Other Questions

I set up about 10 Memorised Transactions and used them to reconcile few months banking.Afterwards I closed QuickBooks.Couple hours later I opened QB, but the Memorised Transaction List was completely empty.I setup few memorised transactions again and proceeded with additional bank reconciliations.Closed QB - reopened - same problem.Memorised Transaction disappeared.Any advice how to fix this problem?

Good day,I am attempting to do payroll and am finding that hours logged in my employees' time sheets for both overtime and statutory holiday pay are not showing up in the payroll. For example, when I go to run payroll an employee is showing pay for only 80 regular hours; however, that employee has 101.5 hours logged on their time sheets and the 13.5 overtime hours and 8.0 statutory holiday hours are just missing.Has anyone else encountered this? I have cleared cache etc, tried private browsing mode as well as browsers other than Chrome.

Looking for best way to set up payroll direct deposit for our employees through our bank or do we have to use a third party app. We have QB Enterprise Accountant Edition 2023.  What apps work with QB for payroll auto? deposit

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When I am opening up module to "Write Cheques" it is coming up with the same thing pre-filled in the number box.  I use this mode to enter automatic payments that go through our chequing account.  In that instance I Would write "auto pay" or something along that line.  If I am paying bills, I enter the actual number and they ususally follow in sequence.  At one point, I auto paid our GST and the contents of the the "chq Number" box contains the reference I used for that "GST-P-3108.  Not matter what the las

The articles that I can access right in the QBO platform are helpful, but sometimes I would like to print them befor executing.  Is there a way to print the help articles?

Hey Quickbooks community,Having another problem and this is an unusual one to me. I have a client with Quickbooks Online Desktop App version 1.31.9 on a Dell Windows 11 laptop. When they try to do a Company and Financial > Profit and Loss YTD Comparison report, they put in for the report Last Fiscal Year (Feb. 2023-Jan. 2024) and then under compare another period, they put in Year-to-date and they generate the report and it shows the Last Fiscal Year (Feb. 2023-Jan. 2024) in both columns, the second column doesn't show the Year-to-date and is not working right. The same thing happens when I change the report to Last Calendar Year, Last Calendar Year YTD and Last Fiscal Year YTD and maybe other report options, too. I haven't gone through all of them yet. However, if I changed the compare another period to previous year-to-date and put in This Fiscal Year, then it works fine, but the current fiscal year appears in the first column and the previous fiscal year shows in the second

Hi, I began to launch a landscaping business in the fall of 2023 in preparation to start in the spring of 2024. I opened a business account along with a business Visa. After using the Visa for some start-up costs, it remained inactive for many months during the winter with a very low balance owing on it. As part of the bank's anti-fraud policy, they cancelled all cards associated with the account without notice dues to inactivity! Yes, they do that! Since the Visa was at a low balance owing, they cancelled it with no problem sometime early in 2024. I don't know when exactly because I was still able to log-in online and view the accounts even though the cards had been cancelled. In the meantime, because I didn't have a lot of transactions to record and I wanted to save on a monthly Quickbooks subscription cost for six months with virtually zero activity, I simply kept all of my receipts as a record until I got a Quickbooks online subscription just before starting business in t

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Around the same time as the TD/QBO issues began (STILL NOT RESOLVED!!! Argh) I started having trouble with my recurring transaction reminders. The first few weeks the reminders were popping up before they were due (eg, reminder to pay something on the 15th, remind me 0 days beforehand, and the reminder would appear on the 11th). Now none of my reminders are appearing at all. I checked recurring transactions today, fortunately, and found three reminders that should have appeared. Is there any way to reset this without re-doing all of my reminders? Is anyone else having this issue? 

We recently converted from Desktop to Online using the conversion tool within Quickbooks Desktop and in all the customer records the box is checked that says “use default tax code” but the tax code field is blank.   In the list of tax codes, there is no default tax code showing.  Is there some way to set a default tax code that will populate across our customers?

Transitioning from Desktop Pro 2020 to Online. Would like to delete old transactional data prior to conversion - about 1000 customer and 500-600 vendor transactions from several years ago. Since I'm using the Canadian version of Desktop there is no Condense Data Utility feature. Suggestions how I could do this without resorting to individual transaction deletions?

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The only option is a phone call. I am abroad with no telephony. How do I contact support?

When I open my document centre, it shows a list of many scanned and attached files.  When I use the search at the top of the window, it always comes up with "No results".  I can see the entries, and use the exact wording in the name or description and always come up with "No results". Why is it not finding the entries that are there?

how do i auto post invoices 

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Our WSIB rate was reduced but I wasn't advised, so the amount owing in QBO was over-accrued. I know to do a journal entry so that the correct amount will show on the books but when it comes to reconciling the chequing account I can't figure that out as the amount that shows on the statement is of course lower than the amount owing and I can't match it. Suggestions would be appreciated. Thanks in advance. Liz 

Is there a way to enter multiple time entries in bulk?  For example, numerous time entries for a job need to be reassigned to a different job.  In past I have done this individually, but wondered (and hoped) there might be a way to so them all at once!

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Hi! I have a question about how to input into quickbooks online a rejected e transfer. We e transferred an amount in April and it was rejected in May because it went to the wrong vendor. We later paid them via cheque instead of e transfer (paid them in May the day after the e transfer was reimbursed to our account). Normally I would just ignore the e transfer all together and exclude it from the books BUT because it happened in different months I have to include it in the books in order to properly reconcile with the bank. Any help would be greatly appreciated. Thank you in advance!

Hello, I have a bunch of bills that have been paid in one big payment using an attached company credit card/bank account. The payment itself is already in quickbooks but the individual bills have not me marked as paid yet. How can I mark them as paid without accidently double charging the credit card/bank account since it is linked with quickbooks? Thanks

Why doesnt quickbooks let me subscribe??