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M
martens2003mcd
May 7, 2021
Question

Live Chat

  • May 7, 2021
  • 37 replies
  • 0 views

Live Chat is crap.  There is no live chat.  It's just an auto program that keeps sending you to worthless information. I've been trying to add a new employee for a week now and still can't get it to work.  I've had nothing but problems since change from TSheets to Time.  I think they changed the name to Time because it's time for me to look else where.  I don't have time to sit here on the phone waiting or typing this message.

    37 replies

    K_Siman
    K_Siman
    May 10, 2021

    Good morning, @martens2003mcd. Thank you for coming to the Community with your issue. I'm happy to look into this with you.

     

    At times when there's a longer wait time than usual, the chatbot tries to suggest articles or ask probing questions while you wait. This is to help the support agent once you're connected. I completely understand that your time is valuable though, so I'm committed to helping you as much as I can here.

     

    The first thing I'd like to know is if your QuickBooks Time account is connected to QuickBooks Online or Desktop? If it is, are you adding the employee in those products and then syncing them over to QB Time? 

     

    Let's also have you check for any other profiles of that employee that may exist or one that has the same email. Maybe a vendor profile or a duplicate profile. That can prevent the new profile from syncing over.

     

    And lastly, any screenshots or error messages you're getting are a huge help as well.

     

    Thank you for your time and I look forward to hearing back from you!

      J
      jgbrownlaw
      August 23, 2023

      Two years later, same problem. Why does QB pretend there's a live chat when it's merely sending a bunch of worthless irrelevant articles that don't address the problem?  Why has QB's certificate for Time expired?  Why am I expected to become a computer program to fix the fact that the program doesn't update, either manually or automatically, when it's supposed to?  Why am I, the customer, expected to update QB's expired certificate?  Why is there 'OVER AN HOUR" wait on your phone que?  Why am I still a QB customer?

        K_Siman
        K_Siman
        May 21, 2021

        Hello @martens2003mcd ! I just wanted to follow up and ask if you got help with your employee? Let me know, I'm happy to help!

        C
        carlazenis
        May 27, 2021

        100 percent identified Time sucks. Tsheets was so good, quick, reliable, and trustworthy. I am adding my 4 employees and the same BS. I just can't stand it anymore. I am looking for other track time up. This is ridiculuos. 

          Tori B
          Tori B
          May 27, 2021

          Hey there, @carlazenis. 

           

          Thanks for following the thread and sharing your concerns. Please know that it's our goal to get you back business every step of the way. 

           

          I went ahead and checked out your account. I didn't find any reason or errors that would block you from adding employees. With that being said, could you provide a little more details about what happens when you try adding employees? Are you getting an error? Would you mind sharing a screenshot? 

           

          On the other hand, while checking your account, I did discover an error message for an employee's payroll items. To resolve this, let's re-sync the payroll items. I've included the steps below. 

           

           

          First, let's have you run an import from QB Time.

          1. Log in to QuickBooks Online as admin.
          2. Go to the Employee's profile and click on the edit pencil. 
          3. Reassign that employee different pay item(s) in their profile. Save.
          4. Afterward, assign the correct one(s) back to them and save.

          This will prompt the integration to realize a change was made and it needs to re-sync those fields. 

           

          Once you're finished, it's important to run another import within QB Time like before and those payroll items should map.

           

          In the end, check the Payroll Items Mapping Tool to see those pay items. Then you should be able to successfully export their time.

           

          I'll be sure to keep an eye out for your response and look forward to chatting with you soon. Take care and have a wonderful day! 

           

          J
          jtban
          February 11, 2022

          I signed up for quick books on line on 2/9/2022, after much discussion, work and talking with our CPA and owners we have decided this will not work for us.

          we started downloading the trial and with limited WiFi and other reasons we cannot continue with the online program.

           

          Barbara N

          invoice #10001141644555 dated 2/9/2022

          total $26.45

          payment method Discover #

           

           

          please cancel me out of the online program, I will continue my desktop pro 2018.

          thank you

          Please respond to me

          [email address removed]

            R
            rvrfrf
            February 11, 2022

            Thanks for joining this thread, jtban.

            You can cancel your QuickBooks Online subscription while signed in.

            Here's how:

            1. Sign in as an admin.
            2. Use the Gear (⚙️) icon, then go to Account and settings.
            3. Access your Billing & Subscription tab. If you don't see this area in your available tabs, it means you subscribed through a mobile app store. You'll need to cancel it in the appropriate store.
            4. In your QuickBooks section, click Cancel subscription or Cancel online. In the event you're canceling a trial, select Cancel trial.
            5. Follow your onscreen steps.

             

            If you're having trouble cancelling a subscription and would prefer to work with our Customer Care team, you can get in touch with them while you're signed in. They'll be able to pull up the account in a secure environment and assist you with cancelation.

