Payments
Recently active
Hi, I need to issue a partial refund to a customer who paid an invoice through Quickbooks Payments. When I create a Refund Receipt and I use Credit Card - Quickbooks Payments as the payment method, I'm asked to enter the customers credit card information. I do not have the customers credit card information on file since they paid via QuickBooks Payments. Would I need to partially refund the customer through my Merchants Services account directly and not create a Refund Receipt? Thank you.
My $20,000 in deposits are being held and have not been released. I now understand after reading the same story over and over, that this has happened repeatedly to others and Intuit has no intention of releasing my deposits quickly. It has damaged my business. I am collecting customers and stories to file a class action lawsuit against Intuit. I am encouraging anyone who has had Quicken hold deposits to send me an email at [removed]. I am current compiling facts and customers to file a class action lawsuit against Intuit. This must stop. I will be posting and reposting this on all social media.
Original commenter did not share additional details
Hello - I have a vendor who needs to know what credit memo number and amount of the credit we used for a large payment we made. The credits do not show up on the check stub and I'm not finding them in any reports. When we use a credit, it shows up as a 0.00 amount, and that we paid 0.00. It does NOT show the credit amount at all. I can't just match them up because some credits were so large they covered several invoices. I can't choose the particular credit that goes any particular invoice in this business. So, I have 2 questions 1- is there a list of credits by vendor report and WHERE might that be? 2- why doesn't it show up on a check stub so that we can all see which credit was used?
I have a customer that has an open balance from Invoice 1. When I attempt to invoice 6 for part of the project, the open balance is not being applied to the invoice. I'm not sure if this has something to do with when I applied the payment amount I was using QBO, but now back to Desktop Pro. I have tried to just add a separate line item, but then the customer balance is now off by the open amount. Any help would be appreciated.
Does anyone know if there is a way to change the invoice import back to Standard view when bulk uploading? (Settings > Import Data > Upload a file to import data) I already changed the setup for individual invoices being entered on the site. However, when creating a high-volume import of invoices for multiple locations, this now defaults to Modern view for every upload. Prior, the location would show as the Company name. When I upload now, this defaults to the Company legal name without the location specific invoices Company name. Any information is greatly appreciated.
Anyone have experience using Service First for CC payments in QBO instead of QB Payments?
As of 10 May 2025 the notifications of deposits have stopped. The funds are deposited but the notifications fail to show in my email.
Can I mark an invoice as paid in solepreneur without going through the receive payment tab?
is there a way to intercept those funds and correct the account number deposits need to be deposited in to?
I save the customer list from my old QBs account on excel but when I go to update my customer list on my new QB I only receive part of the name cell and nothing else
does anyone know what could've happened to the payment not going to my account?
How much money can I withdraw with my debit card at atm?
I've tried all the obvious troubleshooting solutions: logged out, restarted my browser...nothing works.
Can I set up a payment schedule to pay off an invoice to a client?
Hi, We sell around 100 different products and accept returns. When I issue a credit memo, sometimes the returned product is defective, and can't go back into inventory. Is there any way to keep track of which items are being returned without increasing inventory? I don't want to return all items as the same item, for example "Defective".The only way I've thought of is to create a duplicate item especially for returns by adding an asterisk such as "Product 1*". However, this gets messy since we can forget to use the return version when issuing credit memos, or using the return version for invoices.
Can't reschedule payment as "Pending" while also "Cancelled" payments are not able to be deleted. Deleting the bill has no affect nor does voiding the payment.
How was a customer able to make payment in the first place, if my account was "closed". It's been 30 days and they now say we have to wait for another 60? How is this legal. It is $21k we are talking about!!!
A client paid through QuickBooks Online but we are not set up to receive payments and would rather not pay the fee, so I reversed the payment under Transactions but a week later and they still have not received their funds back yet.
I am writing to express my extreme disappointment and concern regarding the outcome of a recent dispute. Despite providing comprehensive evidence – including email correspondence and shipment tracking information – for a legitimate sale where I shipped the goods, the dispute was decided against me.I am deeply troubled by the fact that there appears to be no avenue to appeal this decision or reopen the dispute. This situation has resulted in a significant financial loss of $3,000 for my business.Furthermore, subsequent events strongly suggest that I was the victim of a scam. The buyer's email address is now bouncing back, and their phone number has been changed. This reinforces my belief that the initial dispute was fraudulent.Given these circumstances, I am struggling to understand why QuickBooks would not rule in my favor when presented with clear evidence and now, indicators of fraudulent activity on the buyer's part.I am also perplexed by the subsequent offer to pay for a protection
