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May 7, 2021
Question

Live Chat

  • May 7, 2021
  • 37 replies
  • 0 views

Live Chat is crap.  There is no live chat.  It's just an auto program that keeps sending you to worthless information. I've been trying to add a new employee for a week now and still can't get it to work.  I've had nothing but problems since change from TSheets to Time.  I think they changed the name to Time because it's time for me to look else where.  I don't have time to sit here on the phone waiting or typing this message.

37 replies

June 8, 2023

Hi, I had inquiries about clearing days on my QuickBooks checking account. How many days the fastest clearing from another bank to QuickBooks Checking account?

June 8, 2023

I'm glad you join the thread, @maconchi_30. I'll add more details about the QuickBooks Checking clearing days.

 

When you transfer money, this will vary based on the setup. If you're moving money into your QuickBooks Checking account, it takes three business days to clear, and the clearing days will take up to two or five banking days for the money taken out from your QuickBooks Checking account.

 

Furthermore, you can transact up to $250,000 per day limit on your QuickBooks Checking account. Refer to this article for additional information: Learn more about QuickBooks Checking. Frequently Asked Questions is also available on this page.

 

I'm also adding this page for your reference on how to use your Checking account: Use your QuickBooks Checking account.

 

Let me know if you have other concerns. I'll be here to share and guide you.

June 21, 2023

Hello, I have a concern regarding our Paypal account not syncing to QBO, may I kindly ask for assistance regarding on this? Thanks!

Bryan_M
June 21, 2023

It's good to have you here, @mftolentino.

 

I'd love to share some insights about syncing a PayPal account to Quickbooks Online (QBO). But before that, may I know if there's an error you're having while syncing it? 

 

Unexpected errors can be experienced when you'll try to connect the PayPal app to QuickBooks Online. To avoid this, please make sure of the following:

 

  • PayPal hasn't connected to another user.
  • You are a master or company admin user in QBO (only admins or accountants can connect the app).
  • The PayPal credentials are for an admin user (not only an authorized user).

 

Check out this article for more details: Connect to PayPal FAQ.

 

Additionally, there are two ways to connect to PayPal app.

 

The first one is switching from bank feeds to connecting the PayPal app. Before syncing, turn on the Sales Tax or GST Center, even if you don't charge your customers for it, to correctly record sales tax. Moreover, for correct inventory levels and accounting, set up your QuickBooks items the way you have them in PayPal because the app will identify the right products or services for sale based on the item name. 

 

Have this article to learn more about it: Switch for PayPal Bank Feeds to Paypal app.

 

The second one is switching from syncing with PayPal to connecting to Paypal. The same goes for the first one, you need to set up sales tax even if you don't charge your customers for it, and your item names in PayPal should be the same in QuickBooks.

 

You can read this article for more info: Switching from Sync with PayPal to Connect to PayPal.

 

If you want to learn what kind of transactions PayPal imports with the integration, feel free to read this article: Sync with PayPal.

 

I'm glad to have you here. Please come back if you need additional assistance managing your QBO account. I'll be happy to help. Keep safe, and have a blissful day!

July 13, 2023

When i try and login to Quickbooks online the screen keeps loading and never logs in. I rest the computer and clean the web page caches. what else can I do?

 

Tori B
July 13, 2023

Thanks for joining the thread and sharing your concerns, @Brent82.

 

To clarify, have you tried using a different web browser? If not, I recommend giving that a shot. 

 

However, if you keep having issues with the login screen, I recommend connecting with our Technical Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. You can use the steps I've included below to connect with our team. 

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Click the tab to get started:
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

 

Please don't hesitate to let me know if you have any other questions or concerns. I'm always around to lend a hand. Take care!

 

 

July 24, 2023

hello 

we have quickbooks destops we have 2 users but secondary computer not working after some time

July 24, 2023

could you please call me [removed] to resolve the issue on my quickbooks

 

KlentB
July 24, 2023

Thank you for reaching out to us, Rrrwholesale.

 

I would love to help you, but I just need further information about your concern. Can you tell me what happened to your QuickBooks Desktop product? Did you encounter any errors or unexpected behaviors?  Once I have a clearer grasp of your specific circumstances, I will be able to provide you with more accurate advice and answers.

 

Thank you for your cooperation, and I look forward to assisting you further. Have a great rest of the day!

