Question

Payroll posted to wrong account How can I fix this?

Forum|Forum|6 years ago
January 9, 2020
20 replies
0 views

So I must have accidentally changed the account payroll shows up on, and now it's not matching up with my bank feed. It doesn't let me edit those transaction so I don't know how to move them. How can I fix this?

Thanks!

QuickBooks Online

R

ReymondO

Welcome aboard to QuickBooks Community, @adrey.

We can go to your payroll setting to correct fix this issue. Let me show you how:

Go to the Gear icon and select Payroll Settings.
Click Preferences.
Select Accounting Preferences.
In the Checking Account drop-down arrow, select the correct account.

You can also check the Year-end checklist for QuickBooks. This will guide you in accomplishing different tasks in QBO.

If you have other payroll concerns, you can always post in the Community. I'll be right here to help at any time.

A

adreyAuthor

@ReymondO
I’ve already changed it so it doesn’t keep happening, but I need helping fixing the ones that are already showing up in the wrong account. Since they’re in the wrong account, I can’t reconcile my bank account.

M

MaryGraceS

Hi there, @adrey.

The option to move paychecks directly to another bank account is unavailable. As a workaround, enter the payroll checks manually as journal entries so you can use them to reconcile the account.

You can either combine all of the employees' paycheck totals into one journal entry or create a separate transaction for each employee. To make sure the amounts are accurate, you can run a payroll report (Payroll Summary, Payroll Summary by Employee, or Payroll Details) for reference.

Here's how:

Click + New on the left panel.
Select Journal Entry.
Under the Journal date, enter the paycheck date.

For more details about how to enter the debits and credits for wages and taxes, as well as a sample paycheck, please check the following article: Manually enter payroll paychecks in QuickBooks Online.

I also recommend consulting an accountant on what specific accounts to use recording the transaction to ensure the accuracy of your books. I've also attached some articles about tips and guide to reconcile an account:

Let me know if you have any other questions. Simply click the Reply button below to add a post. Have a wonderful day.

T

taile77

I just want to let QBO know that I had this problem as well and it's flipping frustrating. I can't believe there's no feature to edit the bank account it is being withdrawn from. Either give us an edit feature or let us remove the bank account from the default spot. Quickbooks Online really suck.

D

DawgOn

So I save the print file to pdf for payroll when I run it, as I'm out of town and have someone locally print the pdf on checks. GUESS WHAT -- THEY USED THE WRONG CHECKS. And yes you're right.... Quickbooks makes sure you waste fantastic amounts of time to process it correctly.

Something as simple as mis-printing and you waste such time. The frustration is that Quickbooks very clearly has no concern for the wasted time, nor intentions to make payroll check account drawn from editable. Very frustrating.

Fortunately, the market is getting closer to the consumer and another accounting package will respond quicker and more directly to user needs and take the market share.

A

AileneA

Hello, @kathrynhollis195.

Please allow me to join the thread and help share information about about journal entry. After creating an payroll expense account, you'll need link it to the journal entry to match the bank transaction. Once done, you can start linking it to the payroll data.

To accomplish this task, go to the Banking. Here’s how:

Click on the Banking tab and then pick Banking.
In the Bank and Credit Cards section, select the account you’re working on.
Go to the For Review column and look for the transaction.
Press the entry to open the complete details.
Under Category assign it to the Payroll account
Hit on the Add button.

Here's a link with additional information on how to easily add and match journal entry to transactions from your online bank account.

You can also refer to this article for your future reference: Manually enter payroll paychecks in QuickBooks Online.

Stay in touch if you have any other questions. Please know I'm here anytime to help. Have a great rest of your day.

S

savannahmasatool

There are two steps to changing the payroll bank account in QuickBooks online. One step to actually change the bank account routing and account number, and then another step which changes the account payroll defaults to deducting from.

I just dealt with this same issue myself, I changed which account it should be deducting from but funds were drawn from the old account. why can't this be one step quickbooks? this is much harder than it needs to be.

Under the great icon, go to payroll settings. next click "direct deposit", there you change the account and routing number to the bank account you would like funds withdrawn from.

Next under payroll settings go to "preferences" and then "accounting preferences" at the top there will be a drop down menu, this changes the account that payroll is entered into.

C

carlsonang

I have done this since February and not realized it. The problem being is I can't merge the account it came out of because QB had me delete it thinking it would fix the problem. Come to find out because I upload my bank transactions it came into wages as two paychecks. So now I have double the pay under reports wages. So now my profit loss is way off and a journal entry isn't going to fix it.

Has anyone found any help to this yet? I have talked to quickbooks 3 times and they are not useful.

