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LIFO da Party
September 12, 2023
Question

Ever since the update last week report filtering hasn't been working. Has anyone else experience this bug?

  • September 12, 2023
  • 19 replies
  • 0 views

It particularly happens on this report:

 

Reports>Jobs Time & Mileage>Time by Job Detail

Customize report>filters> then I select either "name" or "customer: Job"

 

it doesn't filter, and it shows you all time in the date range.

 
QB version: Quickbooks Desktop: Intuit QuickBooks Enterprise Solutions: Professional Services 21.0

 

    19 replies

    Tori B
    Tori B
    September 12, 2023

    Hi there, @LIFO da Party.

     

    Thanks for sharing your concerns here in the QuickBooks Community. I hope you're having a great day so far. 

     

    I ran a test in my sample company file with the report you mentioned, and I can filter the report and filter by dates. With that said, let's try some basic troubleshooting steps on your end. 

     

    First, let's go ahead and open a sample company file from your QuickBooks to see if this is company file specific or the application itself. You can use the steps below to open a sample company file. 

     

    1. From the home screen, click on Open A Sample File. 
    2. Choose any sample file from the list. 

     

    Once you've opened the file, go ahead and open the same report. Then, let's try filtering it just as you have your company file. 

     

    If the filters work in the sample company file, this means your company file may have some data damage, causing the filters to stop. Don't sweat it. We can use our Rebuild and Verify tools to scan and resolve the damage built into the program. You can use the link I've included below that includes detailed steps to run the tools. 

     

     

    However, in the case that the sample company file isn't working either, I recommend running a repair on the QuickBooks application itself. Here's how: 

     

    1. To begin with, you need to close all the open programs.
    2. Open the Windows start menu.
    3. Moving ahead, you need to type Control Panel into the search bar and click on the same.
    4. Move to the Programs and Features option.
    5. Click on the Uninstall/Change option.
    6. Follow the on-screen instructions and choose Repair. 

     

    That should do the trick. Once the repair has been completed, go back to the report to see if the issue has been resolved. 

     

    I'll be sure to keep an eye out for your reply. Let me know if you have any questions or concerns. Take care! 

      E
      ExecAs
      September 12, 2023

      I know of two other companies having the same problem and it closes QB's down with a bad program error (below).

      We have two different IT companies working on this situation, and the steps given above have not worked to this point.

      I personally have contacted Intuit with no assistance.

      Something has gone very wrong with the program in the last week.

      Assistance from Intuit would be very beneficial at this time.

       

      MariaSoledadG
      MariaSoledadG
      September 12, 2023

      I have another additional troubleshooting steps that I can provide so we can fix the issue, ExecAs.

       

      QuickBooks closes unexpectedly due to several reasons. This includes missing QuickBooks updates, low system configuration, partial or corrupt QuickBooks installation, damage to the Windows components required to run QuickBooks, and corruption in one or more crucial QuickBooks program files like QBWUser.ini.

       

      Before we start, you'll have to make sure to update QuickBooks Desktop to the latest release. This ensures a smooth and easy accounting process and bookkeeping that causes the program to function very well. After that make sure to create a backup of your company file so that you'll always have a recent copy of critical accounting records in case data loss occurs.

       

      Once done, open QuickBooks with all windows closed. This will re-open any windows left open when you close your company file. If you have a large report or several windows set to open automatically, you can see an unrecoverable error on startup. To open your file, follow the steps below:

       

      1. Open QuickBooks Desktop.
      2. In No Company Open, select your company file.
      3. Press and hold ALT on your keyboard and then select Open. Don’t let go of ALT until the file opens. If QuickBooks asks you to sign in, release ALT and enter your password. Press and hold ALT again and select OK.

       

      However, if the same issue happens, you can proceed to Solution 2 of this article: Troubleshoot Unrecoverable Error. On top of that, find out the system requirements needed for your computer. Check out this article for more information: System Requirements For QuickBooks Desktop 2023.

       

      Please know that we are always right here if you need assistance. You can always let us know if you need one. Have a great day ahead!

      C
      cmonden34
      September 13, 2023

      This is still an issue.  I have zero errors on my Rebuild, the Sample Company reports are filtering fine, and the R15 update/release has been verified.  Why are the Time and Job reports not filtering properly?  

        J
        jwfc2
        September 13, 2023

        We are having the same recent problem

          T
          Tranquillity
          September 13, 2023

          I am so glad to have found your post!! We have been battling this all week and have had no clue it was a QB issue. Hopefully they fix it quick. Or at least undo the update.

            C
            cmonden34
            September 13, 2023

            Just fyi, this is only happening to me in QBD 2021.  If you have an option to upgrade your file, I would do so and move on.  My reports worked fine in QBD 2022.  

              C
              CF201
              September 28, 2023

              I'm glad to hear that you are not having the issue in 2022. However some of us don't have the financial luxury of updating software just to get past one bug.  We need to use the tools we've purchased and expect that they work correctly.  Since this is a new bug that Intuit caused, we would expect Intuit to fix it. 

                X
                xen1
                September 13, 2023

                Same problem here! Just started this week.

                  K
                  KM Plumbing
                  September 14, 2023

                  We've been having the same problem all week. 

                    DivinaMercy_N
                    DivinaMercy_N
                    September 14, 2023

                    I understand the urgency to resolve this, @KM Plumbing. Allow me to share some information about running this report. 

