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Promise3
May 27, 2022
Question

Quickbook Desktop 2022 Crashing and stops working

  • May 27, 2022
  • 99 replies
  • 0 views

Hello QB Community; the business I work for recently upgraded from Quickbooks Desktop 2019 to 2022. Since then, we've had a few users report that whenever they open up Quickbooks, and Quickbooks crashes. This business relies on this software to keep balanced.
I've tried the Quickbooks Tool Hub features to try and fix the issue, but unfortunately the problem persists.
I've tried uninstalling and reinstalling Quickbooks several times with several QB technicians over the phone spending over 25 labor hours trying to get this work without crashing!
I've tried clearing the Google cache, and that didn't work. 

I am also having issues with getting my email connected to invoices. 

HELP!!!!! I have no clue how to fix this issue on my own. Has something like this happened to anybody else, or does anybody have an idea on how to fix this issue? I cannot be the only one who is experiencing this issue. When we had 2019 version, we did not experience any kind of crashing. 

    99 replies

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    I
    ITGuy22
    July 5, 2022

    I am having this exact same problem with several clients. Intuit support told me there were no problems reported with QuickBooks shutting down.

      A
      aorozco66
      July 6, 2022

      Well, they told me it was the way I was working, so they keep trying to educate me, the first support person was not even born when I start using QB, Try a clean install and update before opening a company seam to do the trick.

        I
        ITGuy22
        July 7, 2022

        The problem is not only with 2022, but it's also happening in 2021 and 2020. Enterprise version and multiple clients as well. :(

          Ami_D
          Ami_D
          July 6, 2022

          Hello everyone, and thank you to all who have contributed your experiences to this thread so far. I am currently working with our engineering team to review your reports. While I do not have any official updates to share at this time, I did want everyone to know that we are watching this conversation closely and looking into things on our end. 

          Thank you for making your voices heard here in the QuickBooks Community, and I will be back here with any updates as I receive them. 

          C
          CB Bookkeeper
          July 6, 2022

          Great!

          It took eight pages of complaints and multiple calls to customer service for the QB team to do something. Very efficient!

          However, I have not had any problems since I disabled the home page, but I see that this particular solution is not helping everyone. It is almost like you must keep trying, and then R5 learns to work! Like a baby learning to walk :)))

           

          I would like my month's worth of subscription money back, please!

            G
            guidry12
            July 13, 2022

            I am having this exact issue.  No error, program just closes.  I've gone though the program repair option with no luck.

              C
              cdavis170
              July 13, 2022

              Having the same issue.  Very frustrating.  Either I open Quickbooks and it crashes (open and closes immediately) or it opens, screen goes black and kicks me out of anything else that is open on computer.

              Thought maybe it was a computer memory issue.  Upgrade computer and it still does it just faster.

                K
                kponger1
                July 14, 2022

                I am also having this issue since downloading the new 2022 version.  It is very frustrating!  I have to try to open my file like 3 times before it stays open.  And then all of a sudden while you are working, or not, it will close another annoying thing.  I am just glad I am not the only one having this issue.  Hope they fix it soon, we pay enough now to sue this program!

                  M
                  moonstone1
                  July 14, 2022

                  I am having this problem as well. Intuit - you need to fix this problem especially in light of your new policy to charge people yearly for the same product they used to buy and use for a few years for one payment. Desktop 2019 had no problem crashing and after installing and migrating all my company files to Desktop 2022, it started to crash. One of your stated reasons for charging PER YEAR was that you would have improved customer support. Well, let's see that happen. This thread started in May and no sure fix as of 7/14/2022

                   

                  Running Windows 10 21H2 with all updates

                  What I have done to troubleshoot:

                  Cleaned out temp files

                  Checked for QB updates (none found)

                  Installed Tool Hub and ran Quick Fix

                  Ran QuickBooks program diagnostic tool.

                    V
                    vherodillman
                    July 14, 2022

                    I'm having the same problem

                      A
                      AbegailS_
                      July 14, 2022

                      I understand that you really need to resolve this error, moonstone1, vherodillman.

                       

                      I can see the urgency of getting this resolved. Since you've completed all the steps to fix this concern, yet the error persists, I recommend reaching out to our Customer Care Team. They have additional tools that will help investigate this further, once it has been open, you’ll be receiving an email notification about the updates and progress of the investigation.

                       

                      Here' how to contact our technical support:

                      1. Select QuickBooks Desktop Help from the Help menu.
                      2. You can also press F1 on your keyboard to bring up the same Help Panel.
                      3. In order to route you to the correct support expert, we need to know what type of question you have.
                      4. Click Continue.
                      5. We’ll provide you a few options. You choose which one is best for you.

                      I encourage checking our support hours first to ensure that we address your concerns on time.

                       

                      Additionally, if you need some resources or answers to frequently asked questions, you may browse some topics from our Help Article page.

                       

                      I want to make sure you are taken care of. You can always visit the Community page if you have questions in the future. I'll always have your back.

                      T
                      Thabalicondo
                      July 15, 2022

                      I have disabled the "Show Home page when opening a company file" in Desktop View since ten days now and I did not have QBs to crash since then.

                        M
                        Miggity
                        July 15, 2022

                        I am having the same issue.  I am a small accounting/bookkeeping firm with over 40 clients.  Every time I open the software I have to go through numerous crashes and till I can get one to stick.  Often times even when it stays open, it’s a frozen screen if I navigate towards payroll, I then have to control alt delete to shutdown, and start the process over.  I have rebooted, uninstalled - installed, file doctor ect - no results.  I came here for the 5th time looking for help.  I am now on the 5 reboot for a file that will not stay open for more than 1 minute.  I am beyond frustrated.  

                          N
                          netofpa
                          July 15, 2022

                          We are all at that breaking point, i have been looking for alternative programs

                           

                            S
                            stephaniegoes
                            July 15, 2022

                            Okay. I just spent the last 25 minutes with Quickbooks support and a chat box. They took control of my computer and I followed their cursor. You have to be able to sit and watch and do. What they did was basically "updated Quickbooks to the latest release version".I was in Help/Update QB Desktop/Update now. You need to get QB up and running before you can do this, I think. I have just kept QB up and minimize it at the end of the day. I restarted my computer while they were still on with me and it did not crash. I am hopeful that this worked and it won't crash anymore. Here is the email they just sent me as to how I got to communicate with this support person. 

                            Hello STEPHANIE GOES,
                             

                            Thank you for contacting us.

                             

                            Here are the steps on how you can contact us: 


                            Please follow these steps:
                             In QuickBooks:
                             1 Go to Help menu.
                             2 Click Contact us at the bottom of frequently asked questions.
                             3 Type your Question or Inquiries (call me back).
                             4 Select call me back option.
                             5 Confirm the information and the callback.
                             6 Click close.

                             

                            You could also place a callback request or initiating a chat through this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us


                            If you have additional questions about QuickBooks Desktop or the specific topics we discussed, you can go to our Learn and Support website: https://community.intuit.com/quickbooks-desktop to know more, post questions and interact with other QuickBooks users.

                            Thank you,

                            Kirth Michael

                            Intuit QuickBooks Desktop Support

                            E
                            ethann
                            July 19, 2022

                            I am having the same issue with Quickbook Desktop pro plus 2022.   Been unreliable since we upgrade.  It would freeze and show not responding then close down.  This is happening on 3 computer that is using quickbooks.  Been spending hours and months talking to quickbooks.  Every single one would do the same troubleshooting.  Even level 2 support told me to reinstall using a local admin account.  That did not work.  No one seem to have a clue what is going on.  They don't look at logs and anything to narrow down the issue. So frustrating.

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