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JackS
JackS
January 28, 2022
Question

Making Tax Digital (MTD) Drop-in Session | Post Your Question!

  • January 28, 2022
  • 60 replies
  • 0 views

 

Since April 2019, Making Tax Digital (MTD) rules have only applied to businesses with a VAT taxable turnover above the £85,000 threshold. But the government plans to roll out this digital transformation across the entire tax system.

This may now change the way your business operates, so we want to make sure you're fully informed of the changes. You can find our MTD FAQ page here for more.

If you still have a question, please feel free to post below and an expert will answer you.


 

    60 replies

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    L
    Lucy84
    September 11, 2023

    We have the error message - We’re having trouble connecting to HMRC, don’t worry it’s normally fixed within a few hours. It’s been like it ages. Have tried a few things but no luck.

    A
    aliburton
    September 11, 2023

    I had this and have found my reply that I posted a few months ago:

     

    I found some help on another thread - in a nutshell if you go to the VAT page, edit settings, then turn MTD off on the toggle button. Then click on any returns that might say pending, when it opens click the green button that says Mark as Filed, do this for all of the open returns that have already been filed until the one you need is available. Then switch the MTD back on and it should work....at least it did for me! I spent an hour or two reading through loads of threads on here! Good luck! Let me know how you get on. Ali. 🙂

     

    It might help!

    L
    Lucy84
    September 11, 2023

    Thank you! I have spent ages trying to sort it too and read so many threads! It seems to have somehow suddenly sorted itself, annoying but I’m glad it’s sorted! Thanks for your help!

    M
    Mo Rehman
    October 24, 2023

    Hi,

    I've entered the wrong Gateway credentials and I need to re-enter them but QBO doesn't allow me to re-start the process. Can someone help?

     

    Thanks,

    Mo

    JessT
    JessT
    October 24, 2023

    Hi Mo,

     

    Thank you for joining the conversation. Let me continue to help you out.

     

    Are you encountering an error message when you try to resubmit your return? Let's go through some steps to check if it's a browser issue. Here's what you can do:

     

    1. Sign in to QBO using an incognito or private window.
    2. Try submitting your return while in this private browser.
    3. If you're able to submit your return without any issues, it's likely a cache problem.
    4. To resolve this, you can clear your cache files.

     

    Please let me know how the steps work for you. Take care

    I
    info1789
    October 27, 2023

    quick books MTD issue and error CLIENT_OR_AGENT_NOT_AUTHORISED. I have not changed anything since my last return

    G
    GeorgiaC
    October 27, 2023

    Hi info1789, thanks for joining this thread. This error is one of the most common issues encountered when using MTD services in QuickBooks Online. This message may appear if:

     

    - You need to reauthorise the connection between QuickBooks Online and HMRC (reauthorisation is required every 18 months) 
    - You haven't entered the correct credentials for MTD provided by HMRC when setting up MTD in QuickBooks.
    - The VAT registration number in QuickBooks doesn't match HMRC's records. If you've been issued a new VAT registration number, you'll need to update this in your VAT settings.

     

    We'll send an email when its time to re-authorise. If you haven't received this, you can still re-authorise by disconnecting MTD in your account (click the Cog > Account & settings > Advanced > Making tax digital > Select Learn how to disconnect and follow the steps). Once complete, refresh the page and select Learn how to connect. 

    R
    Riccardo Mazzon
    November 9, 2023

    Hi,

     

    I am still getting the attached error when trying to connect to HMRC. Please can you help me with this?

     

    We have't submitted anything in the past 72 hours and HMRC told us to contact you to fix the error.

     

    Thank you

    JaeAnnC
    JaeAnnC
    November 9, 2023

    I appreciate you for chiming in on this thread, Riccardo. I'll be happy to share some troubleshooting steps so you can connect to His Majesty's Revenue & Customs (HMRC) in QuickBooks Online (QBO).

