Other Questions

We're using QB 2015 Premier and have had a Win 2012 Essentials server since, well, 2012.  Moved to a new Win 2022 server which required new Active Directory Domain setup and migration of users.  All this has happened successfully. I copied our data files to the new server, installed QB on the server, ran the QB Database Manager, scanned directories and tried to run multi-user and failed. I've gone through all the troubleshooting steps from "How to fix Error H202 and H205 with the exception of using the QB Tool Hub file fix.  WB Tool Hub File Fix just stays in starting mode and never gets past that - 2 hours didn't get it launched. Interestingly, if I launch my file from QB on the server in multi user mode, I succeed and a 2nd user can login on a workstation.  However, once I close on the server, I cannot enter multi user mode from a workstation.  This is on all data files on the server. Any ideas?

We are testing Quickbooks Desktop on AWS Workspaces. For the most part it works but it is much slower than in our Citrix environment, where I can add much more cpu and ram than in AWS. However, when doing banking reconciliation, it is taking many times longer to finish the process. One process that takes 1 minute on prem with Citrix takes 5 minutes. The entire process takes 10 minutes in Citrix but takes 2-4 hours in Workspaces. Has anyone else encountered this issue? Thanks in advance.

The existing GL has one Equity account ... I am used to having more than one, essentially one account for "Current Year Change in Equity" (the one to which the net income (excess) or loss (deficit) is closed into) and what appears as a separate line on the year end Operating Statement above the other Equity Account (the one that carries the Net Equity (for YTD before the current year change is JE'd into it) the YTD Net Equity. Big Red recently told me that some of the account types are not changeable, so I'm wondering ... since this was set up long ago, am I able to add an account for Current Year Change in Equity and have the year-end net from operations close into that account, or am I left with the year-end close being one that I can't change? Is the lone equity account one of those I can't change in where the closing entries are made? If the latter is true and I can't add a new closing Equity, then I'm thinking that I could rename / renumber the existing Equity account, t

After a routine Microsoft system update, my QuickBooks will not open, and even my other intuit products will not open.  Thoughts?  

As a self-employed business owner (my wife and I run the business as a 50/50 partnership), I was paying for our health insurance from our personal bank account for the first 4 months of 2024. My tax preparer told me in April that I need to pay it through our business in order to avoid paying a penalty. I need to know how to make the entry for the months of January through April to show that I paid through the business, even though I paid with my personal account. Do I need to create a journal entry for those months? What account should that money come from? Owners draw? Or do I need to create a payment to the business checking account from a personal check? I have already reconciled the account for the year. I need specific instructions, not a link to a QuickBooks article please. Thank you. 

QuickBooks is blocking my Catch-Up 401K Contribution.When entering payroll, QuickBooks is blocking my Catch-Up 401K Contribution - after going to payroll, pay manual, actions, edit payroll, bypass salary. after entering my 401K catch up Contribution it stops you being able to go forward and run payroll. I ran this same onetime catch up in 2023 successfully. I called support twice. I was told QB 2024 online can't do it this year.  THIS SEEMS TOTALLY NOT POSSABLE FROM QB. Can someone please help me.  

When I launch the app on both iPhone and iPad the starter screen appears then immediately shuts down. I’ve deleted and reinstalled the app and restarted both devices multiple times.

My business miles are showing as my total miles. I’ve tried reentering them severals times and hitting save but nothing changes. How can I fix this? 

I have the PAP Premier Software Bundle, trying to upgrade to 2024 but it's not showing in my online account but 2023 the latest.   Can anyone help?

Wondering if there is any way to increase the page size from Ten to say 100 in the QBO receipts interface at 10 it takes forever to go through all the PDFs

I have QuickBooks Pro 2017 and a mileage tracking app. I have the total mileage cost for the year and I am trying to input that expense to the company. There is no check or CC charge, the expense is from the app. Please help. Thanks

In QuickBooks Solopreneur there doesn't seem to be an option to forward email receipts.   I cannot see it in the dashboard (Under Transactions > Receipts), nor can I add an email in Advanced Settings. My email has been verified.Under Transactions > Receipts it only shows upload from device / upload from mobile device.   The FAQ/QB Tutorials + other community threads are not helpful since they don't seem to apply here.Is this a technical issue or are email forwards not part of Solopreneur? Thanks!

For days now, each time I enter a database or switch databases QB opens up my browser to the QB Support Directory. I have reported this to the Intuit chat but it still happens. One person actually asked whether I was sure this was happening - as if I would make up or fake something as annoying at this to my own detriment.  Please fix this or we'll be looking for alternative accounting software that doesn't hijack my browser each time I log in.

