Other Questions

Hello! We are using a new credit card software that enables us to export data into a CSV file, so that we can import it into Quickbooks. I know QBO allows you to upload a CSV file for transactions, but Quickbooks Desktop does not. Does anyone have any information on how best to do this, or any softwares to use to aid in the process? Thanks!

Will the travel button be coming back what do my guys click on when they are traveling from site to site? Thx

Here is the scenario, we had an event in the fall, for example in October, and we reserved rooms for the event at a hotel.  To secure the reservation, we had to provide a deposit by credit card.  As it turns out the deposit was larger than the final invoice, so we received a refund of the unused deposit back to our credit card. 1) We pay a deposit of say $35,000 to the hotel in September by credit cardThis is recorded as a bill payment2) We get the final invoice, for $32,500 from the hotel.  We enter the bill, and apply the payment from #1 to the bill.  This leaves a balance of $2,500 on the supplier account in QBO.3) We get a refund to our credit card for $2,500 in October, following the final invoice.I've tried using a "credit card credit", but this is not appropriate as nothing is being returned. What is the correct way to match the credit card transaction, and bring the supplier account to $0?

I want to change my quickbooks desktop 2024 password 

In Canada, if you can't claim the GST for an expense because it was purchased for an exempt supply, what tax code do you select in QBO online? 

I've tried clearing cache, cookies, signing out and back into the bank account.  I cannot get this error to stop popping up when trying to add the transaction.  Any ideas?

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Dear QBO Support,I’ve encountered an issue with credit card payments in QBO:My clients could previously pay via credit card, and I received payments without issues for over a month.Recently, I saw an ad in QBO for INTERAC e-Transfers (1% fee), and since then, the credit card payment link in invoice emails has disappeared.I only want to offer credit card payments at the 2.9% fee, not e-Transfers.Today, I found my banking details for online card payments were deleted, so I re-entered them. While I’ve reactivated credit card payments, the payment link still isn’t appearing in invoice emails.Can you advise on what needs to be updated in QBO to fix this? Or is this only resolvable over the phone?Thanks for your help!Sally

I need to file a T2 return online for the year ending December 31, 2016. Can Pro Tax handle this? Thanks

how to enter the tax information for someone over 65 whose total income is less then total claim amount

I can open B computer which installed quickbooks premier accountant edition 2024and I cannot open on that file on quickbooks premier accountant edition 2023 on the A computer. they are updated to the most recent version Problem: Could not find an installed version of Quickbooks that is compatible with "file source and name.qbw" Suggestion: If you have recently installed a new version of quickbooks, start quickbooks and open the file from there. after that, the fil will be updated and double clicking should work again   I tried any solution(use backup file and open from quickbooks, check updated) but all of them not work how can I solve it? other company file is work but only this company has this problem 

Are cheque entries in the batch transactions tab going to become a thing?We upgraded to the Quickbooks Online Advanced plan to be able to batch enter cheques, but I was unaware that it was only available on the US Quickbooks. Is there any plan to have it be available on the Canadian side?

I attempted a manual backup for my QBO and it is now 3.5 hours later, still at 99%. Also, there is an Auto back up showing as Queued from a week or so ago. Can this be deleted? 

Every single time I log into QB freelancer, I have to click "Fix Me" and reconnect to my bank, RBC. The majority of the time RBC thinks someone is trying to hack into my account and I have to do a whole dance for them before going back to QB and doing a separate dance. This is ridiculous but I have no option. I've called RBC and they can't do anything about it.

My system is suddenly calling my invoices pledges. How do I switch the 'pledge' setting to 'Invoice' setting?

Hi There,Is anyone else having an issue connecting to Scotia Bank?  My accounts won't update and it's been all last week and this week.

Can you send invoices FROM multiple email addresses?WE have more than one person that need to send invoices and statements out to clients but at this time it only will work from one log in

Is anyone else getting tired of QB taking away features while continuing to raise their prices? We’ve been able to print paychecks for our clients on blank check stock since we were forced into QB Online Payroll. Now all of a sudden we are told that QB will no longer allow us to use blank check stock. It is un reasonable for them to expect us to keep pre printed check stock for 150 different payroll clients. So frustrating!!

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Unfortunately Microsoft has done a major update which wiped out my office 2010.  Not wanting 365 I updated to office 2016 but this has the result that my old version of Quickbooks 2013 no longer using outlook as the email program.  I would upgrade Quick books, but the new versions do not suite my needs in the same way as 2013.  Does anyone know how to get quickbooks to use outlook 2016.

I am reconciling my account (QB desktop) - I have checked and double checked that my opening and closing balances are correct and all transactions are accounted on my bank statement, for but the difference is showing over $40K (not just a few dollars I can add to a discrepancy account).  To note - I had to undo last months reconciliation and re-enter it to make a correction.  The correction was nowhere near this dollar amount but would that have any impact?   How do I trouble shoot this?  The discrepancy report doesn't show anything

I am working in a company file for a Canadian nonprofit organization. Recipients of donations from the organization were entered as Suppliers and those with CRA charitable status as Type = Business and Business ID No. = their CRA Charitable Registration No. When I view the Supplier profile the Business ID Number is obfuscated (XXXXXXXXXXXXX0001). Why is this? Is there any way for me to view the number I entered?

SO, you have disallowed us from sending quoted invoices to customers in which we are able to hide actual inventory in a quote and hide actual employee hours in a quote.  I guess you don't need Canadian customers anymore?? Let me know if I should start shopping for a new program

It is not generating Confirmation number

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