G

gaterbate

My PR settings are set to the correct bank account to apply to. When PR is run, the bank account set as the default bank account for paychecks is NOT the same as the bank account set in PR settings. BUT, when QBO submits and pays the taxes, they are paid out of the correct account set in PR settings. But, the QBO bank register shows the taxes coming out of the wrong bank account (not the PR settings bank accout)..@#$%^&@#$#?????

So, Sasan Goodarzi and QBO, can you simply tell the "programmers" that when the "RUN PAYROLL" button is clicked and the page opens to enter PR hours, etc, to set the default bank account to the same bank account set in PR settings???.....instead of some random other bank account???? Please.

C

Charies_M

I appreciate such detailed information, gaterbate.

Base on the nature of your concern, correcting payroll posting requires help from our QuickBooks Online Support. Aside from helping you fix the payroll settings and make necessary adjustments, they can provide a secure environment in which your data will be pulled out.

Before that, I've got you these helpful articles you can read for ideas about how you can manage your account and payroll transactions: Help Articles for QuickBooks Online Payroll.

Here's how you can reach us:

Go to the Help menu at the upper right.
Select Contact Us.
Enter your concern.
Click Let’s talk.
Choose Get a callback.
Type in your contact info.
Select Confirm my call.

You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.

Please feel free to follow up with me here if you need further assistance. I value your time and service.

F

FAPauto

This is obviously a big issue for a lot of people and has been for quite some time. You need to provide a better solution. At what point will your development team step in and fix the problem?

M

Mirror Mirror

QBO is the single worst decision I made in business. Will be starting over in desktop I think. No way to swap accounts like in desktop???? This is worse than an Apple product

J

JamesDuanT

This is not the experience we want you to have with the program, Mirror Mirror.

QuickBooks Online and QuickBooks Desktop have different interface and are separate programs. If you want to convert your QuickBooks Online data to Desktop, you might want to review the limitations of the conversion process: Limitations when you convert from QuickBooks Online to QuickBooks Desktop.

After that you can proceed to the conversion process: Export and convert your QuickBooks Online data to QuickBooks Desktop.

If that method no longer works for you, we have another options to move your data. You can do either of the following:

Use a third-party migration tool to convert your data from QuickBooks Online to QuickBooks Desktop.
Export your lists from QuickBooks Online and import it to QuickBooks Desktop. Then, you can connect your bank to bring in your transactions or enter them manually.

We'll be right here if you need additional assistance in any of those methods.

2

2020_Skiddy

Can you void the payroll checks on the wrong bank account and "reissue" the same checks on the new bank account, same wages and taxes as the original checks without upsetting the W-2 and Tax Reports?

A

AbegailS_

Thanks for taking the time to visit the Community, @2020_Skiddy.

I can help you in handling the paycheck posted to the wrong account.

As of the moment, the option to move paychecks to another bank, isn't available right now.

For the meantime, what you can do is to enter payroll checks manually as journal entries so you can use them when reconciling an account. To ensure the amount is accurate, you can run a payroll report.

To create Journal entry, follow these steps:

In the left menu, click the + New icon.
Pick Journal entry.
Enter the paycheck date, under the Journal date.
Fill out the necessary information.
Tap Save and close.

Check out the steps-by-steps process to delete or void employee paychecks.

To redo the paycheck, I'll suggest reaching out to our payroll support. They have the tools to void paychecks and cancel the tax payment that's already submitted.

I also suggest checking with your accountant on what specific account to use when recording the transaction to verify the accuracy of your books.

I've also added these articles when the account is ready to be reconciled:

Post a comment if you have further questions about the payroll check. I'll be around to help you.

T

taile77

decided to remove the message as a response.

W

wt6

I am doing books for a client and I deleted all of his payroll for 2021 because he had them going to the wrong checking account and his balance sheet is all messed up. How can I get all of the payroll back in the system. I am using qbo plus and the payroll is quickbooks online payroll core. I was thinking I could go back in and redo the payroll by period but it will not let me. Then I figured I could do after the fact payroll but I do not see where I can do that either. I spent all day today trying to figure this out.

Thanks

W

wt6

I am doing books for a client and I deleted all of his payroll for 2021 because he had them going to the wrong checking account and his balance sheet is all messed up. How can I get all of the payroll back in the system. I am using qbo plus and the payroll is quickbooks online payroll core. I was thinking I could go back in and redo the payroll by period but it will not let me. Then I figured I could do after the fact payroll but I do not see where I can do that either. I spent all day today trying to figure this out.

Thanks

JessT

Thank you for joining in on the thread, wt6.

Let me route you to the team that has the tools to help you with this.

In this case, you'll want to contact our QuickBooks Online Payroll Support, so they can help you adjust your client's payroll. I know QuickBooks limits re-entering transactions within the current quarter only, so the team can help you make payroll corrections in the prior quarters.

Feel free to visit us back in the Community if you need help with your payroll again. Take care always!

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