Happy New Year! I have a payment in undeposited funds that was posted to a customer's account, however the funds were never received due to customer disputing the payment (an invoice was created and payment was posted to the invoice in Nov.) A new invoice was created and the customer has since paid the new invoice and payment was posted to the new invoice.  How do I clear out the payment in undeposited funds that was never received?

I purchased an existing business Jan 1, 2023.  Their existing QB was "imported" over to QB online.  There are many entries that no longer apply, such as liabilities that didn't transfer with the sale, etc that do not accurately represent the business financial records. To get a fresh baseline with QB, Should I 1.  Delete or otherwise remove entries that no longer apply i.e a cleanup and keep moving forward with this QB online file 2.  Do I purchase a new QB online subscription, export the only the entries I need and then delete the old QB online and start off with the starting balance back on Jan 1, 2023? Is there another option here I'm not aware of to clean up QB for my company? 

Can I remove this total? 

desktop premier 2024, windows, all software up to date1-2-2025, updated our prices, then updated price levels for special customers. this was done on client pc to a server pc in same office.tested invoices for customers with price levels and it calculated the correct % but it draws from the 2024 (old) prices! On 12-31-24 these price levels were all working perfectly.tested invoices on customers without price level assignments and it correctly drew the 2025 prices.spent 45 minutes "verifying" data, no problems there. Intuit now recommends rebuild.Any suggestions appreciated!

I am constantly updating client email addresses (building managers change often), and lately, when sending invoices, the system will revert to old client emails that have been deleted from QB entirely. How do I purge these old emails? Clients are getting annoyed with constantly telling me so-and-so doesn't work here anymore.

Quickbooks online... I can log in but my company will not come up.  Anyone else?

Hello, I need help moving transactions under one account to another one. There’s are transactions I imported with a file. I tried everything already. I went to categorized and put undo, I went into the reports and selected each transaction to try to change the account. Everything I try it doesn’t work. It says I have to un-match downloaded transactions or something like that. 

I've been using 2010 Pro since 2010 - 14 years.  I have always enjoyed great sccess in using 2010 Pro.  I recently obtained 2013 Pro.  I have not had serious problems with 2010, but I think I need start to bring my program year up to date in incremental jumps.  From your past experience, are you aware of any inherent problems I might encounter in opening my 2010 Pro company file with 2013 Pro?  I am willing to pay for this information. [email address removed]  

Normally when using the Reminders List, "used" items are removed from the list until their next date. Now, for whatever reason they aren't. In order to get them removed from the list, you have to select them and choose "skip" even though you aren't really skipping them. Does anyone else have this issue or know how to fix it? It's making things VERY confusing at the end of the month when you have to go back and verify all of them have been entered.

Not sure if there is a solution to this problem.  QB support has declined to the point that it feels actually useless.  I set up QB Workforce.  Sent two test invites out to one employee and myself (payroll administrator).  Employee 1 accepted and was able to set up account.  Me, I accepted the invite, followed the link to set up account, the nightmare started here.  There was an endless circle round and round until it timed out.  This went on for two days, no success.  I tried to use my secondary email address, same result.  QB support was useless, as they didn't understand my question, kept stating the obvious, saying I need to set up my account after accepting the invitation, um, yes, but it's timing out and not successful. How do I set up my Workforce account after my first and second invitation has been ruined.  Workforce can't recover my account because it says its in use, but there's no way it could be in use as I never successful

In late 2024, the IRS sent me statements that I underwithheld 941 payments in specific quarters of years 2022 and 2023. I have since paid these by autodraft from our only checking account. I have not put entries into Quickbooks. I use the 2024 desktop version of Quickbooks.  I don't know how to enter the credits and debits for these payments. QB payroll automatically adjusts these accounts so I don't know what all accounts are affected. What accounts should I credit and debit to account for these payments "additional" 941 payments? I'm sure I have to create a liability to generate the demand for the IRS payments and I have to post these payments to some expense account.  Do these accts already exist or do I need to create them? Should this be general ledger entries? I'm sure this doesn't affect the taxes for 2024 but it does impact cash flow, which needs to be captured. Any assistance is greatly appreciated.

I followed all the instructions for setting up employees and taxes for MA but I keep getting an error that there is no MA Emploment Medical Asisstance Contribution Rate defined.  Where and how do I edit that?