Other Questions

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Used to be able to sort business and personal mileage on the app and since Christmas I haven't been able to do so. It's a hassle to go through so many to sort them.

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Is it possible to start the new QBO account before unsubscribing the current QBO? For the same company.

Hello.  I am using QB Pro 2024 desktop to input/run one company's information.  I would like to duplicate this company with a new name in order to teach my replacement how to use the program without actually altering the company information.  Is this possible?

Hello, I am a user of QBOA. If I choose to pay for a client's QBO subscription using the Wholesale discount billing options, will the client have their own QBO account after I pay for them? Can they use their own email address to log in to QBO and view their company's accounting information, instead of using my email to log in?Please see the attached fileThank you. 

I am primary admin, need to delete an accountant . No drop down actions 

We often have staff making accidental personal purchases with the company credit card.  Staff pay back the funds immediately by EMT to our bank account. How do I categorize these transactions in my bank feed, and how can I attach and or record the repayment ?

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We have two licenses for Quickbooks 2017 Premium but have been using one only for several years. Recently we try to install the software on a secondary computer but after installing successfully, we cannot take any actions like opening a company file without being asked to activate quickbooks. Once click "begin activate" button on the activation page, we are redirected to the Intuit Account - Sign In page, and it simply stuck there. the circle keeps turning as if it is not able to reach the server. Overall I have two questions: 1. why do I have to activate again after the code was put in when installing?2. any thoughts on why I can't get past the sing in page would be appreciated (windows firewalls are turned off and no antivirus software installed)

Hello,I run a regulated private company that is required to be audited annually by an independent auditor (we use KPMG).Our auditor has requested read only/view only access to our QBO account.  I have no problem at all granting that access.Please note I do not want to give them "Accountant" access.  They cannot, due to their position as an independent auditor, have any sort of access that would allow them to post or change any data at all.However, they need to be able to see all aspects of our entire account with no restrictions.Can you tell me how I could go about granting this access?

It's come to our attention that lately, some individuals have been posting as if on behalf of the QuickBooks Support team and offering fraudulent phone numbers in an attempt to deceive and defraud unsuspecting members seeking assistance. Below is an example of one of these fraudulent posts:     Please be cautious when interacting with any phone numbers shared on this platform. Here are a few tips to help you avoid falling victim to these scams:   Verify the legitimacy: Always double-check the contact information you receive against the official QuickBooks website or trusted sources. The safest way to get in touch with us is through QuickBooks itself or through the Contact Us links found on our website.   Know how to identify our Support team: True members of the QuickBooks Support team will have both a badge that reads "EMPL" as well as the label "QuickBooks Team" by their username. Posts from the site admin will say "ADMIN" and "Moderator".     Tru

I received an ACH deposit in my bank transactions, but it also needs to be applied to an outstanding invoice. I have been told to post through AR.I went into Receive Payment and recorded the payment, which is fine. However, the deposit of those funds is not showing. I tried do a Manual Bank Deposit into Undeposited Funds. I used the Add Funds to this Deposit section, but I get an error messaige, "Something's not quite right. Please select a bank account." The bank account is selected.Is there another way to do this or could there be an issue with my banking in making a deposit?Thank you.

We are a Canadian company and have a USD invoice from a supplier, which is approved in ApprovalMax however Quickbooks is rejecting the bill with the error above (can only use one currency per transaction).  Wondering if there is some company or supplier configuration missing.  

I have updated a product/service.  How do I sync it to Jobber so that the updated version shows up in my Jobber app?

I have a route that I sell auto body products. During the day I go around to my customers and in the evening I write an email for each of my 3 suppliers with all the products that my customers have requested. I write all the products by hand and it takes me a lot of time. Is there a simpler way with QuickBooks to either automate the process or make it simpler?THANKS

I only want one employees T4 to print and I can not find out where to print only one and not the entire workforce. Seems like a simple task that has become time consuming. Thanks

I am currently using QB Pro 2013 version and wanting to upgrade to a newer version. As i've read from other discussions, I need to upgrade gradually from 2015 then 2019. My plan is to be available to upgrade til 2019 and if possible migrate to US version. But first I would like to ask where can I download the trial version of 2015 and eventually 2019? Afterwards, if the upgrade is successful and I decide that I want to upgrade I want to know is it still possible to buy multiple user licenses? I hope somebody can enlighten me on my inquiries.

where to find my t5 slip

I've just taken over a set of QB Online books. There are items in the AR subledger dating back to 2006. My BS doesn't match the subledger. More importantly, how can I clean up the subledger without messing up my BS or reconciled items?

When creating statements, invoices will show up in the overdue columns even though they have already been paid. When pulling invoices up, there is a 0 balance but the stop states that it is "overdue".Does anyone else have this issue, or has anyone been able to solve it? Any help is greatly appreciated 🙂  Thank you! 

Hello,I am trying to find a way for 2 of my purchasers have a max PO limit of $5,000 - any amount over requires an approval. Is there a way to do this in QB Desktop? Maybe in the User Roles? I've been looking for a few hours now and cannot find a solution.Please help!Thank you,K

I am wondering if someone can explain why the process of migrating from QBO to QBDT is so convoluted in Canada, while on the US side, there is a slick tool that will export everything to a QB XML file that imports (with a migration tool) into DT?  In my mind, there is no real difference in the data. Yes, I know there is an export function in QBO Canada but it is just a bunch of reports...and by no means complete.

Has anyone else discovered that bank feed information in the chart of accounts gets mixed up when converting a company file from Desktop Pro 2023 to 2024? When I open an account from list -> chart of accounts -> edit account in 2023 the bank account details on the first tab is correct and feed information is correct on the second tab, when I open the same company file in 2024 (which does an automatic rebuild/conversion) the bank feed information gets corrupted in the feed tab for some but not all credit cards and the credit card has xxx instead of the full number. Not sure if that is something I set up that way many years ago but in 2023 is shows the full credit card number. Also the "quickbooks" logo disappears and the bank name also is blank in the bank feed tab information. I am going back to desktop 2023 in hopes it still works using a backup file. Am I the only one having this issue with installing 2024 today? This is for the Canada version of Desktop Pro

Bank accounts connected to QBO.  Was working well. For the past 2 weeks I'm unable to update Bank transactions from Caisse to QBO