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userdavid12
May 18, 2023
Question

How do I disable Modern View and stay in Classic View?

  • May 18, 2023
  • 34 replies
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    34 replies

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    gbvoni
    August 7, 2023

    Modern view is awful and actually useless as when you dowload data to excel from modern view the data is teaxt with a £ sign in front of the numbers, so excel can't read them. The only way to work with this in excel is to remove all the £ signs cell by cell manually.

     

    I switch to classic view every time I run a report which is very annoying.

     

    Please either ditch modern view, or add a feature that enables users to permanently switch it off and open reports in classic view.

     

    Thank you

      JaeAnnC
      JaeAnnC
      August 7, 2023

      I appreciate you for sharing your insights, @gbvoni. Let me share information about the modern view feature for reports in QuickBooks Online (QBO). 

       

      I understand how the new update has raised some concerns for you. However, the program constantly upgrades to streamline your reporting process. Don't worry. We listen to customer feedback, and we want to make it up to you. 

       

      That being said, I recommend forwarding your valuable input to our software engineers so they can evaluate your suggestion and may consider incorporating it into our new updates. To do so:

       

      1. Go to the Gear icon.
      2. Select Feedback.
      3. Enter your feature request and click Next.

       

      Additionally, QBO provides the option to export reports to Excel, giving you the ability to include data pertinent to your company's needs.

       

      The Community is always available whenever you have further concerns about the modern view in reports. We're here to listen and address your questions. Keep safe.

      U
      userdavid12Author
      August 7, 2023

      I sent feedback as you suggested when I created this thread back in May 2023 and many other people who feel the same way have submitted feedback but there has been no response from the software engineers and no improvements to our ability to disable Modern View or to make Classic View the default. 

       

      Given the large number of people that have responded in this thread, it is clear that many users are equally as dissatisfied with Modern View and would prefer to only use Classic View. Please escalate this issue to the appropriate decision makers as it is clear that the software engineers are ignoring our suggestions.

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        Joe Canada
        August 11, 2023

        I will join the long list of other extremely disappointed in the modern view and the inability to turn it off by default.  The modern view is useless the way it is currently setup

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          teravisiongames
          August 16, 2023

          Glad to see I'm not alone in despising Modern View.  But it's disappointing to see that it's been 3 months and nothing has been done to rectify the issue -- despite the long list of angry customers.  It's not rocket science to add a Preferences button and allow people to choose how their reports display.  With the high subscription prices we are all paying I'm sure they have plenty of engineers on staff who can take care of this.  Or maybe all their money is being poured into Marketing now???  Seems that way.

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            GeorgeMJS
            September 6, 2023

            The "modern" view is counterintuitive, adding extra steps in order to access the required data, and as a result decreasing productivity. 

             

            Please allow users to default to the Classic view. Quickbooks should make efforts to remove clicks required, not to add to them. Doesn't seem this was well thought out before implementing. 

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              Nicole231
              September 15, 2023

              Please stop QBO from defaulting to Modern View.  Please.  Its a nice feature to access when doing specific reporting but not for day to day reports.  Please go back to the way it was before.  Everything doesn't always need improvement - some things are fine just as they are.  You see the complaints.  Please.

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              RCV
              September 15, 2023

              Know that we only wish you to experience the best kind of service while using QuickBooks Online (QBO), Nicole231.

               

              I can certainly see that you've already used to using the Classic View while using the program as it has more options than the Modern View. We see consumer feedback as an opportunity to improve the numerous features of our products. I'd recommend giving our engineers direct feedback. They may look into this suggestion and incorporate it into future updates. Let me demonstrate:

               

              1. Go to the Gear icon.
              2. Hit Feedback.
              3. Type in your recommendation in the Share your feedback field.
              4. Click Next.
              5. Follow the on-screen instructions to complete the process.

