Question

Making Tax Digital (MTD) Drop-in Session | Post Your Question!

Forum|Forum|4 years ago
January 28, 2022
60 replies
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Since April 2019, Making Tax Digital (MTD) rules have only applied to businesses with a VAT taxable turnover above the £85,000 threshold. But the government plans to roll out this digital transformation across the entire tax system.

This may now change the way your business operates, so we want to make sure you're fully informed of the changes. You can find our MTD FAQ page here for more.

If you still have a question, please feel free to post below and an expert will answer you.

Show previous replies

S

seskauk

I moved to online from desktop and have authorised MTD.

After authorisation, I went to the VAT page which showed two open returns, 1 amber (filed in September 22) and one red (filed in December 22), a 3rd return filed in March 23 is not there at all. Following the instructions I marked the amber as filed, there was an outstanding balance of 1.76 for this although I am unsure why (HMRC shows the return as paid in full). I tried putting a payment against it, which marked it green and I closed the books as per the troubleshooter. However, the red return is still showing red and there are no actions I can take. Clicking on the "take action" link just refers me to the error at the top of the screen which says

"We can’t connect to HMRC right now

Let’s check a few things out to get you back on track. "

Any help gladly received as the return was due yesterday.

JaeAnnC

Thanks for joining in on this discussion, @seskauk. I can help you fix MTD issues and errors in QuickBooks Online (QBO) so you can get back to filing VAT returns.

Keeping your VAT accounting period updated will help ensure that all returns are accurately filed and submitted on time. This error may occur if you have a pending or unsuccessful VAT return submission (this will have an amber or red icon next to it).

Please follow these steps on how to fix it:

Go to Taxes.
Select Go for it next to the return.
Follow the instructions. Do not select Resubmit return for a rejected VAT filing. QBO will resubmit the same way as the original filing.

For more troubleshooting options for different issues, please visit this article: Fix MTD issues and errors in QuickBooks Online.

Furthermore, the error message you received indicates that you'll need to register for MTD and wait for email confirmation of your registration from HMRC before connecting to QBO.

Additionally, here's an article that explains how to adjust your VAT liability, what happens after you make a VAT adjustment, and things to remember before submitting a VAT return: Make VAT adjustments in QuickBooks Online.

Feel free to return to this thread whenever you have additional questions about VAT returns. The Community is here to help anytime. Keep safe, and have a great rest of the day!

S

seskauk

Hi,

There is no option marked "Go for it" next to the return.

We have been registered for MTD for some time, having submitted the last 3 returns that way.

Thanks

P

Pezzer23

Hi There

I am really struggling, when I click authorise now when trying to connect with HMRC I get the error

I have checked that my VAT number is correct I have tried running from a secure page and still it wont work any help would be much appreciated,

Thanks

A

Ashleigh1

Hello Pezzer23, thanks for posting on this thread, can you reach out to us on social media either twitter or Facebook and send us a PM or DM with the issue and your vat registration number so we can check in the system for you thanks.

Hello Pezzer23, the reason your getting that error is because you don't have the correct user permissions to do it that's why you get that message come up. You need to change your user permissions first before you'll be able to do this.

.

I have been trying unsuccessfully to get the MTD VAT part of QB working. My VAT return is due this month, HMRC are not helpful - they have escalated it but I don't know when they will contact me. I spent over 2 1/2 hours on the phone and got no help. My government gateway is showing that QB is authorised but I just get this error:

"We can't connect to HMRC

This could be because you recently:

signed up for a Making Tax Digital account with HMRC
submitted a VAT return to HMRC

If so, hold tight. HMRC should restore the connection within 72 hours.

Has it been longer than 72 hours? Then contact HMRC"

.It has been over a month, I've contacted HMRC but no help. I'm getting a bit desperate and stressed by this. All the details appear correct so I don't know what's wrong. I haven't recently done either of those things nor has the connection been restored. In fact, the VAT portion of QB has not worked since I starting using the software in April so I'm wishing we had looked for a better alternative. I need this sorting out. I've tried the QB helpline but they say its HMRC and HMRC did say it was QB....so one of you needs to take responsibility for this as I am not willing to incur penalties due to the software and the connectivity being at fault.

H

HF_Create

Exactly the same issue, since December. Have been in contact with HMRC several times now, the latest being today, and they're unable to help - seem to think the issue is with QB. Quickbooks are impossible to reach so are of no help at all. 1st penalty point arrived already so thinking of just changing software and demanding a refund for the last 9 months of zero service from QB! Appalling experience from start to finish, not user-friendly at all.

A

aliburton

I found some help on another thread - in a nutshell if you go to the VAT page, edit settings, then turn MTD off on the toggle button. Then click on any returns that might say pending, when it opens click the green button that says Mark as Filed, do this for all of the open returns that have already been filed until the one you need is available. Then switch the MTD back on and it should work....at least it did for me! I spent an hour or two reading through loads of threads on here! Good luck! Let me know how you get on. Ali. 🙂

T

Tammy104

How do I reauthorise the connection between QuickBooks Online and HMRC? I have read all the links and advice but none seem to relate to the issue i'm having. I have been using MTD for over a year but havent had an email to say i need to reauthorsie

G

GeorgiaC

Hi Tammy104, thanks for joining this thread. HMRC currently have scheduled maintenance from the 15th - 17th July which is impacting Making Tax Digital VAT services - you can see more on this on the link below. If you're unable to submit after this, please get back to us here. - Georgia

https://www.gov.uk/government/collections/hm-revenue-and-customs-service-availability-and-issues

M

MichaelAtwell

Hello, I am trying to file my VAT return for the 3rd qtr and QBO is stating that it cannot connect to HMRC.
I have trued to remove and replace my VAT log in details without getting the connection that I need

K

Kylie23

Hi,

I'm getting "we can't connect you to HMRC right now' error on the TAXES page, however, quickbooks is showing that i am successfully connected to HMRC in Advanced Settings - for payroll and VAT.

When I review the VAT settings, my new VAT number is showing but it keeps defaulting to my old VAT number start date.. Is this my issue and how to I resolve it? The new VAT number is correctly showing. But i can't proceed!

I seem to be suck in the 'Take Action' loop with no solutions.

Thank you Community in advance!!

C

Carneil_C

Hello, @Kylie23. Let me assist you today so you're able to get around the error you've experienced when connecting to HMRC.

It's important to check the email confirmation from HMRC after trying to link your QuickBooks Online account with Making Tax Digital (MTD) for submitting a return. This will confirm if the connection was successful, which can take up to 72 hours.

To explain further what you should do when seeing the error, check out this article: Fix MTD issues and errors in QuickBooks Online.

For more insights about how the latest Making Tax Digital (MTD) changes and how it affects your business: Everything you need to know about Making Tax Digital (MTD) for VAT with QuickBooks Online.

You can always reply or reach out to us again if you have any further questions about managing your taxes and other transactions. I'll always be ready to assist you.

D

DTJ8989

I am currently closing my limited company (trading for less than a year and not VAT registered). I only had a couple of transactions, so I have completed the final accounts myself. I expected to be able to submit my tax return to HMRC using Quickbooks.

Currently, I can only find information on two things, neither of which apply:

- Submitting a VAT return (not relevant)

- Or using Quickbooks Online Accountant (doesn't appear to be the right software for my needs).

Do you have a solution for submitting my own limited company accounts to HMRC at Quickbooks?

Thanks.

A

Ashleigh1

Hello DTJ8989, thanks for posting on this thread, Your accountant can do this for you through workpapers, it is an accountant tools so only your accountant will be able to do this for you, you can't do it yourself.

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