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Checked Barclays - Open Banking connections are fine, no flag on account. Euro account is connected and updating as normal. My Sterling account looks like it connects when performing reconnection (including telling me it's downloading transactions) but then reports it hasn't updated for (currently) 21 hours. If I try linking it as though it is a new connection it lets me select the account at Barclays but then doesn't show the bank account on the chart of accounts to select when it asks for Account Type (but sees other cash at bank accounts). This is infuriating. I rely on being able to update the bank account in quickbooks automatically and in real time. Today has been a total waste. Quickbooks point the finger at Barclays, Barclays point the finger at Quickbooks. Of course like everything these days everything is always someone else's fault. Quickbooks logged a ticket for me and emailed me to say they would attempt to fix this 'within 15 working days'. - In which unverse would that b

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Hi,  Is the supression of an audit trail only available on QuickBooks Desktop or can you also do this on QuickBooks Online? Also, am I right in thinking that if you supress the audit trail, the audit will still be available within the Audit History Report & this cannot be manipulated to remove any audit history?

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what is the category code for employer payments of relevant life policies?

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Hi I have been doing mileage today. I wondered if someone could advise me . I am putting my locations from A to B and using the Duplicate Round Trip option , it is putting from B to B (with A's actual location underneath when you hover or click over it). I have tried to delete and start again. I would like to have return journey of B to A. Thanks for any advice .

I need to know how to include our mileage allowance and working from home allowance into our accounts. When we create a profit and loss account for the current year I see no way of entering our mileage allowance and our working from home allowance. I've read various articles on this forum and am still not convinced that QB online lets you add the allowances. We use simplified expenses in our partnership and although QB self employed does let you enter these allowances the online version does not . Am i missing something. Online help has not resolved the query for me.

Is there a way to have a customer set up as a CIS contractor but not show the deduction on their invoice?I have 1 client who uses an automated system which is reading the amount payable figure then deducting 20% from it despite the fact that it has already been accounted for.  They said other suppliers show the gross amount although I'm not sure what software any of them use

My online account is set up to pay monthly subscriptions using a credit card.  I would like to change to using a debit card.  When I choose edit the payment method, my debit card appears and I can fill in missing data like Postcode and CVV security.  When I tick the boxes and click  Save and Use, nothing happens.The debit card is good and works for other uses.  I have cleared the cache and tried using a different browser, but it makes no difference.What is stopping what should be a very straightforward transaction online?

Hi there, I've been having an issue with my desktop account, as it seems to be stuck on the company profile page for the past few months whenever I try to log in. I've attempted to enter my details, but it won't allow me to save and continue. Even if I cancel the page, it simply reloads it. The problem is stopping me from updating my bank details, as I'm unable to move beyond this page. Each time, it prompts me with the message: "Please update your company information to continue." I've attached an image for reference, although I've left my details blank due to this being an open forum.

I've no idea how, why or when this has happened and only just notice! Help, I must be missing about 600 miles in mileage claims!!!

my bank account is with Starling and i cant re connect to Quickbooks help

Can someone show how I create an additional company file.

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What do I need to do first to move ownership to a client - change them to primary admin or transfer billing to client?

Chat does not download

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I've been asked to check where QuickBooks servers are located - when we upload documents in QuickBooks Online Advanced Payroll, where are these documents actually located? The reason for this is that we need to be able to record whether this information is held in the UK or outside of the UK (and where), for data protection purposes. I cannot see anything online on where this is stored. Please can anyone provide this information?

As far as I can see, I would have to set the copier up as a user!

I have been receiving emails from "xxxxxx@xx.xxxxxx.xxx" regarding bank date now being shared.  I do not work for the company in the emails and don't know why I am receiving this!!??  I contacted support who advised they could not do anything about this.

I have two companies in the Isle of Man and I would like to use Quickbooks. Is it possible to set it up using the UK QBO version? I cannot set it up as I don't have UK address and it does not accept IOM address. We need the GBP version.  Thank you. Inga

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