     

    If you're getting the error "We can't connect to HMRC right now," it's possible that:

     

    • The credentials you used to connect QBO to HMRC aren't authorised to file a Value Added Tax (VAT).
    • There are no open obligations with HMRC.
    • The current VAT return period date in QBO has not yet ended or doesn't match with HMRC.
    • The VAT registration number is incorrect.

     

    To rectify this, ensure you utilize the correct login credentials when submitting your VAT return. Additionally, verify the filing period in QBO if it matches the HMRC. Then, review if the VAT registration number is accurate. To do that:

     

    1. Go to Taxes and select the VAT tab.
    2. Click the Edit VAT dropdown button, then select Edit settings.
    3. On the Edit HM Revenue & Customs (VAT) Settings page, ensure you have the correct 9-digit VAT registration number. This field should only contain a number format without letters or spaces. 
    4. Click Save.

     

    Once done, reconnect to the HMRC. If the issue persists, refresh the connection by disconnecting and reconnecting the Making Tax Digital (MTD). Here's how: 

     

    1. Go to the Gear icon and select Account and Settings.
    2. Click the Advanced tab.
    3. Go to the Making Tax Digital section and click Learn how to disconnect.
    4. Follow the onscreen procedure to finish the process.
    5. Reconnect your MTD and resume to submit your VAT returns.

     

    Moreover, view the list of transactions that are included in each box on the VAT return by running a VAT Detail report in QBO.

     

    Let me know whenever you have questions concerning VAT filing. The Community is here to help anytime. Keep safe, and have a great rest of the day!

    R
    Riccardo Mazzon
    November 10, 2023

    Ok, I redid all the steps as you mentioned, checked the VAT registration number, etc. but I still get the above screenshot

     

    I did another check and our next VAT return is due in about 3 months. I have "The VAT Return dates are currently March, June, September and December" in HMRC so which month should I place in "When do you need to start calculating your VAT from?" of QB? I tried October but no luck

    H
    hopeofwooler
    November 29, 2023

    I am trying to submit my vat return using my spreadsheet which has worked no problem before but now my screen just shows a green continuously rotating circle with the heading submit with bridging software and nothing else

    A
    Ashleigh1
    November 29, 2023

    Hello Hopeofwooler, you should be able to do the submission, it could be network-related. we suggest trying different networks to see if that resolves it for you and allows you to do the submission. 

    R
    robertwebb
    December 7, 2023

    My HMRC connection timed out when I was going to submit my VAT return. It asked me to login again using my government gateway idea. I logged in using the wrong government gateway ID and now it saying I need to be registered for MTD. I already am on my business account. Every time I now click to fix it, it brings up about MTD and won't let me sign in using my real government gateway. Can anyone help me reset it?

    A
    Ashleigh1
    December 7, 2023

    Hello Robertwebb, thanks for posting on this thread, if you disconnect mtd fully from the account and settings and then reconnect it up again using the correct details. 

     

    1. Click the gear icon and select Account and settings. 
    2. In Advanced, select Making Tax Digital. 
    3. Hit Learn how to disconnect and follow the steps. 

    Once you have disconnected, let's get you reconnected. 

    1. In the Advanced section under Account and settings, select Learn how to connect.
    2.  Select Let's go, this will take you to the HMRC page. Once you have read the guidelines, select Continue. 
    3. Enter your HMRC credentials to sign in. 
    4. Select Grant Authority and the HMRC page will close. 
    5. Back in QuickBooks, select Continue. 
    6. Go to Taxes, and check that the MTD badge is enabled.

    All done! You're now reconnected and can submit your VAT return for MTD through QuickBooks.

     

    L
    Leo Architects Ltd
    December 12, 2023

    I can not submit my VAT return and I have tried all the suggestions so what should I do ?

    A
    Ashleigh1
    December 12, 2023

    Hello Leo Architects Ltd, thanks for posting on this thread, if you can ring the support line on 0808 234 5337, the line is open Mon to Fri 8 am to 7 pm and is free from any UK landline or mobile, so you can do a screen share with the agent on the phone, so they can look into his more for you. 

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