Payments

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I recently had a customer call me to refund a payment he made using his credit card incorrectly.The original transaction was for $6740.06 and the processing fee charged to me was $236.20 Based on customer request, I went in the original transaction and did a reversal to refund the money.Customer was refunded back the full amount of $6740.06 however I was charged a fee of $236.20 So now that transaction got fully reversed, the customer got back their full $6740.06 however I was left holding the bag with two charges of $236.40 so total amount I am out by is 472.40It has never happened with me when using other processors like PayPal. Why is QB merchant processing doing this? I have called customer service multiple times but to no avail.Very frustrating! Anybody else had similar experience? 

I am writing to express my profound dissatisfaction with the recent experience we've had with QuickBooks Online Payments. If I could give no stars, I certainly would.We recently took over a well-established company that has been in business since the 1980s. During the transition, we started using QuickBooks Online to invoice our customers. Unbeknownst to me, there was an online payment option available, which some of our customers began using to pay via credit card. The fee charged for these transactions is an exorbitant 3.5%.Last Friday, we noticed one of the charges was on hold for deposit. We reached out to inquire about the issue, and the email address provided by your chat support ([email address removed]) resulted in an "address not found" error. When I called customer support yesterday, I was transferred through numerous departments without any resolution or explanation.Today, after much persistence, I finally reached the Merchant Payment line, only to be informed that our merch

We currently enter students by invoicing parents monthly amount. We would like to record in quickbooks a scholarship amount so we can see each customer representing the full tuition. How can I record this scholarship amount for each student? I don't want to create invoices for each student. 

The owner is dissolving Company A, and Company B will take over the services and products previously provided under Company A's name. During this transition, can Company B begin depositing any checks made out to Company B  for Company A's services, specifically under the "Due to" category? Thank you.

GoPayment does not work!!!  On Jul 23rd, 2024 12:32 pm HST I attempted to login to the GoPayment app on my ipad and GoPayment did not allow me to login.  Therefore I had to login to QB Online on my PC to charge a credit card.  It charged me a $18.68 processing fee instead of $9.46. How can I get my processing fee adjusted when GoPayment does not work?  It is terrible that Intuit does not have a customer support or technical support email or phone number to call for GoPayment to resolve glitches in its system!

We are a Property Owner Association. Our Policy for non-payment of association dues is a $25 charge for late payment assessed quarterly plus 1.5% per month. I have used the Finance Charge function for the percentage penalty. It allows deselection of "Assess finance charges on overdue finance charges". How do I exclude the $25 per quarter charge from accruing a finance charge?

I just setup GoPayments. This link says Receipt printers are usable.  I bought the TM m10 BT but I can not find any option in settings to enable it or when I do a payment anywhere to print. Is there receipt printer support in GoPayments or not?

As a fractional CFO and business financial advisor to owners of small businesses, I can only encourage clients to run -- not walk -- away from using Quick Books Merchant Services. The customer service is so bad, it should be criminal. And the nightmare experience my client is currently having with Quick Books Merchant services makes one wonder if they are running a scam. (Our next step is likely checking in with various consumer fraud authorities.) Short version of long story: A client's customer made a payment of a little less than $5,000 via Quick Books. QB notified client that they would not remit the payment, as Merchant Account application was denied. (Client never made an application; they simply set up a QB account.) No reason was given and no process provided for appealing denial or finding out how to rectify. Client requested that the $5,000 be refunded to its customer. QB said, "No can do." When asked why, they said "no can tell you."  Client personnel have bee

My boss took a line of credit from the bank in account A. He is paying off the interest on this loan with account B.How do I record the transaction in each account? 

I'm using Quickbooks Desktop Pro 2019. I have classes set up and time entries assigned to those classes. I want to create one invoice for a client that groups all of the line items by class.  For example, if I have 2 hours assigned to Class A on five separate days, I would like a line item on the invoice to say Class A: 10 Hours. This would apply for various other classes, so I could have Class A: 10 Hours, Class B: 6 Hours, Class C: 1 Hour, etc., all on the same invoice condensed/grouped by class. Is that possible?

It absolutely will not let me do this. I go to create custom liability payments, put in my dates, verify amounts and then the only thing it will let me do is create a check. I have all the account information for the ACH set up under the union name.  I have direct deposit checked there on the union vendor page as well as the checkbox for "use direct deposit".  If I am  paying any other bills, it will have a box under print check to pay online.  IT DOES NOT DO THIS with the union and I don't know why. 

I am trying to follow these steps: https://quickbooks.intuit.com/learn-support/en-us/help-article/manage-customers/transfer-credit-one-customer-another/L4vT5bz8K_US_en_US?uid=lyw6az95. When I get to  On the second line item, select Accounts Receivable (A/R) from the Account dropdown list. The credit amount and the memo auto populates.From the Name dropdown list, select the name of the customer the credit is being transferred to.Select Save. I get this error: Warning: you cannot use more than one ar or ap account in the same transaction I get this error: Is there a workaround? Or different way to Transfer a credit from one customer to another in QuickBooks? 

