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Went into QB online to reconcile my business checking account and was presented with a message saying that an error occurred with my linked Citizens Bank connection - made sense since I saw no new transaction appearing in my Review list after several attempts to force updates. I went into the Linked Account / Manage Account facility, selected the bank/connection in error, selected the "Fix It" option that was presented and after reestablishing the connection with my bank, QB created a new/duplicate bank account with a slightly different name than my original. Wondering how to best handle this situation... Do I someone disconnect and remove the new bank account (and they try to fix the connection with my original account that has decades of transaction history I need to retain) or is there a way to merge the two and move forward with creating further issues. No enough about QB to make myself dangerous, but don't consider myself an expert by any stretch. Would
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Suddenly am getting this issue went trying to match App Transactions! help!!!!
I just downloaded banking transactions into the wrong account, how can I delete them?They are currently unmatched, waiting to be added to the register. I'd like to delete the whole batch of transactions without adding them all to the register.I am currently in classic mode in the banking feed center preferences.
Hello,I'm trying to reconcile the transactions in my credit card register. I have reviewed the ending balance for each month within the register and it matches the credit card statement, however when I click on the reconcile button, the balance is not reconciling. I have checked the edit window to ensure beginning and ending balances are correct. Any suggestions on how to resolve this? Thank you in advance for your assistance.
This client does not have QBO Accountant, so I can't undo the rec. Previous accountant reconciled to an incorrect ending balance (I'm not really sure where she got that number, but it's not on any bank statement). I can only find how to fix incorrect beginning balances or restore a previously correct rec.
Anyone else having problems with Bank of Hawaii connecting to Quickbooks? Our won't connect for over a month now. I have contacted support 3 times. Done all the screen sharing, and troubleshooting tips, and all 3 times told yes we are aware of it and it is being escalated to being fixed. That I am not the only one. But I have never received an update. I contacted and was on the phone with support for over an hour again a few days ago, and exact same thing. How much longer until we can access? How do I know for sure this is being worked on and not over looked when it has been a month with no email updates about it. Anyone else? Please help. Thank you!
Hello,I am new to QB Online. I am part of a very small non-profit. I am trying to set up QB Online. I have set up new accounts to the chart, tags, products. I also entered cash receipts, expenditures and bills.Now I am entering the deposits and checks from the bank statements. (Note: We are not able to use any interfaces, this is all manual). When I enter a deposit, I do not understand what account to enter for each customer. When I enter the same account as the cash receipt, the payment detail report doubles up the amount. If I use the cash account, that decreases the cash balance. What should the offset account be for a deposit?Thank you for your help.
My QB online account is missing transactions from 5/24 and 5/28. QB states it is up to date.
Our customer paid an invoice twice through Merchant Services- which I am not sure how this is possible. Regardless. The first payment was applied to the open invoice and correctly recorded as a deposit with other deposits on that day and balanced. The second payment came through several days later.I recorded the payment to the customer's account which created a credit due (negative amount) not a credit memo. I need to be able to record the payment so it can be recorded in that day's deposits. Since the Customer has a credit due, I wrote a check to the customer in qb and used the accounts receivable account which zero'd out the customers account.So in Merchant Services, I reversed the charge for the overpayment and the customer was refunded. The refund shows up in the daily deposit as a negative amount and since the credit was more than the other deposits for that day the daily deposit is a negative amount.Quickbooks for mack wont allow me to record a negative amount for the daily
I have a deposit from last year that was entered as a lump sum of a deposit and marked as reconciled. It was actually made up of several different payments. Both are coming out of our overall balance. The individual checks are linked to customer invoices, but remain unreconciled. I'd like to keep the individual checks linked to the customers and have them marked as cleared while getting rid of the lump sum that is not detailed. Can this be done without effecting the starting balance on my next reconciliation?
I've been on the phone with QBs "support" for 2 days now. Support staff are usually very courteous and do their best to help, but THEY DON'T KNOW WHAT THEY DON'T KNOW...A nice man helped me set up a Merchant's Account yesterday. Of course, it doesn't work correctly for whatever reasons. So, I called QBs early this morning and got a nice lady, who was trying to solve an issue but had to defer it to another department and said she'd call me right back... and hasn't yet - hours later. Isn't this Customer Service part of our (forced) subscription? My question is this - WHY do these people not give you all of the information needed to accomplish these tasks the first time around? For example, the man who helped me set up the merchant's account said NOTHING about having to either Intuit's Originating or ACH ID (codes). In doing my own research, I came across this article in QBs Help, indicating the IDs are "REQUIRED BY FINANCIAL INSTITUTIONS TO AUTHOR
I use a business account with Fidelity Investments for my operating account, which sweeps any cash balances to money market automatically. This results in an ongoing $0 cash balance in my Fidelity account and from what I can see so far a $0 balance for the account in QBO. Are accounts with money market supported in QBO? I would prefer not to have to setup multiple accounts in QBO and keep up with daily transfers to and from accounts for this to work. Thank you.
Hello - I have a negative $75 sitting in my Undeposited funds account back from 2016. I attempted to create a JE to Debit Undeposited Funds and Credit Misc. account. It will zero out my Undeposited Funds, but requires me to make a deposit. When I do this the balance returns to a negative $75. I tried reversing the debit and credit, Reversing the entry, many things - but the balance always returns
I use the same Credit Union for my business (corporation, NOT a sole proprietor or LLC) and personal accounts and they are connected. I am able to transfer funds from my business checking account to my personal savings account using the same dashboard. I do this weekly to cover my personal income tax. I do NOT write a check to do this. And I do NOT have banking connected to QB, so all the guides out there are supremely unhelpful. How do I record this as an owners draw? Is it an expense with the payee being the IRS and the category being owners personal pay? Or should it be a transfer because that is how it appears on my bank statement? Thanks in advance!
I reconciled and entered the wrong ending date. I researched what to do and everything says to go into the register and find the transactions and change the R to a C and then reconcile again. The problem is In that month there were no transactions. I just want to change the ending date.
I'm trying to manually import the Webconnect file (.qbo) I downloaded for my Target RedCard (TD Bank USA) but when I go to Banking > Bank Feeds > Import Web Connect File and select the .qbo file, I get an error message "QuickBooks is unable to verify the Financial Institution information for this download.". Help?
My boss's own a few businesses and they have separate bank accounts for each business. Boss A has some of his personal money held in account A and Boss B has some of his personal money held in account B.I am trying to do the following transaction: Take 5k from account A (boss A is contributing) and move it to account B. Then move the 5k +another 5k from account B (Boss B is contributing). Total of 10k is being moved to account c as a partner contribution from both partners to company C. How do i record each of these transactions?Out from A. Into B. Out from B. Into C. Is it an expense or income at any point?
I need to export data from Salesforcein an iif format then upload into QBO. are there some easy apps out there for this?
We have 4 US Bank credit cards and they all show up separately in QB. Which is fine. But I am needing all charges to show under one parent account in order to reconcile (like the Cap One & BofA - I did not set those up, so I am not sure how it was done & I can not see what is the difference between them to know what I am doing wrong). I followed the instructions on setting up a sub account... I went to the chart of accounts, I clicked on Edit in the View register drop down, but there was no "Is Sub Account" to tick anywhere. When I went to BofA or Cap One, I did not see a "Is Sub Account" that was toggled either. So I am not sure where it is to make the sub accounts in order to have all transactions rolled into one parent account for reconciliation. What am I missing? TIA
