Skip to main content
January 9, 2020
Question

Payroll posted to wrong account How can I fix this?

  • January 9, 2020
  • 20 replies
  • 0 views

So I must have accidentally changed the account payroll shows up on, and now it's not matching up with my bank feed. It doesn't let me edit those transaction so I don't know how to move them. How can I fix this?

 

Thanks!

20 replies

October 4, 2021

I am doing books for a client and I deleted all of his payroll for 2021 because he had them going to the wrong checking account and his balance sheet is all messed up.  How can I get all of the payroll back in the system.  I am using qbo plus and the payroll is quickbooks online payroll core.  I was thinking I could go back in and redo the payroll by period but it will not let me.  Then I figured I could do after the fact payroll but I do not see where I can do that either.  I spent all day today trying to figure this out.

 

Thanks

October 13, 2021

Why it doesn't just allow you to open the check and switch it to the correct account is so frustrating!
I am just going to delete the payroll I just did and re-run.

It shouldn't be this hard!

January 1, 2022

Merging the two accounts is definitely the way to go.  The two accounts must have the same name.  Once they have the same name, a message will pop up asking if you want to merge.  Luckily the payroll accidentally posted to an account that was not used so merging was easy.

July 14, 2022

Did you get this to work?

January 1, 2022

Today is my payday。 How CAN i get A Key Number。 I am working now。 Thank you

January 1, 2022

Hello @Mary Ma,

 

Before we can accomplish your goal for today, can you tell me more about your initial inquiry? Saying you need help with a key number, are you using QuickBooks Online Payroll? Or is it the payroll service key for customers with QuickBooks Desktop Payroll account?

 

Keep me updated in the comments below. Hope to hear from you soon. Take care and stay safe!

June 20, 2022

after much time, I found that when you cut the check at least for the desktop version, it will have the account that the check comes out of at the top of the page.  When you view the check, you can see it just above the check, labeled Bank Account and so you click on it and pick the account you wish it to come from..  Hope this helps.

September 14, 2022

When I do my payroll, the gross pay and the employer share of taxes are posting to the same account.

I only have 2 employees to be concerned with. One employee is the Owner. My chart of accounts has an account for Officer salaries. My other account for the other employee is Employee salaries. Everything is being put into another expense account called Payroll tax expense. I have to do a journal entry to correct how this is posting. I want to know if there is a way for me going forward so when I do the pay checks it will post the gross pay to the correct account. Should be pretty simple but i don't know how to fix it. Thanks

September 14, 2022

I'm here to help ensure your payroll transactions are posted to the correct accounts, gemar.  

 

Let’s first review your payroll accounting preferences and compare the payroll items and the accounts associated with them. This will ensure that the data reflected on the correct accounts. 

 

 

  1. From the Payroll settings, scroll down to the Accounting section.
  2. Tap the Edit pencil icon.
  3. From the Paycheck and payroll tax payments, click the pencil icon.
  4. Pick the appropriate bank account for your payroll.
  5. Hit Continue, then Done.

 

In case you need to update the bank account for your payroll, here's a guide for you: Learn how to change your company's bank account information. Choose QuickBooks Online for instructions and detailed steps. 

 

On the other hand, I've included a detailed resource about payroll expenses that may come in handy moving forward: What are payroll expenses for employers? 

 

Please let me know if you have any questions. My team and I will be happy to help you. Take care. 

November 6, 2022

I had this same issue and struggled for months with frustration. I changed bank accounts and my payroll accounting was coming from my old account but the money was coming out of the new account causing an imbalance in my QB accounting.  I recently learned how to fix it! Go to gear icon, payroll settings, Account - way at the bottom, change your bank account from there to your new one.  Going forward your payroll should always pull from your new account.  I had to do one big journal entry for the dollar amount that was wrong to fix the internal QB accounting.  I hope this helps some of you as I struggled with you too!

December 15, 2022

I ran into this same issue today - realized that the last several months of payroll were processed through a new bank account correctly but were being linked to the old account in QBO. Could not find a way to re-link or move the transactions to the correct QBO account.

 

After fixing the settings for the future, I ended up creating 1 transfer from the old account to the new account in the exact amount and on the exact date of each incorrect transaction. That took care of the issue.

January 11, 2023

I'm confused. If I make 1 transfer to the new account for the total amount then the new account will be imbalanced. On my end the new account shows its already balanced correctly because the paychecks were reconciled correctly.

August 14, 2023

A major fail. Desktop version allows users to change accounts on anything. On-line version doesn't. Makes for very frustrating hours when a user makes an error. Too unforgiving.

Having the same problem with payroll tax payment - paid it on-line myself, but had to say I printed a check. Now, I can't change that.

July 31, 2024

When I pay online, I put the Vendor and date for check number

December 4, 2023

Almost 4 years later and still no solution.  Pathetic.  Quickbooks is awful!  

December 29, 2023

I cannot even set the correct account because I have several accounts connected and the all say ********** without even showing one single digit to be able to choose the correct one. Genius

December 29, 2023

Also the "merge accounts" option will not work because I use both the account that's wrong and the account that is right