             

            Please don't hesitate to send a reply if there's any questions. Have a lovely day!

            M
            Mpt2814
            April 6, 2022

            What if I can’t login to quick books. It says my sub is expired so I go to resub and it says I already have a subscription. It won’t let me past that screen to sign in. 

            L
            Ledgers26
            April 5, 2022

            Hi,

            My QB has reached the exoiry date, an you help me to extend

            Adrian_A
            Adrian_A
            April 5, 2022

            Hello there, Ledgers26.

             

            I've got you covered on extending the subscription of your QuickBooks.

             

            Ideally, you should be prompted to resubscribe as soon as you sign into the QuickBooks Online company. If not, you may follow these steps:

             

            1. From the Gear icon, select Account and settings.
            2. Go to the Billing & Subscription tab.
            3. Click Resubscribe and enter the updated billing information.
            4. Select Subscribe.

             

            If you have a QuickBooks payroll subscription and you want to resubscribe, you can check this reference: Reactivate your QuickBooks Payroll subscription.

             

            That should do it, Ledgers26. I'll be around if you have other QuickBooks concerns. I've got your back!

            L
            Lbrand
            June 7, 2022

            Quickbook is no help

            LieraMarie_A
            LieraMarie_A
            June 7, 2022

            Hello, @Lbrand.

             

            Do you mind sharing what help do you need? I have all of the resources necessary to handle QuickBooks issues from right here. You can leave a reply below and I'll be more than happy to lend a hand.

            Thanks for coming to the Community, I look forward to hearing from you again.

            Q
            quickbook1
            June 20, 2022

            HI 

             

            D
            deepalisapte
            August 3, 2022

            Curently i am using sandbox account for testing what is version on sandbox

            N
            Nasratullah
            August 31, 2022

            I have subscribing problems  

            R
            RCV
            August 31, 2022

            Let me help you subscript to QuickBooks Time, Nasratullah.

             

            If you are trying to set up your QuickBooks Time account, just follow the steps below: 

             

            1.  Go to Apps in QuickBooks Online,
            2. Search for “QuickBooks Time” and select Launch.
            3. Choose if you’d like QuickBooks Time Premium or Elite, then add it to your subscription now, or start a 30-day free trial.

             

            Then, you can begin the setup by going to the Time tab and then Launch QuickBooks Time. Then, the information from QuickBooks Online will automatically transfer to your QuickBooks Time account. Then, proceed to Step 2 in this article until you finish the process: Set up your QuickBooks Time account in QuickBooks Online or QuickBooks Online Payroll.

             

            I've got some articles for you to read through to learn more about QuickBooks Time:

             

            You may also read this reference for features to work with while using the app: Time Tracking, Scheduling, and Reporting with QuickBooks Time. In this reference, you're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

             

            Anything else you need help with accessing your QuickBooks Time can be answered in the Community. Stay safe and have a good one.

            A
            accountant46
            October 11, 2022

            Hi I am the company adminstrator for a quickbooks online account I would like to add my accountant but there is no accounting firm option in my quickbooks. I have quickbooks plus. She plans to undo some reconciliation but was not able to do so because her access have no undo button.

            Fiat Lux - ASIA
            Fiat Lux - ASIA
            October 11, 2022

            @accountant46 

            Which QBO region do you have? Another option, how much does your monthly subscription cost?

            DivinaMercy_N
            DivinaMercy_N
            October 11, 2022

            Hello there, @accountant46. I'm here to ensure you'll be able to undo the reconciliation of your account in QuickBooks Online (QBO) seamlessly. 

             

            To begin, could you tell me what QBO region you're using? Currently, the option to add an accountant in QBO global regions is unavailable. This may be the reason why you can't see the Accounting firms option. That said, you can only undo the reconciliation of your account manually. 

             

            However, if you're using the QBO Plus US version and you're unable to see the Accounting firms tab. We can perform some troubleshooting steps to resolve this. 

             

            Let's start by opening your QBO account in incognito mode. This is a private browser that does not store a cache and will give you a clean slate to prevent issues. Below are the shortcut keys that you can use:

             

            • Google Chrome: Press CTRL + Shift + N.
            • Safari: Press Command + Shift + N.
            • Microsoft Edge: Press CTRL + Shift + N.
            • Mozilla Firefox: Press CTRL + Shift + P.

             

            Once signed in, go to the Manage users menu to check if you can now see the option. If this works, I recommend clearing the cache of your regular browser to eliminate the piled-up cache. This is a component of your browser that speeds up the loading process but sometimes gets corrupted resulting in odd behaviors when accessing the program. If the same thing happens, I suggest using another supported browser or device to open your account.

             

            When the accountant is added, they can now start to manage your company file. 

             

            I'd love to know how this goes. I'd appreciate any details you can provide. If you have any other concerns about undoing a reconciliation, feel free to post again here. I'm always around and ready to help. Have a good one and keep safe.

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