Classic view vs. Modern view onreports

TOTALLY Agree.  I don't know why Quickbooks programmers would think it was ok for them to just push this crap on us without asking.  This is stupid and you guys need to fix this.  You are causing us ALL issues (unless of course you like the modern view).  But either way don't just push crap out and expect us to just deal with it.  RIDICULOUS !!!

This has introduced so many problems - in multiple places. Besides the modern view report fiasco, but introduced at the same time we have noticed -

1.  Chart of Accounts screwed up - We use account numbers in our chart of accounts, as an organizing principle, and it is entirely screwed up with this latest reporting change. Options to display numbers or not have disappeared, the main advanced settings toggle to display numbers doesn't work, the navigation when viewing account detail is messed up, making you cycle through multiple reports then dumping you back at the top of the chart of accounts rather than where you were.  Account numbers are being "magically" appended to the front of account names, with no way to stop that, making it near impossible to scan through the accounts.... And more!

2.  Invoices are messed up again.  When adding items to an invoice the focus isn't working so you have to double click each item to get the focus to enter it in.  This same error happened before in the last month or so, was fixed, now broken again.  It makes it take roughly twice as long to enter in an invoice.

But by far the biggest insult, as noted my most here, is

Forcing a new, untested (by QB's own admission) "feature" on users as the default state.  New behavior like this should never be introduced as the default and forced on people. Users should be in control of when to try out the change.  After all, we have real work to do and testing your software isn't our job.

PLEASE, PLEASE, PLEASE - Roll back this software update drop and give us back the old system!  If you must, reintroduce this "Modern View" as an option after you've fixed the other mistakes this has caused, and after you've actually tested it!!!

I know that I said I wouldn't post here again, but in the spirit of at-a-boy to you all, I decided to share a story of how the QBO team does help when they can.

Try to remember that these are hourly employees who are specifically trained to help people who may not know how to do certain things or set up/plug in various inactive modules. They thrive on calls about setting up payroll for the first time or learning how to reconcile a credit card statement. This is what they were trained for. Please don't be so harsh on them.

So, in this last update that brought us this "Modern View" another format was changed deep in the heart of the Payroll Tax Module settings. It wasn't noticed right away because it had to do with updating Workers' Compensation rates, which aren't updated by the states until the end of March, usually.

The old way use to involve inputting a mm/dd/yyy format for the effective date of the new rate. Those of you with experience with this old screen will remember the error "Effective date must fall on a quarterly boundary."

ANYWAY, the new format that rolled out at the same time as modern view got rid of the date format and instead asked "Effective on the first day of which month?" with drop down fields which only had quarter boundary months as options.

SMART Developers! These are the kinds of quality of Life changes that add value to this product.

However, you couldn't update the new effective date because the code running in the background STILL WANTED to save the input as mm/dd/yyy format. I contacted QBO support and having been trained to identify this for what it was and escalate it to the proper software engineers had the issue resolved before most of you started opening your rate update forms.

Try and remember that if QBO Care Team members can't help you, it's not because they are a part of some giant conspiracy to troll you. They are people who have been trained to help others in very specific ways, and may lose interest in assisting people who don't treat them with decency or respect. If you have a terrible attitude from the moment the interaction begins, it may be a large contributing factor as to why you continue to receive poor quality support.

Please Be kind friends. 🙂