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We are a QB Online user and discovered yesterday that all of our scanned vendor receipts (100's of them, most of which are billable to a client/project) were gone. I spent almost 4 hours on the phone trying to figure this out and the ultimate resolution was to "re-scan them". I asked why they were gone and the answer I was given was that it was a "browser error" or "traffic issue". I asked if it was a traffic or browser issue why would the receipts that were in the "reviewed" section not show the ones from the past 4 months. The reply was "our terms of service state that we are not responsible for data loss"...As it so happens, the audit log showed that "system administrator" made a change right when the receipts disappeared. I also went in to generate a new invoice and low-and-behold, a new invoicing update had been applied corresponding to the same time. Is there no responsibility for maintaining our critical data??? Can I charge QB for the cost to re-scan the invoices and/or lo
Hi All,I've connected our bank to QB however, now all of our accounts are showing up in the list of accounts to link. We have 40+ accounts with our bank and QB is only showing 25 of our accounts. As a side note, I am not wanting all 40+ accounts linked to QB only need about half of them.
How do I link American Express At Work (credit card) to Quickbooks Online?
I'm getting all the banks transactions nighlty including PENDING and it's a nightmare!!! I've been on support many times with QB and my bank and they both point the finger at the other saying it's not their fault. It is supposed to be set up so that only COMPLETED transactions get downloaded from the bank to QB which is the way it's always been. Now, for example, I stop and fill up for gas and I get 3 different transactions being downloaded instead of just the one completed one like it should be. And I have to go through all of them. My accounts are so far gone after only a few months there is no way I can reconcile them because it's just to much and I know I'm making mistakes when trying to fix their mess. I am at my wits end and can't continue to spend 10 hours a week trying to figure out ONE checkbook register (I've got 3 for my businesses) because I'm being bombarded with nonsense! HELP!! Is anyone else having this issue?
We just got an LPL account last month. Right out of the gate I was able to connect our new account to QBO. However a week or so later LPL supposedly did some update to their platform/url and my account quit syncing. I tried to disconnect and reconnect however I keep getting a 103 error message "That didn't work. Try signing in again." So I try again and now get a 108 message "The bank needs you to do something at their site. Take care of that and then try again." There is nothing to "take care of" on the site. This has been going on for over a month. Please advise.
I cannot download bank transactions because QB thinks there is something on my banking website to do. There is not. Help!
The Paypal feed has always been weird - when you go to edit it everything shows "unknown" - but that's how it has always been and it's always worked until now.
I mistakenly set the credit card import start date too early and I need to change the date. I've tried updating the import date as well as deleting the credit card all together and re-connecting, but every time the import data starts with the original August date that I selected. What am I missing?
is there a link somewhere else to upload the data so that credit card can be reconcilled?
Square-to-QBO integration is mostly working fine. items and categories are mapping as expected. however, Sqaure fees come in as 'Sqaure Fees' and do not map/update to the G/L account assigned in Apps > Square > Settings > Advanced. i note that in that settings area, the SQUARE NAME = 'Square merchant fees' and not the imported 'Square Fees'. maybe that mismatch is causing the fail? i am unable to edit the SQUARE NAME field. anybody have Square fees mapping to a specified G/L account? how'd you do it? thanks.
After logging in, it says my bank needs something. After I complete come back to the linking page and continue. It says click here. It takes me to my bank and I log in. I go back to linking page hit continue and it says my bank need something. It is a vicious loop.
Tenemos ya vinculada una cuenta en Bank of America y queremos tener por separada otra cuenta en el mismo banco
I have confirmed that neither tags or attachments propagate. Demonstrated this to QBO. They concurred. Then asked me to help troubleshoot it by using another browser. The problem is in Safari and it is irrelevant if it works in another browser. QBO then said if I wouldn't troubleshoot it for them then it wasn't a reputable problem..
I often need to print post dated checks to repay a loan. I have to print all checks, like 50 checks to get the loan. starting todays date then weekly. for now I copy check and paste 50 times, then change each date to the appropriate date. is there an automated way to do it to save time and error? if I memorize transaction it will only post when date occurs. I need to print it now. Thanks for all
My Quickbook account shows a deposit of 38,097. This was an error so the bank took $10,000 to correct it. This is two separate transactions, and the deposit connects to three separate checks. How do I do all of this together in Quickbooks?
bank doesn't connect
was connected to chase business account, now it will not.
