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Do the support team even do any work?I've been locked out and not be able to access my account for 11 days.No help from support so far. Don't even answer calls or emails after 2 days of replying with 'tech is working on it'.
In our business, we have multiple products sold on a single invoice. The problem is quickbooks only allows you to tag the whole invoice all in a oner, rather than individual products themselves so we, as a business can track accurately how much each product is bringing in. Any help would be great thanks
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Hello! Around 200 invoices were synced into Quickbooks with Zero Rated VAT for the sales however all of those invoices need to have Standard VAT. Is there a way to change and edit the VAT on these multiple invoices? To do them manually one by one would take ages Thank you Appreciate the helpAshleigh
QB Online uses a verification when the client logs into their profile. The verification code is going to a cell phone number that does not exist. How do we the cell phone number when there is no option to change client details?
Good day, How to change the subject line to pull in from the <Custom> field instead of using the invoice number.
Are there any other users who are also battling with the Standard Bank Link.We have tried everything! Updating bank info...We have logged a call with Standard Bank and Quick Books - still no resolution.Any help will be appreciated This is the error message: Something isn't workingSorry, we can't update your account. Please wait a few hours and try updating again (101).We reported this and will notify you when it's fixed
Does anyone experience this issue? I have noticed this performance issue for about two weeks.
We've already filed 2 VAT returns, but need to file a number of older returns as we imported historical data in Quickbooks. How do we do this, since I can't change the dates on the current return to do a previous period?
I am a electrical contractor and do my invoicing through QB, I need to be able to have a “bill to” address but then want to put the address where he work was done like a service address. Is this possible? I don’t want to use the “ship to” as my service address as it looks cheap and unprofessional. Not sure if I need to find another invoicing company to do that or not.
Hi, When making a VAT adjustment it asks for a "Tax rate". What exactly should be selected here, since there shouldn't be VAT on a VAT adjustment? The two changes I'm making is increasing the following lines with adjustments: VAT on Standard Rate Goods and Services - Block 4Other Adjustments - Block 12 Also, why are the percentages shown invalid? South Africa's VAT rate is 15% and not 14%. Thanks.
I am using QB Desktop Pro 2017.When I entering an invoice, I select the customer, select the product and when I enter a quantity and use the + sign to add more to that quantity, QB just closes and I get no error message. When I enter one quantity on line 1 and another quantity on line 2, QB doesn't close and there seems to be no problem. Why does QB crash when I use a + sign?
Hi all, Can someone tell me what this means (See attached), its a struggle to find an answer.
How does one interface a fiscal printer to QBO?By fiscal printer, I mean the sales data controller device that records sale information and transmits it to the tax authorities, as required in countries like Zimbabwe.
I have 2 Companies. Group 1 and Group 2. A staff member owes money to Group 1 (Noted as a loan from Group 1 to member). Member now pays the loan back on a monthly basis, but into Group 2. I now have a loan owed to Group 1 and a loan paid into Group 2. How do I transfer the loan from Group 1 to Group 2 in order for these payments to balance out in both companies? The client does not want to transfer the owed amount from Group 2 to Group 1. I assume with a Journal entry but am afraid I might make a mistake and need advice on how to do this correctly.Will appreciate any advice.
I know there are many posts about customizing the layout of Purchase Orders for Quickbooks Online and using/displaying the SKU field. What I would like to see is the ability to add an optional custom, free-form fill column to purchase orders. In essence, another "Description" field that can be filled by typing whatever you like. For me, it would be an "For Internal Use Only" type column. The vendor that we send it to would know to ignore that column since it's not relevant to the SKU and product description. On our end though, there would be a code that would let us know what to do with each line item when the order arrives from the vendor. While some might say "just use the Decription field", my issue is that it confuses the vendors when codes and numbers that aren't relevant to them are listed with the product information. Setting the column on the far right, or even having the option to display on screen but not print, would save us a lot of time when we
Can customer discounts be applied per line item or only on an entire invoice? We have different discount structures for different items, and in our current Quickbooks system, we can add discounts per line. Unless I have missed it, in the tutorials it appears as if this function is now only for an entire invoice.Thank you
How can we get a stock status report like on the desktop version. Where we can see the supplier, stock item, quantity on hand and how much was sold that week. All in one report on the online version.
Is it possible to track time and run payroll for South African Companies in QBO?If so is QBO capable of creating a file which can be imported into the bank or synchronized from QBO to the bank in order to make payments to the employees and contractors?
Please help! I export reports each week to pull hours (duration) by employee. the duration column has ALWAYS been formatted as a decimal (40.00) so they can be added up, averaged, etc. Today, as I'm trying to pull my reports in, the duration column is coming in as TEXT (40:00) which I can't use formulas with. Please help! I have tons of reports that I do every Thursday night and now I'm freaking out!Attached a file to show the difference. I need it back to the old format for formulas to work!
Am I the only one struggling connecting to ABSA.? It's been months now. I'm thinking to going to Sage if this issue is not resolved. QB doesn't take these connection problems seriously. I can't be paying for a service I'm not getting.
We get deposits from our payment processor which sometimes includes refunds and so is less than the full payment amount. ie. there was a payment of R200 but also a refund of R50 on the same day. We then only get a deposit of R150. The R200 is created as a payment and linked to an invoice. The R50 refund is created as an expense (because there is no invoice or goods attached, and so can't be a refund receipt). The problem: how do I link the bank statement line of R150 with the payment (R200) and expense (-R50)? Note: it's important that the expense can be created outside of the bank recon as a separate action (since it will be automated via the API), and so we don't want to use the "Resolve" option on the bank recon to create the expense there - we need a way of linking already created documents. I appreciate any help. Thanks.
Good day all. At first we thought it was our internet, then we worked from home and still the same issue and now our clients started contacting us on the matter as they have the same issue Quickbooks is very slow, just lags and then eventually does not respond at all. Data is not available nothing. Is QBO having issues with the servers at the moment? We don't know what to tell our clients?
