Question

In QBO, my invoice is printing my line items in the wrong order. The lines items are correctly displayed in the invoice entry screen. How can I prevent/fix this?

Forum|Forum|7 years ago
January 7, 2019
13 replies
0 views

I have 6 line items on my invoice in QBO in order of service date, but for some strange reason line # 3 is being shown as the last line item on the printed/PDF invoice.

QuickBooks Online

C

Custom Team

Hey, Could you share the screenshot of the issue window. It'll help us to understand the issue
better.

S

sonya70

IT IS TWO YEARS after this person asked this question....so did you solve it? because the problem is still happening and you explanations and fixes SUCK. I hate QB online.

A

AldrinS

You've come to the right place, nabil1.

I'm here to get this straightened out right away and make sure your invoices will print correctly.

I haven't received reports similar to this issue. When you encounter unexpected behaviors like this, I recommend accessing your account in a private browsing window to ensure there are no outdated files leading to this issue.

Here are the keyboard shortcuts that will help you accomplish this in all supported browsers:

Chrome: Ctrl+Shift+N
Internet Explorer: Ctrl+Shift+P
Firefox: Ctrl+Shift+P
Safari: Command+Shift+N

Once you've logged into your account, try to print your invoice again and check if the line items print in order. If it works, it would be a good idea to clear the cache of the browser you're using to make sure this doesn't happen again.

Cache is stored in order to speed up browser loading times, however, too much can accumulate and impact processes and cause this kind of behavior. The following article contains additional insight, as well as steps for the supported browsers: Delete or disable cache and temporary internet files in your web browser

Please don't hesitate to keep in touch with me if you need more help with your invoices, I'm determined to get this fixed for you. Thanks for coming to the Community, I'll be standing by for your response.

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robert5

I have this issue all the time, every invoice, all the time, ALL THE TIME!!!!!. The print function for the invoice has some algorithm going on that decides the line order and overrides the order I have selected. I choose a nice logical order that takes the client through the invoice 'story' and then AB screws it up. ALL THE TIME did I mention that.

Never used to happen in desktop and drives me mad. Yes I've tried the pointless waste of time private window nonsense.

SophiaAnnL

Updating and repairing the Adobe Reader can fix this issue, robert5.

You can visit the Adobe website for the detailed instructions to update the reader.

Then, follow these steps to repair it:

Close all open web browser windows.
Click Start on the lower left-hand corner of your screen.
Type Control Panel, and then press Enter.
Click Programs and Features.
Select Adobe or Adobe Reader, and then click Uninstall/Change.
In the Setup dialog box, click Next.
Select Repair, Next, and then Install.
Click Finish when the repair is complete.
Restart your PC, log back in to QBO, and then try to print the reconciliation pages again.

If the same thing happens, please contact us. We can check what's causing this and make sure the issue gets resolved right away. To get our phone number, click the Help (question mark) icon in the upper right-hand corner of your QBO Dashboard. Then, click the Contact us button.

Don't hesitate to let me know if you need anything else.

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Meesh

I am having the same issue! Has Intuit offered a solution yet?

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Anonymous

Hello Meesh,

Thank you for letting us know about this.

It's an usual behavior with QuickBooks Online to show the items not in order when printing invoices. Please help us report this by reaching out to our phone support. They can escalate this to our engineers for further investigation. You can get our phone number by clicking on Help (?) and clicking on Contact us.

If you need anything else, please don't hesitate to post them here.

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Carol-BEB

Help, I am having the same issue! Please advise if there is a resolution to this problem.

JasroV

This is not what we want you to feel, @AccuSript

Rest assured our product developer team are aware of this feature request. While we don't have a specific time frame as to when this new feature will roll out, I recommend checking our QuickBooks Blog page from time to time.

From there, you can read and learn some latest news and updates about QuickBooks. You also get to know what our product developers are currently working on to improve our product.

Additionally, I got you this article that you can read for future reference. This resource can guide you through the detailed steps in personalizing your invoice: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please know that you can always get back to me whenever you have other concerns or questions. I'll be around to answer them. Keep safe and stay healthy!

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silver2319

This issue has been going on for over 2 years now and quick books online cant find any software developer to actually fix the issue? For a company of your size this is probably one of the most pathetic things Ive ever read. You blame the customer for your error...you have us refresh clear data and restart...it is a simple programming thing...so why dont you find someone with a high school level of programming and fix it...because it is as simple as 1 2 3

Sure you can add a sub total...but if that is your way to fix it ... then make it a standard when using service dates.

FIGURE IT OUT PEOPLE before you loose more clients because you cant make a product that is even a quarter as good as your desktop version.

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DRLM Landscape

It's July 2020 and it's still an issue and making my company look STUPID. When will this be fixed?