               

              I've attached screenshots below for your reference:

               

               

               

              Furthermore, you can visit his page to stay up to date on the latest software improvements and enhancements with QBO: Customer Feedback for QuickBooks Online.

               

              To assist you in managing your account and growing your business with QBO, I recommend visiting one of our support websites: QuickBooks Help Articles. It includes topics about account management, banking, and expenses, to name a few.

               

              Let me know if you have other QuickBooks features and enhancement concerns. I'll be right here to assist. Stay safe and healthy.

              D
              DREEVES80
              September 20, 2023

              Who's idea was this?  It should have been a test - not a complete release.  It is unprofessional to try to push the modern view on subscribers.  You should have asked first.

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                TERRYORAHA
                September 23, 2023

                Oh my.

                A
                accountingpros
                September 29, 2023

                The modern view is definitely not an improvement.  I have left feedback but this is clearly a case of developers making changes without considering the user experience.

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                  jhemphillcpa
                  November 21, 2023

                  Does anyone at QB actually listen to users? WE HATE THE MODERN VIEW! It makes our jobs HARDER not easier. Did your developement team ACTUALLY ask users what improvements they needed and/or wanted. You know a fantastic feature you could develop that USERS actually want? The ability to use the payment void function to void a check in the CURRENT period, not the original issue date instead of having to manually enter a journal entry to accomplish what most accounting systems are already programmed to do. 

                   

                  Your new view in all screens is horrific and requires us to click more to do the SAME activities we were doing before and does nothing to improve the experience. The fact that YOU ARE NOT listening to users telling you this is NOT AN IMPROVEMENT by taking away what is actually functional and pushing forward on these changes full steam ahead is disappointing. You are taking a versatile, functional product and messing with it, for what, to say you made "improvements and a fresh exciting look". How about ACTUALLY IMPROVING something. And don't tell me to use the feedback button, I've been using the feedback button pretty much EVERY SINGLE TIME, you roll out a new screen, take away functionality and/or I get annoyed with the stupid changes (which is often) and yet, these interface changes that make things more difficult continue to be rolled out. It makes me cringe every time I open to app to see what fresh hell you've unleased on us with these STUPID AND NOT FUNCTIONAL "improvements".

                   

                  The notice today that classic view will not be available after Dec 14th is causing us concern. WHICH REPORTS ARE WE GOING TO HAVE TO SPEND 3 TIMES AS LONG TRYING TO SET UP? WHICH REPORTS ARE WE GOING TO HAVE TO EXPORT TO EVEN BE ABLE TO READ? Thanks for the useless "learn more" link as you DO NOT PROVIDE DETAILS ON WHICH REPORTS WILL NOT LONGER BE AVAILABLE IN CLASSIC VIEW.

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                    LoopyTait
                    November 24, 2023

                    urgh! - Ive only just got started with QB and have just completed my first year's accounts onto it. Now Im thinking it could all be a waste of time and effort as so many people report the failure of the company to listen to users!

                     

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                      larrybpac
                      November 28, 2023

                      One thing I'm surprised that nobody has mentioned but is a MAJOR reason I don't want modern view: I run with a slightly larger screen due to minor vision issues, but with modern view at my default screen size I don't get ANY lines of data displayed on my screen because all the report heading stuff is fixed on the page and only the detail lines are scrollable. If I reduce my font, I can get a couple of scrollable lines of data on the screen. In classic view, the entire page scrolled and I can large sections of the report on screen.

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                        barstart
                        December 15, 2023

                        The "modern" view is garbage. 

                         

                        Planning to attend the next QuickBooks Connect event with large signs that say "MODERN VIEW SUCKS" to distribute to hundreds of other attendees. 

                         

                        Maybe someone will pay attention then?

                         

                          B
                          BFoxSLF
                          December 18, 2023

                          LOL. They will be too busy paying Ryan Reynolds to be a keynote speaker to really care about the end user experience. Because, obviously, good ol' double R is a QBO expert, and it is valuable to have his input as a keynote. 

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