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May 7, 2021
Question

Live Chat

  • May 7, 2021
  • 37 replies
  • 0 views

Live Chat is crap.  There is no live chat.  It's just an auto program that keeps sending you to worthless information. I've been trying to add a new employee for a week now and still can't get it to work.  I've had nothing but problems since change from TSheets to Time.  I think they changed the name to Time because it's time for me to look else where.  I don't have time to sit here on the phone waiting or typing this message.

37 replies

April 29, 2024

All my payroll taxes have been disabled.  Can you help me?

April 30, 2024

Hi there, Sue.

 

We want to ensure we're providing the details you need to help you enable your payroll taxes inside QuickBooks. Before anything else, can you tell us more about your query? Are you using the desktop version or the online version of the program?

 

The Community space is open 24/7. Feel free to comment below so we can help you out right away. Stay safe.

May 23, 2024

un able to resuscribe to selfquickbooks

 

May 23, 2024

I'll direct you to the appropriate team that can assist you in getting back on track, mtguzman. 

 

May I know the experience you had when resubscribing to your subscription? Were you presented with an error message that hindered your progress? Any details you can provide will assist me in determining the most suitable instructions to offer.

 

In the meantime, let's perform some troubleshooting steps to know if it's browser-related. There are times QuickBooks behaves strangely due to stored internet cache files. Let's start by logging in to your QuickBooks account and reactivating it again using a private browsing window. Here are the keyboard shortcuts:

 

  • Safari: Command + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + N

 

If it works, return to your regular browser and clear your browser's history to start afresh. You can also utilize different supported browsers because the QuickBooks version you're using now may have a temporary malfunction.

 

Additionally, if you recently canceled your subscription and don't see the option to resubscribe, please note that the cancellation may still be pending. In this scenario, you will retain access to your account until the next billing cycle, allowing you to resubscribe once the cancellation is fully processed.

 

I suggest contacting our Live Support Team if you're unsure about your subscription status or the duration of your access. They have the necessary tools to review your account and identify the root cause of your problem. To reach them, follow the steps below:

 

  1. Sign in to your QBSE account.
  2. Click on Help and select Contact Us.
  3. Type Talk to a human in the chat box
  4. Get a call or start a conversation with a support expert.

 

If you can't use our contact feature within the system, you can visit this link to talk with one of our representatives:  What can we help you with?

 

Visit this article for guidance on editing your QuickBooks credentials: Update or change your Intuit Account sign-in information.

 

I'll remain accessible for any other follow-up questions about managing subscriptions. Just tag me in your reply, and I'll return to this post to help you.

August 8, 2024

Can I change the language to Arabic ? Or can I issue an invoice in Arabic ?

August 8, 2024

I'm always delighted to welcome fresh faces and new perspectives into our group, Sherif. Let me guide you through the availability of modifying language options and explain how you can adjust the settings to match your preferred one. This includes step-by-step instructions, ensuring that your experience with QBO is as user-friendly as possible.

 

Changing the language is only available in QBO International versions. Here's how:

 

  1. Click the Gear icon and choose Accounts and Settings.
  2. Tap Advanced and go to the Language section.
  3. Hit the pencil icon, then pick the desired language from the dropdown.
  4. Hit Save, and then Done.

 

For US users, a workaround is switching the dialect in QBO using the browser settings. If you're using Google Chrome, please refer to the steps below:

 

  1. Click the Vertical ellipsis ⋮ in the upper right corner of the opened browser.
  2. Go to Settings and pick Languages.



  3. Tap Add Languages, then pick Arabic.
  4. Hit Add. Select the Vertical ellipsis beside Arabic.
  5. Tick the Display Google Chrome in this language checkbox.


 

If you're using other search engines, visit this article: Language settings for Microsoft Forms.

 

Alternatively, you may look for a third-party app in the QuickBooks App Center to convert the details to Arabic.


If there’s anything else you need help with or if you require further assistance handling invoices in QBO, please don’t hesitate to drop a comment below. I’m here to provide support and ensure that all of your concerns are thoroughly addressed. Remember, no question is too small, and your experience with QBO should be as seamless as possible. Please reach out anytime, and I’ll be more than happy to assist you, Sherif.

