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I have an issue with my QB Online that I can not get the proper help for.I am beyond frustrated with this. I have spoken to four different people, and all I get is the runaround. I have a case number AND an investigation number. Today, I'm told they are opening another investigation, and I should receive an email within an hour. Just like the last three calls ~ NO EMAIL, NO PHONE CALL, NO SUPPORT.What kind of racket are they running?? I'm now three weeks having to enter vendor information on purchase orders because it does not drop/transfer over when I create a PO from an estimate. How hard is it for someone (who knows what the hell they are doing) to contact me? I've had three different people log into my system now. None of them know what the hell to do.I'm going to have to find another accounting system. You can not be expected to run a busy business and be stuck on hold with someone at a help desk who has NO CLUE what they are d
Your Point of Sale Software is discontinued as of Oct 3, 2023.We do not use Payment Software as that is discontinued also.We rang a sale this morning and tendered it as a Visa sale in POS. When we try to reverse it, we now get the error "The version of Quickbooks Desktop Point of Sale you are using does not support Credit/Debit card transaction anymore. Please consider upgrading your Quickbooks Desktop Point of Sale to the latest version" Everything should still work, but your company is too busy pushing Shopify on your customer base.Your suggestion to upgrade to the latest version is a joke...this is the latest version and is now unsupported by Intuit...fix this..WE ARE NOT USING PAYMENT SOFTWARE...transactions should still reverse...awful
Is it possible to export only data from 2023 to QuickBooks Online from desktop?
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Category won't print on check
Hello, we are using QuickBooks Enterprise Solutions: Manufacturing and Wholesale 23.0. When I use the email function to send out estimate, it automatically creates an email with the estimate as an attachment, and names that file Est_100_[Company Name]_[random number].pdf. Is there a way to:1. change the "Est" in the beginning of that file name? Ideally I would like it to say "Quote".2. get rid of the random number at the end of file name? It is not the date nor user ID, it seems to be meaningless. Thanks in advance,Ben
How do I included non inventory items on my Bill of Materials? For example, packing tape? I have created a non inventory item for pallet shrink wrap. I added that item to my Bill of Material. The quantity defaults to 1, but the problem with this is that the cost for that item increases by the cost of an entire roll of shrink wrap. For example, if my BOM cost is $4 before adding the shrink wrap and the cost of a roll of shrink wrap is $15, then the BOM cost goes to $19. I don't use an entire roll of shrink wrap for each case. I don't even use an entire roll of shrink wrap to wrap an entire pallet. Would I have to estimate how many pallets of product I can wrap with one roll of shrink wrap and then divide that by how many cases are on each pallet? What if different pallets have different case quantities?
I don't want a subscription. Every company wants to squeeze money out of consumers and I just want a 1-time fee to buy a software and do what I want without a monthly charge. Where can I buy a legal license of QB 2021 for a PC?
I need to update my Mac Pro from monterey to sonoma. The last time i updated the os, I lost all my quickbooks data and had great difficulty recovering it. Will this happen if I update the OS now to sonoma?
We use Kickserv scheduling software. In May, we started invoicing through Kickserv's Stripe payment option There's a problem with integration and the Kickserv people can't help. Let's say a client owes us $100 and another client owes $50. For the sake of the example we'll say the fee for the first is $1 and the fee for the second is .50. Stripe takes out their fees in Kickserv in advance. They migrate to QB in batches and both client's accounts would show paid in full, but the batch would be for $158.50. We have batches that include maybe a dozen clients. When you go to the Transaction page in the morning, the batch shows up and in order to move it into our check register, I have to accept it. The problem is the individual client payments sit in the Bank Deposit page and I can't get rid of them. We have 7 months worth that have accumulated. If I try to cancel them, they are removed from the client account. I
Hi QB Community. I use QuickBooks Online. Some of our customers who have a bigger AP/AR department need invoices to be sent to a specific email. However, they need the reminders for unpaid invoices to be sent to a different email. Is there a way to get this done in QuickBooks Online? Thanks.
We entered a new PO today for two items. This is the only open PO for both of these items. One item accurately reflects "Qty on Purchase Order" when you hover over the qty within the PO, the other line shows "0." We see the same issue when viewing these two items in the Products and Services menu, the "Qty on PO" column is inaccurately showing "0" for the same issue item in the PO.We have tried deleting and re-entering the PO and the issue remains with the same item. We are using QBO and I don't see the utilies>rebuild data/verify data menu option that I've seen suggested in other inquiries to ensure there is not any damaged data. Help please!
Every time I connect our third party software (CCC) to QB (to export accounting transactions to QB), I get an email telling me that I've done so. I do this A LOT throughout the day. Is there a way to stop getting the emails? Thanks!
Hello, I noticed at the top right of my screen while inside of an invoice there is a link with the text "Update Layout - New." When I click that link it begins loading up a screen with the new invoice layout, but after a few seconds it kicks me back to the screen with the previous invoice template. It seems like the link is broken. Anyone know how to fix it to use the newer invoice layout? Thanks
I have customers in QuickBooks and when it says the Customer job name it puts the personal name of the person and not the company name. I want it to show the company name as the job name instead. It's hard to find invoices to mark them paid when we have a check from a company but then have to look up the invoices by a specific person. Is there a way to do this?
Hello everyone, I am writing to seek assistance with two concerns related to my QuickBooks Pro subscription. I appreciate any help you can provide. 1. SMS Message Issue: I have a Pro subscription and reside in the Philippines. However, I have not been receiving any SMS messages to my registered phone number. I would like to understand why this is happening and seek a solution to ensure I can receive SMS messages properly. 2. Changing Country to Avoid US-based Taxes: Since I neither reside in the US nor operate my business there, I am wondering if it is possible to change the country associated with my QuickBooks account. My goal is to avoid any IRS or other US-based taxes, as they are not applicable to my situation. I would appreciate guidance on how to proceed with changing the country setting, if feasible. Thank you in advance for your assistance. I look forward to your valuable insights and suggestions.
I was still using my supplier list last night. My supplier list is empty this morning. Nothing in it. Could you please help me check it? Thank you
It worked previously, but this is a new situation. Printers are both HP, different models.
I just upgraded to QB Desktop Pro 2019 yesterday. I was told to NEVER close out by using the X at the top right of my screen. I just did that on my laptop after I backed up my files to that device. I was told if I ever close out accidentally by that method, I should contact tech support because I could corrupt my file. So what next?
Hi, my question about this is if quick books and the banks charge for the services when quick books pulls the transactions from the accounts
I migrated from online back to my old desktop 2018 QB using a migrator. The problem with this is that now my sales tax is a line item and this is incorrect. How do I fix this? I can't call customer service because I'm using an unsupported software. I'd upgrade to 2021 for support (for PC) if I could buy a license, but it seems it's not available anywhere.
need help as the New invoice design doesn't let me to add the shipping date and the tracking no.
