Skip to main content
K
kennedy442
May 6, 2025
Solved

Scheduled Reports - Attachment is Unknown File Type

  • May 6, 2025
  • 1 reply
  • 0 views

Our scheduled QB Online reports ran as expected today, however all the file attachments are an unknown file type.

 

The file type is supposed to be an Excel file.

When the scheduled reports have been running over the past several years, the attachment has always been an Excel File.

 

Something changed yesterday.

An example is attached.

 

Is anyone else having this issue?

Best answer by Tori B

Attached is an image showing all the files that were attached to yesterday's QuickBooks Online Scheduled Reports.

 

There is no file extension on these emailed attachments.

 

Please note that the *normal* format on QB Online Scheduled reports is this...

CUSTOM_REPORT_NAME.xls


Thanks for checking back in, @kennedy442. 

 

For this one, I recommend contacting our QuickBooks Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. 

 

You can follow the steps provided by my colleague above to connect with our team. 

 

Please let me know if there is anything else I can assist you with. Take care! 

1 reply

S
SashaMC
May 6, 2025

Hello!

 

Thank you for reaching out to the QuickBooks Community, kenneddy442. I am happy you are here. I haven't seen any reports of this issue in our database currently. However, is it possible to re-upload the example you attached?

 

 In the mean time, could you use a private browser and let me know if you are getting the same results when you run those reports? Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If it works, go to your default browser and clear the cache to correct the browser issue. You can use this link below:

 

 

I will be looking forward to your response and attachment! See you soon. 

K
kennedy442Author
May 6, 2025

The QuickBooks online Community does not let me attach a file of unknown format. 

I've attached a screenshot of the report as it was emailed to us.

You can see the strange attachment. 

 

*All* of our Scheduled Reports' attachments were equally strange.

 

When I manually run the Report and Export it, the downloaded file is the correct Excel Format.

 

This issue appears to only be happening with our scheduled reports.

M
mv32
May 6, 2025

Thanks for sharing more details, @kennedy44. Let me provide more information about the file type QuickBooks will send you about the scheduled reports.

 

Before we continue sharing insights, could you please share with us the file type extension name? You can view this in your Downloads folder by pressing and holding Ctrl + J. This way, we can determine if the file type isn't supported or a minor error in formatting.

 

On the other hand, QuickBooks Online (QBO) sends scheduled reports as a '.XLSX' file. Based on your screenshot, the email doesn't automatically detect the file format received from QBO. In your case, I recommend checking with your email provider to find a way to detect the file format automatically. Their support has the expertise to check if they can set a rule or update your preferences regarding receiving emails with attachments.

 

However, if their program automatically detects specific file formats in your email, I encourage contacting our QuickBooks Live Support team. Our representatives have advanced tools to pull up your account to check this further in a secure setting. Here's how:

 

  1. Click the Help icon on the top right.
  2. Go to Search and then select Contact Us.
  3. Select Ask about something else.
  4. Enter your scheduled reports concern.
  5. Hit Continue.
  6. Choose either Chat with us, Have us call you, or Schedule appointment.

 

You can check their support hours to contact them.

 

For reference about automatically receiving or sending scheduled reports, kindly check this article: Set schedule and email information for a memorized report in QuickBooks Online.

 

Additionally, since you're saving multiple reports, I'll add this article as your guide that covers in-depth ideas about managing, reordering, and adding notes in one: View and edit management reports in QuickBooks Online.

 

Please don't hesitate to reply if you have other report scheduling queries or any QuickBooks concerns. The Community will assist you anytime here.

Terms & ConditionsAccessibility statement