October 29, 2024

New Billing Info

January 27, 2025

How can I start a new thread?

January 27, 2025

@sileebo   

At the top of the main page for the community, to the right hand side of the Search Bar, it will say "Ask the Community". Click there

January 27, 2025

It's great to see your engagement here in the Community, sileebo. I'd happily guide you on starting a new thread to share your questions or concerns.

 

The Community is a great space full of experts and other business owners discussing how to get the most out of QuickBooks. First, log in to your Intuit account. Then, navigate to the QuickBooks Community homepage. Afterward, follow these steps:

 

  1. Click Ask the Community.
  2. Enter a title and then select a board or discussion topic.
  3. In the Details field, provide detailed information and context about your question or concern. The more details you provide, the better the Community can assist you.
  4. Review to ensure all details are clear. Once satisfied, press Post to publish your thread.

 

I'll also share this resource to help you get started with the Community: Getting Started in QB Community.

 

For further information on using QuickBooks Online, managing your account, and handling invoices and subscriptions, please refer to this detailed article for additional insights and guidance: Manage billing, payment, and subscription info in QuickBooks Online.

 

Engaging with the Community is a fantastic way to get insights and solutions from experts and fellow QuickBooks users. I encourage you to participate actively and share your feedback and experiences. If you have other concerns, please drop them in this thread or create a new one. We'll be right there for you.

April 3, 2025

I am yearly user of Quick books but I wanted to switch in monthly subscription is it possible in quick books.

Please guide.

April 3, 2025

Let me help you with this, dimple3.

 

In QBO, you can switch billing schedules between annual and monthly. Here are the key points you need to remember:

 

  •  You can save 10% on annual billing.
  • You may need to wait 30 days before you can make your next payment.
  • We will refund any unused time from your old plan that we cannot transfer to your new plan.

 

You can follow these steps to switch your subscription billing:

 

  1. Sign in to QuickBooks Online as a primary admin.
  2. Click on the Gear icon, then choose Subscriptions and Billing.
  3. Select Switch to monthly billing.
  4. Click Switch, then Done.

 

Check out this article for further information: Manage billing, payment, and subscription info in QuickBooks Online.

 

Our specialists can help you with tasks in QuickBooks Online. With our QuickBooks Live Expert Assisted service, you get personalized help to stay organized and manage your business finances effectively.

 

I hope this information helps and let us know if you have any other questions.

April 15, 2025

I would like to cancel subscription. Please find an attached file.

 

 

April 15, 2025

Hi there.

 

While it’s unfortunate to see you leave, we understand that making the best decision for your company is important. I'll guide you through the process of canceling your account.
 
First, could you please clarify what you mean by "Please find an attached file" in your post? Any screenshots or further clarification would be greatly appreciated. Additionally, could you let me know which account you are trying to cancel? It appears that this thread includes multiple products. If you intend to cancel your QuickBooks Online (QBO) account, please note that the cancellation process varies depending on where you initially signed up.

 

If you signed up through a mobile app store, you'll need to cancel your subscription directly through that app store. However, if you purchased your subscription online or directly from Intuit, please follow these steps to cancel your account:
 
 

  1. Sign in to the Intuit Account Manager.
  2. Click on the Products & billing, then select your company name.
  3. Find the product you wish to cancel, then select Cancel.
  4. You’ll see a multiple-choice survey on why you're canceling your subscription. Once you’ve filled it out, click on Continue to cancel.
  5. You’ll see a page detailing product benefits and the last day you can use your subscription. Select Continue to cancel.
  6. You’ll see a pop-up confirming your subscription is canceled. Select Got it.

 

 

For detailed information, check out this article: Cancel your QuickBooks Online or Intuit Enterprise Suite subscription.

 

Meanwhile, if the product that you want to cancel is QuickBooks Desktop visit this article for a comprehensive guide: Cancel your QuickBooks Desktop Subscription.

 

Moreover, should you seek more comprehensive information regarding your account's status following a cancellation, we highly recommend consulting the referenced article. This resource offers a detailed overview of various key aspects: What happens to my QuickBooks Online data after I cancel?
 
Please don't hesitate to let me know if you have other concerns or inquiries about managing your QuickBooks subscription. I'm just around to help. Take care always.