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CM99

Nearly 2 years since this post was started, and it's likely been longer than that since this feature was brought to the attention of the developers. This is like a version 1.0 kind of feature, yet here we are years later with no way to control sort order on invoice PDFs. Unbelievable. Come on Intuit, get it together.

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MrH1325

For people looking for an answer to this, I'll post the best workaround solution that I found reading through this thread:

Clicking 'Add Subtotal' has prevented the lines on my invoices from auto-arranging when I go to send my invoices to customers. If my invoice is a confusing mess due to lines shuffling around it makes my customer question if I should be performing detail oriented work for them. Hope the software engineers can simply remove this auto-arrange flaw soon, was a frustrating evening until I found this thread.

Also, looks like this forum autosaves my work quite frequently, wish QBO would do that as I'm at about an hour of accumulated time rebuilding lost invoices/estimates that were lost due to various circumstances that autosave would have prevented.

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rwspeedshop

The sub total trick does seem to work. Is there a preference to always have the sub total added? I noticed that everyone having this issue was trying to print the invoice. I email most invoices and it was changing the order there as well.

AlexV

Hello rwspeedshop!

Thanks for joining us here. Allow me to assist you with the line items.

It's great that the workaround shared by one of the users works for you, too. Currently, we need to manually click the Add subtotal button if we want to add it to each line.

I'd encourage you to send feedback as well to our developers. Feature and enhancement requests are most likely to be implemented if our team receives more feedback about it. Simply go to the Gear icon and select Feedback.

I understand how important financial reports are. That's why I added this link: Run reports in QuickBooks Online. This will explain how to pull up, customize reports, and show you the commonly used reports in QuickBooks Online.

Leave a comment again here if you have additional concerns. Take care!

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mrwizard

Sooooooo apparently this is never getting fixed? I had become accustomed to running dates first for descriptions of the work completed and then the undated stuff (materials and equipment) sorts to the bottom. It works fine for single service dates, but it messes everything up when I have one or more dates.

Today, it decided to randomly do the opposite. My dated line went to the bottom for no reason, and what's worse is I can't repeat it.

I live in constant fear of randomly re-sorting lines. There needs to be a setting to turn off sorting.

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Meesh

Oh my. Here we are over 2-1/2 years later and still discussing the same issue.

How many of you have cleared cache, opened private browsing sessions, repaired Adobe, etc. without success? answer is ALL. I went as far as to wind down all the windows in my vehicle and wind them back. I walked around the block forward and then backwards. I reclined my chair all the waaaay back and then straight-as-a-board upright. Guess what, those home-made solutions did not work either.

As mrwizard states above, sorting should be an option. Turn it OFF PLEEEEEAASSSE!

P

PALGR

Same problem here. Glad to find this thread to keep me from thinking I was doing something stupid to cause such an inane behavior.

This is has got to be an incredibly easy fix! Clearly QB doesn't consider this an important issue - otherwise it would have been fixed 2 years ago.

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LR10

I may have found a solution! I had a long invoice from billable expenses for a customer with over 50 lines. When I printed it the lines were all changed up in another order. I made a "COPY" of the invoice and then printed it! Poof its in order! Be sure to delete the copy or first one!!

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LorenJustins

Unfortunately, you then lose all linked transactions, like hardware we buy and sell.

H

HeatherSchuller

It's now October and it appears this issue is still not resolved? That is pretty crazy.

7

7399socks

I would like to confirm that it is January 1, 2023 and this issue is still happening. I'm glad I just realized it, otherwise I would have continued to send out invoices with line items that make no freaking sense and dates all mixed matched. I feel so sorry for my customers that have received wonky invoices and I'm very embarrassed.

It puts my products in the middle of the invoice instead of the end, after services, then starts back up with the services but goes back to beginning of month.. If you're going to order by date, it should actually go in chronological order instead of stopping and starting back over.

THIS IS ABSOLUTELY UNACCEPTABLE QUICKBOOKS. YOU'RE A PIECE OF SHHHHIIIIIIZZZZ.

AlcaeusF

Hello there, 7399socks.

Thanks for joining this conversation. Allow me to jump in and help ensure this is taken care of for you.

I can see how having the ability to sort invoices with service dates would be helpful for you and your business. While this isn't available yet, I highly suggest sending feedback directly to our product engineers. They're always looking for ideas to consider on how to improve QuickBooks Online (QBO).

Here's how to submit feedback:

In QBO, go to the Gear icon at the top, then Feedback.
Enter your comments or product suggestions. Then select Next to submit feedback.

You can track feature requests through the QuickBooks Online Feature Requests website.

In case you need it, I'll add this article that tackles customizing invoices and other sales forms in QBO for more information: Customize invoices, estimates, and sales receipts in QuickBooks Online.

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

Please post again in the Community or leave a comment in this thread if you have more questions about invoices or anything else. I'm always here to help. Take care.

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