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Scheduled Reports - Attachment is Unknown File Type

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Our scheduled QB Online reports ran as expected today, however all the file attachments are an unknown file type.

The file type is supposed to be an Excel file.

When the scheduled reports have been running over the past several years, the attachment has always been an Excel File.

Something changed yesterday.

An example is attached.

Is anyone else having this issue?

QuickBooks Online

Tori BAnswer

Attached is an image showing all the files that were attached to yesterday's QuickBooks Online Scheduled Reports.

There is no file extension on these emailed attachments.

Please note that the *normal* format on QB Online Scheduled reports is this...

CUSTOM_REPORT_NAME.xls

Thanks for checking back in, @kennedy442.

For this one, I recommend contacting our QuickBooks Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further.

You can follow the steps provided by my colleague above to connect with our team.

Please let me know if there is anything else I can assist you with. Take care!

S

SashaMC

Hello!

Thank you for reaching out to the QuickBooks Community, kenneddy442. I am happy you are here. I haven't seen any reports of this issue in our database currently. However, is it possible to re-upload the example you attached?

In the mean time, could you use a private browser and let me know if you are getting the same results when you run those reports? Here's how:

Press Ctrl + Shift + N (Google Chrome).
Ctrl + Shift + P (Firefox).
Control + Option + P (Safari).

If it works, go to your default browser and clear the cache to correct the browser issue. You can use this link below:

Clear cache and cookies to fix issues when using QuickBooks Online

I will be looking forward to your response and attachment! See you soon.

K

kennedy442Author

The QuickBooks online Community does not let me attach a file of unknown format.

I've attached a screenshot of the report as it was emailed to us.

You can see the strange attachment.

*All* of our Scheduled Reports' attachments were equally strange.

When I manually run the Report and Export it, the downloaded file is the correct Excel Format.

This issue appears to only be happening with our scheduled reports.