                     

                    Currently, there's an ongoing investigation about being unable to filter the Time by Job Detail Report in QuickBooks Desktop (QBDT) (INV-92635). This issue seems to be specific to customers who use the QBDT 2021 version. To be updated on when this will be resolved or updates about the status of the investigation, I recommend reaching out to our Phone support team so you'll be added to the list of impacted users. 
                     

                    Here's how:

                     

                    1. Open your QBDT account select the Help icon and click QuickBooks Desktop Help.
                    2. Then, select Contact Us.
                    3. Enter the investigation number and give a brief description of your issue. Then, select Continue.
                    4. Log in to your Intuit account select Continue and then Continue with my account.
                    5. We'll email you a single-use code. Enter your code and select Continue.
                    6. Next, choose either Chat with us or Have us call you.

                     

                    While we do not know when this issue will be rectified, you may consider upgrading to the latest release of QBDT 2023 to use this feature. 

                     

                    You can also set your report preferences in QBDT to fit your personal style and business needs. For detailed steps please check this article: Set report preferences.

                     

                    If you have additional queries about running or customizing reports in QBO, please don't hesitate to contact us. I'll be right here ready to provide the support you need to fix your issue. 

                    C
                    CF201
                    September 28, 2023

                    I don't understand why those of us have to be on a list of impacted customers. ALL 2021 users are impacted.  I'm frustrated and used to be a certified ProAdvisor with Intuit. I let my certification lapse because I am no longer of the belief that Intuit cares about its customers. 

                      O
                      overtaxed72
                      September 16, 2023

                      Same problem here, but also wanted to note that I just discovered that when I reconciled my credit card statement, everything reconciles fine, however, interest charges input in the reconciliation dialog box is not flowing to the financials.  It is not in the credit card liability balance on the balance sheet nor is it in interest expense on the P&L.  This is a new problem since the last update as well, well at least I think it is.  I will need to double check.  Since it reconciled I wouldn't normally verify it went to the accounts as this has never been an issue before.  Anybody else encounter this?  Now I'm really uncomfortable that maybe QB isn't recording other things as well.  

                      O
                      overtaxed72
                      September 17, 2023

                      I was able to get to the bottom of the service charges not posting to the financial, it was a problem on our system and not related to the update

                      J
                      JS1969
                      September 18, 2023

                      If you uninstall QB 2021 desktop and reinstall and DO NOT install the updates it has solved the issue.  If you do the update issue is the same.

                       

                       

                        E
                        EBT3
                        September 18, 2023
                        Original commenter did not share additional details
                        D
                        Dmarie5813
                        September 18, 2023

                        It seems to me that it may not be because of a Quickbooks update as much as it could be from a Microsoft update. The computers we use that haven't been rebooted lately with Microsoft updates , Quickbooks is still working correctly with the most recent Quickbooks update.  

                          N
                          Northland12
                          September 19, 2023

                          I had the exact same problem and it just happen last week around 9-11 or 9-12-2023 .  I have rrun rebuild and reverified 3 times.   No change.

                          When I run the report time by Name, as soon as I hit the customize button IT CRASHES.

                          When I run my memorized report based on time by Name, and change the date,   it has no beginning and ending date.   ( which it should have )   AND     I filter it to a different job,   and IT DOESN"T CHANGE,     even though it says that in the filter,    it stays the same.

                          My other reports are working.  

                          PLEASE PLEASE HELP.   I USE THIS OFTEN EVERY WEEK or MORE.

                            Angelyn_T
                            Angelyn_T
                            September 19, 2023

                            I appreciate your time and effort trying to filter the Time by Job Detail Report in QuickBooks Desktop (QBDT), Northland. Let me share some updates about this behavior.

                             

                            I know how it feels when a process that used to work smoothly suddenly stops functioning as expected. I want you to know that our engineers have identified this issue and are currently prioritizing and investigating it to determine a resolution as quickly as possible. While it's still ongoing, you may contact support to have your name added to the affected users in the list. It'll ensure that you receive timely email notifications regarding the latest developments.

                             

                            To start:

                             

                            1. Open your QBDT file, then go to the Help menu.
                            2. Tap on QuickBooks Desktop Help/Contact Us.
                            3. Select Contact Us.
                            4. Enter a short description of your concern.
                            5. Choose a way to connect with support.

                             

                            For your convenience, you can connect with them during business hours.

                             

                            Once fixed, you're now ready to generate your report as before. If you'd like to personalize it more, run through the details from this link as your reference: Customize reports in QuickBooks Desktop.

                             

                            Additionally, you may export your reports to Excel for future use.

                             

                            Please let me know in the comment section below if you have follow-up questions while working with your reports. I'm just a few clicks away to help you once more. Keep safe!

                            E
                            EBT3
                            September 19, 2023

                            The suggestion to go through the Contact Us button is absolutely useless and is just a link to your sales team. It does not take you to tech support. Yes, she filed a tech report for me, to which I got a reply this morning: "Click the contact us button to be routed to Tech support!!" OMG! What is wrong with you people!? Quit repeating a worthless, timewasting suggestion, focused on making US to pay for an upgrade to fix your mistake, and just fix the problem. Or upgrade us 2022 for free!  Or just roll back the update that broke us in the first place. How hard can that be?  

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