July 25, 2023

Why am I getting charge $16.49 when I have the promotion for $0.99 for 6 months

JoesemM
July 25, 2023

Good day, @Psnitki. I'm glad you stopped by the Community. Please allow me to assist you with your inquiry regarding the charge you received in QuickBooks.

 

Community is a public forum, thus for security reasons, we are unable to access your account information and check the charge you received. I advise getting in touch with our Customer Support Team. A live agent can safely access your account and talk about the charge. They can also process the removal of the charged amount if needed after verification.

 

To contact support:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help menu.
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still choose to Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with support:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

For support hours and their availability, see this article: Contact QuickBooks products and services Support.

 

Additionally, you should check out the following websites that can assist you in managing your account information and understanding the charges you received from Intuit:

 

 

If you have any additional inquiries about the charges you've received, please feel free to leave a comment below. I'm always willing to assist. Have a great day!

February 24, 2024

I need to know how to submit t4 payroll 

 

February 24, 2024

Thanks for joining the thread, @suds launderette. Let me guide you on how you can submit your payroll. 

 

We can assign a pay schedule to your employees to make running your regular payroll more efficient. If you haven’t already, set up and add a payroll schedule for your employees. After you've set up payroll, it's time to run and submit payroll. The following steps are the same for both paper cheques and direct deposit:

 

Here's how: 

  1. Go to Payroll, then select Run payroll.
  2. Choose a pay schedule, then select Continue.
  3. Select the employees you want to pay.
  4. Verify that you have selected the correct pay period and pay date. You can also modify them as needed.
  5. Change the employee's pay method as needed.
  6. Enter hours worked, if applicable. You can hide or show pay types by selecting Customize table.
  7. Click Preview Payroll.
  8. Verify that you have selected the correct bank account.
  9. Tick the magnifying glass icon next to the cheque's net pay to edit or preview a specific cheque, then select Save when done.
  10. Select Submit payroll.

 

See this article for more details: Create and run your payroll
 

Additionally, to know how you can pay your employees on time, visit this link: When do I need to submit payroll to pay employees on time?.

 

Also, QBO provides payroll reports that'll give you useful details about your business and employees. If you wish to know more about them, you can refer to this article: Run payroll reports. It includes steps about printing, customizing, and marking them as your favorite.

 

In case you have other payroll concerns or inquiries about managing employees in QBO, just drop your comments below and I'll be glad to help. Take care and stay safe.

February 29, 2024

I want to convert my app to production

February 29, 2024

We're glad you've posted here in our Community forum, @deepak15. Please know that I appreciate you for reaching out to us here in the Community space.

 

To ensure we are aligned, can you provide more specific details about the app you want to convert? We'll greatly appreciate any additional information or screenshots that help us provide accurate information and resolutions.

 

We're looking forward to hearing from you. Have a great day!

March 18, 2024

Hi,

 

March 18, 2024

Hello Kesha. I appreciate you for joining the Community thread.

 

To assist you efficiently, kindly provide us with more specific details regarding your concern. Please let us know which activity you are trying to achieve and which part of QuickBooks you are facing difficulties with. This information will enable me to provide you with the appropriate guidance and instructions that you need. You can also send us screenshots for better visual understanding.

 

I am looking forward to your response. Have a good one.
 

 

April 13, 2024

Hi From Morning my system Quick book enterprises Solution version 2016 showing such error.

Quickbooks has reached the maximum numbers of unregistered users.To continue using Quickbook you must need to register

 
 

 

 

April 13, 2024

@Farooq20024 

Did you reinstall your QB Desktop?

April 13, 2024

Thanks for joining the thread, @Farooq20024. Let me provide on how to register your software for this QuickBooks Enterprises Solution version 2016. 

 

If your QuickBooks license has been unregistered for more than 30 days, you may encounter an error. In this case, the QuickBooks system will lock the company file to ensure that only authorized users of the license can access it. 

 

Let me share these steps on how to register your software:

 

  1. Open QuickBooks.
  2. Go to the Help menu, then select Activate QuickBooks Desktop.
  3. Follow the steps on the screen to verify your info.

 

Moreover, we can also learn how to activate QuickBooks Desktop after installing it and learn how to register QuickBooks Desktop using Intuit Account

 

In addition, I've added this article for you to learn what to do if you get a subscription error when you install or update your QuickBooks Enterprise Solution: Fix Error: Verify your subscription before installing QuickBooks Desktop.

 

Please click the Reply button if you need additional assistance in QuickBooks Desktop. We're always here to help. Stay safe.