Other Questions
Recently active
Original commenter did not share additional details
Today, My search feature is not working in quickbooks online. I have cleared the cache on my browser, used in private browser, used another browser and it still will not let me search in quickbooks. When I select the magnifying glass to search the screen goes grey and nothing happens.
My associate has found instances where information that she's entered into a customer's account (either into the editable data fields of a customer's profile, or the Notes section), has not been saved - as if she hadn't entered it at all, or had hit the "CANCEL" button, rather than "OK" to exit the account. She has also periodically experienced a customer account inadvertently getting changed to "INACTIVE" immediately following her exiting the account. Has anyone had a similar experience? Note: She's used QB for years and tends to use keyboard strokes (i.e., TAB and RETURN keys), rather than moving the cursor with the mouse (as I do). So, I'm wondering if this could possibly be causing an issue as she is speedily key-stroking - somehow "double-clutching" an simultaneously activating the CANCEL button (erasing her data input), or ticking the INACTIVE box. 🤔 🤔
It is astonishing to me that the Projects landing page is the only source for exportable project data related to Status, Start Date and End Date. The Project Profitability Report DOES NOT offer the ability to display Project Start Date, Project End Date and/or Project Status. To get that information into Excel one must rely on the Projects landing page to load projects on the fly and patiently waiting for the page loading to complete. Suggestion: allow showing one or more of the fields associated with the filters.
We like using QuickBooks Time but do not like that our techs can not see all the customer information needed.
When in Multi User mode QB'S will kick out two of our three users randomly throughout the day, I've tried running the file dr and made sure the server was the only PC hosting. When running a scan it does say there is an issue with the network and that it was fixed. It also tells me that QB Monitoring service isn't running but when I check services it's always running I'm not sure what else to try.
How do I download self employed to my phone?
What happened to the beta version of the new connect to square app? It has disappeared from the list and no longer works.
i was contacted via phone by someone posing as a QuickBooks support agent. they said quickbooks has the annual license fee and then a seperate support fee. is this correct? i paid the amount and received a receipt. the receipt came from [email address removed] is this a valid QuickBooks support team?
Hello,I've seen explanations for solving my problem for online versions but I can't seem to find a solution for the desktop version. I'm trying to remove a very old (2015!) transaction in my download file. I'm unable to match it to the corresponding transaction in my register even though the name and amounts match. I haven't had any issues until now with this but I need to clear my downloaded transactions in order to fix a bank feed issue. Quickbooks support won't help me- they say I have to buy the online version for help.
I'm hoping there are some updated solutions to this long-standing issue. Here's the scenario: I create a purchase order for materials. The vendor ships a partial order, and I receive the partial shipment against the PO. I then receive an invoice for the partial, which is processed and paid. Later, the remaining materials arrive, and I receive them against the same PO. When the second invoice comes in and I attempt to match it to the item receipt, the system seems to show both receipts as if the first invoice was never entered or paid.What's causing this behavior, and how can I prevent it?Additionally, I have some vendors showing open items, but when I open the item list box, it's empty. What could be causing this?
We use QuickBooks Desktop Enterprise Premier Plus Edition 2024 Multi-userWe use Outlook to send forms - We DO NOT use Web MailWe send batch invoices to customers (send forms). How do I add an email to the drop-down menu for the "From" email address?The only instructions I can find are for Web Mail - Edit > Preferences > Send Forms > (and then there is only an option to add email address to the Web Mail e-mail client)We have three users. Our Accounts Receivable has to manually type her return email address every time she sends batch invoices. We see a drop-down list that only lists the email address for the owner of the Intuit account.
You can buy checks that have 3 checks per page. Quickbooks software can handle the 1st page to be a single check left but I can't find a printer that can handle it. the ones I have tested can print the 1 check left on the page but it thinks something went wrong so it doesn't finish the printing or the other printer I tried jams every so often and you have to put the checks face down which is just annoying. Does anyone know a printer that can properly handle 1 check left on a page?
Qb Data is on a server and 4 users can login. The popup happens randomly and locks the user out if they try logging out and back in. The error message is "You need to download the latest File Doctor. This update includes new fixes for many errors that can stop your company file from opening"Quickbooks support had us run all updates, install File Doctor, repair data file using utilities, and rebuild data.Clean uninstalled and reinstalled QuickBooks 2022. A temporary fix is to log all users out of the database and log back in. Any solution to this?The issue started a week ago on 12/13/2024. The database size is 400mb.I really appreciate any help you can provide.William
I went to run my quarterly MI unemployment report and the balance owed was $0 which I knew was incorrect. I then noticed a new Payroll items account had been added on 2/20/25 with the title above. This had a small balance owed. After spending HOURS on the phone with QB payroll agents (with less than stellar results) and doing my own research I finally got my report printed correctly. What I found was that QB had installed this account on the recent update and apparently disabled my original UI account. So what happened was a small amount was going in to the new account and NOTHING into the original account. So my balances were all messed up. I contact my state UI agency and asked if I was supposed to be paying this "wage base increase" and was told NO. So I am very frustrated with QB right now for wasting almost 2 days trying to get this mess sorted out. I just want others to be aware - check your payroll liability balances! &n
I have been charged for Quickbooks for over a year now and I don't use the product, never signed up for it. We just missed the charge on our bank statement until a couple months ago. I have spent hours with Customer Care, Tech Support, Billing, transferred from department to department. The problem is that none of them see an account for me and the Charge Lookup feature shows no charges. And yet I am being billed each month on my bank statement for $99 from Intuit for Qbooks. There is a reference number next to the charge: Onl0000756346. I know this is tied to Intuit because when I search this number on Google I get a page of Intuit links mainly taking me the the Charge Lookup tool. Can anyone help on this?
I double imported my vendor list and want to simplify it, is this possible?
We had to pay a sales tax bill last year with a credit card because our bank account was compromised. So the payment was NOT entered using "Pay Sales Tax" since credit card accounts are not available in that window (I'm using QB Desktop). Now I need to apply that payment to the Sales Tax Payable account without creating a new transaction, since it was reconciled months ago. How do I do that?
