back to QB’s internal browser engine, whatever that may be….This is why, when I hold [Alt] to “suppress” the company file, which pretty much prevents the Home “browser” Window from loading, I have no other issues…

So, until Intuit releases another update, which may take another month or so, the workaround is to just hold the [Alt] key before opening the company file. Heck, for now, maybe Intuit should release a small patch to disable the “Home Window” from starting up for now, which may resolve a lot of other customer’s issues.

We can now mark my Data Services case# 1583351650 as closed. I’d say we should open another case, called “The R5 Update Crashes QB 2022,” but, I’m sure there’s tons of those out there by now… An email bulletin should be released for those who still, to this day, have no clue what is going on with the temporary [Alt] ley fix until there is a patch in the near future.

Thanks again for your help but, it looks like it was never a Data Service issue.<

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austin20222

I have been using QB 2022 since the beginning of the year. It only starting crashing after the latest update.

a short term fix was opening Microsoft Edge browser before launching QB. However, this is no longer working.

I am not ready to spend a few days on the phone with support and hopeful for any suggestions.

D

Dastpeher1

I had the issue of QB crashing on previous versions and it seems that it eventually fixed itself. I just started using this 2022 version (which I was forced to upgrade to and will need to pay for yearly now due to QB changing policy, but I digress. That is a topic for another chat) and this version crashes when I try to add a line to a proposal. It has happened 5 times now and the first time it lost a good 2 hours worth of typing. I luckily was able to use snip it tool to get a screenshot of most of what I was forced to close out of, however I still needed to enter all the typing in again. When QB works, it is a good thing, when it does not, it is really really bad.

I am going to plod through the trials and tribulations of the fixes offered here and see what happens.

ARGH!!!

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Amy_10

I have been having the crashing issues for a week or so now. It is getting very frustrating and I have wasted a lot of time on this issue. Now, as soon as I open quickbooks 2022 it automatically crashes, where before, I used t be able to work on it for about 20/30 minutes. I have tried the Quickbooks tool hub stuff and still no luck. Why can't this issue get fixed when so many people are having this issue.

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Thabali

Have the same problem after the last QBs 2022 update. It happens now and then.

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tst508

Same problem. After qb sold or (upgraded me) to multi user mode. Me and one other user access the same company file. Everyday we spend about 30-40 min before we can get qb to open. QB keeps crashing over and over and also shuts down, outlook,excell, etc. Very frustrating.

BigRedConsulting

@tst508Does it still happen if you turn off the Home page in your preferences, so it doesn't load on startup?

- To open your company file and stop the Home page from loading, hold down the Alt key while the company is opening.

- To stop the Home page from loading in the future, change your preference from the QuickBooks menu at Edit | Preferences | Desktop View | My Preferences. Deselect the ineptly named "Show home page when opening a company file" option, which does not apply to all company files as suggested, but only to the current file.

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Tony A

@BigRedConsulting, I have turned off the 'home' page in the preferences and it is still crashing at our office.

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Letah

I have a similar problem. I have worked on two different computers and two different versions of QB desktop, 2020 and 2022. Both, just after opening have booted me out. No error message, just shuts down. Could this be due to an update glitch. Very annoying!

BigRedConsulting

Yes, for both 2020 and 2022, these crashes are likely caused by the latest patch (R5 for 2022), which replaces IE with a home-grown browser as the embedded browser, which appears to be causing all sorts of issues from crashes to features that just don't work at all.

Intuit had over a year to make these changes, since MS announced the end of IE, but they didn't act until recently, patching all of the currently supported versions of QuickBooks at about the same time last month. It seems their new browser isn't working out well so far.

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netofpa

This happens to me all the time the program randomly shuts down. In the beginning, it was only when I would print a check or a report. After i click print, it would hang and then the whole program would shut down, it's very frustrating. I've had 3 different technicians working on it, the last one seemed as though he was doing a tutorial in the background (working from home). I think i knew more about the software than he did. The first technician told me it was because i was using Chrome browser ?? I had to use MS IE as my default browser. I have no idea why the browser had anything to do with it. I have used the tool hub several times as well as the file doctor. Everytime it would shut down, i would submit under the help screen, to "report a bug", Now i can't even do that because there is a "scrip error" that won't let me report anything. I feel helpless now. It is still shutting down randomly not just when i am printing. I don't have more hours to sit on the phone and have someone look at the screen and tell me try this, try that. I have uninstalled and reinstalled 2 times, to no avail. It's still shutting down whenever it wants to. This is the worst version of QB ever, and i have been using QB since 2005. They changed the upgrade option to subscription now, can't buy the software outright and use it for a few years, now they will charge me every year a hefty amount and i am not very pleased with this newest version QB pro plus 2022.

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