We have 2 separate and distinct QBs companies setup and with different chart of accounts, etc.  We have a customer that owed monies to both of our companies, but when they paid they made one payment to Company A for $400 when in actuality they only owed Company A $300 and Company B $100.  This customer does not and will not have any future invoices to apply the $100 overpayment on Company A to.  To make this a little bit more complicated, a physical check was cut from Company A to Company B to essentially reimburse Company B for what was owed to them so that the open customer invoice could be cleared. My question is, how do we properly record the original customer payment of $400 on the books for Company A since we don't want a credit on account for this customer, nor do we want to refund the customer the $100?  We're struggling with how to show the deposit on the books for Company A so that we can successfully reconcile the bank account.

Our payment gateway was turned off on the 28th of June because a new customer account began trying to process multiple credit cards that were declined.  I have been contacting customer support every 2-3 days to get our payment gateway reestablished and each time our case has been escalated to a team who works on issues like this.  I've supplied a virus scan report from my business desktop and an invoice for a disputed transaction for $36 that were requested.  But other than this request for documents, I've received no communications by phone or email.  Customer support thinks that I should be getting responses to my queries, but I am completely in the dark.  In the meantime, I am loosing $1000's in sales and my cashflow threatens to strangle me.  I really need this resolved, please!TomSummit Tea Company

Is there a way to add Location to already existing/recorded bill payment ?

When we print a check for an AP payment, the stub shows the Invoice date, the Type (Bill), Reference, the Original Amount, the Balance Due, the Discount,m and the Payment Amount.  The problem is that the Original Amount and the Balance Due are the same amounts, and it confuses vendors or recipients of the check because they think the Balance Due is what is left owed after the payment. Normally, one would assume the Original Amount, less Payment  would then equal Balance Due.  I went into the Bill Payment template to modify the template for check stubs to make it match the logical way of looking at these totals, but I could not figure out how to do this ... the template for the Bill Payment Check is not shown, just a full page of the Bill Pay template. I can't seem to find a template for the Bill Pay checks. Is there a template for the check stubs? Does anyone know how to modify the check stub to eliminate this confusing presentation and to make the "Balance Due

I purchased a LOT of product and registered at as a single item at the LOT price for my invoicing. I did this both for my PO to my vendor and the invoice to my customer. I recieved credit from my vendor for some shortage, which I recorded via a vendor credit without any errors. My issue is creating the customer credit, as it wants my to pick a "product/service" catagory. If I do this by entering "1" for the quantity and a credit amount of say $400, QBO appears to add back the entire amount of the purchase back. The same thing occurs if I do a refund receipt.  If I just try to do a description wiht just the amount I get the " There is no income account associated with the item "Shipping". Is it marked for sale, and has an income account associated with it? " error which has nothing to do with what I am trying to do. Is there a way that I can do this without having to adjust the invoice to accomodate for this credit. Thank you 

I typically set up 6-month contracts with clients and like to have them on Autopay. Months 2-6 are usually the same amount, but the first month has an additional "Set up fee."  Is there a way to set up clients on Autopay with a single invoice and allow them to establish autopay when the monthly amounts are not the same as that first invoice? I usually send a separate invoice for the set up fee and another for the monthly recurring payment. Is that the best way to tackle is? I'm trying to avoid sending additional invoices if not necessary. Thanks.

Snap receipt function not working properly. I've tried re installing app, clearing cache' but still no good. Error message says " We cant process this transaction" " check the transaction to make sure everything is correct. If that doesn't work, try using Quickbooks on your computer" I've tried different receipts that have previously work to no avail. It seems to have coincided with a change QB has made to the camera app. RegardsPhillip Hamilton

With Bill Pay powered by BILL/Bill.com, we were able to have payments submitted automatically, after Quickbooks generated an recurring bill.  Where is this done in the new Bill pay system from Quickbooks?  

I have 2 businesses.  Customer sends in a check for $100 to pay his invoice to business A of $20 and business B of $80.  If I record it in business A, how do I take the remaining out of business A to receipt it into business B.

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We are using the Windows version of Desktop Enterprise Suite We need to print address labels for all of our payables each week as we are not using window envelopes anymore for security reasons. I would like to purchase a dedicated label printer to do this so that it only prints out individual labels needed.  Can anyone assist with this? Do you need to make a report? Can you print to single labels on a roll? 

Please help... Of Note: I am new to QBO as of a few months ago.We use Melio through our credit card to make ACH payments.  We have it set up to where Melio syncs all bills, payments, vendors, etc., with our QBO account.  For instance, when I pay a vendor, I manually enter a bill in Melio which then syncs and creates that bill in QBO under that specific vendor for which I created the bill.We have our credit card account synced with QBO under Bank Accounts.  My Questions: When I make an ACH payment in Melio, it syncs the bill I made to that vendor in QBO.  The bill amount is listed as a positive amount, which matches all the other transactions for that vendor which I have previously conducted via check or credit card.  However, when that ACH payment clears the credit card account and hits the credit card register in QBO, it of course matches to bill for the vendor I made in Melio.  The problem I am having is that once it matches, it doesn