Payments

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I have tried 4 times so far to use merchant service deposits, and each time I am getting unrecoverable error and quickbooks crashes.  this was working fine every day I had been using it until today - please give some suggestions how to fix this 

I need to pay a consultant who is based in Turkey. but has a USD account with a Turkish bank.  Bill.com assumes that I want to send in Turkish Lira, but I don't.  Is there a way of forcing the transfer in USD?

Why is paypall showing up on the checking registry for a different registry? 

Hello!  I have a paid invoice for a client. A refund check was sent to them, though not through QBO. It was a regular check. How do I match this line item from the bank with the paid invoice?  Thank you!

Hi. I just started using invoicing in QBO and I am unsure how to process incoming payments from my customers. I have QBO configured to receive automatic transaction downloads from my bank. Incoming customer payments arrive in my bank account in two forms, sometimes as unbatched transactions (single payment from a single customer) and other times as a batched transaction (multiple customer payments in a single deposit) from a third-party payment vendor. Where I am confused is whether I should 1) ‘receive’ the payment using the ‘receive payments’ feature; or 2) categorize the payments when they appear as a bank transaction. And if I only use the ‘receive payments’ method, what do I do about the open transaction in my bank transaction feed? Thanks in advance for your help.

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is there a way to send an invoice to a vendor

With quick book desktop:We just recently are using bill pay in quickbooks desktop. In the past we have just manually written each check. When I enter invoices into "enter bills" I do the account, and in the memo I include invoice number and Which job it belongs to. But when we go to "pay bills" and select bills to pay and then print them, the invoice number doesn't show on the check stub. Is there a way to change this? I tried editing a template for bill payment but there is no option to add memo or anything. We want the check stub to show all of the info we enter for the bill so the person receiving the check can reference which invoices we are paying. 

I sent an invoice to a customer and he paid on Sunday 10/2. Quickbooks held the deposit for review and asked me a series of questions which I answered on 10/3 at 3pm. Today is 10/6 and Quickbooks still has $6,500 on hold! I need these funds to be released asap or it will severely hurt my business. I’m already dealing with a flooded home from IAN; I didn’t expect this after receiving many payments with no issues. I’m a paid customer for almost a year now why is Quickbooks taking so long to resolve this issue when there are no charge backs on my account etc.   

Hi all, using QB online. I am using Pandadoc to create proposals and send out estimates since QB online removed that feature.  When my customer e-signs the Pandadoc proposal and makes payment via the QB payments gateway (partnered with Pandadoc) how do I create an invoice then with the deposit?  When I go to create the invoice it double posts the deposit amount, once when I save the invoice and then once when I go to my bank deposits. Is there a way to link the QB payment to this invoice ? 

Is there a way to enter a Credit card receipt and have it automatically match WITHOUT knowing which credit card account it is on.   IE is there a place or way to enter the receipt and have it automatically match to the correct credit card account. This is getting confusing for us, because some vendors will be under many different credit card accounts. Thanks in advance.

There were $2,200 in returns, but Square combined it with sales that day and the next, then the ended up with pulling $966.96 from my bank account.  Plus the $2,200 was paid in August so I already paid sales tax on it. How do I enter this total to make my taxes to equal out and have the credit to the invoice and refund to the bank? Thank you for any help.  

I have a customer and then a subcustomer.  I created an invoice under the subcustomer and then when the customer paid the payment was accidentally applied to the customer instead of the subcustomer.  The invoice shows as paid; however, in the total column of the subcustomer it still shows the balance there for that invoice.  How do I get this balance out of that total column?  The other factor that may hamper this is that the invoice was from about two years ago...Any assistance would be appreciated! Thank you!

Hello all, I contacted Quickbooks support via phone & chat but could not gather a clear answer. My first few "deposits" (ACH pulls) each have a deposit expected date 5 days from when the transaction was initiated. On the phone a representative told me that though my account has been cleared for next day ACH deposits, I could expect deposit times of five days due to the size of the transactions, ($10,000-$15,000) When the transaction is first processed, an expected deposit date of around 5 days later is given to me. It also says, "you were paid! your money is on its way". My question is: What does this mean? Has the transaction/pull been sent to the customers bank? Have they began reviewing it? Has the customer's bank placed a hold on this amount of money? Does the customer see a Pending transaction at this point? If not, then at what time after initiating the transaction, and before the money is deposited to my account, does the customer's bank receive the pull, place a h

How do I apply a vendor credit to an open bill?

The QB website does not make it clear if pricing (e.g. 1% for ACH) is to make or receive payments. Does anyone know?

We used to have a merchant services account that accepted credit payments when we got duped into going to quickbooks online.  When we finally went back to desktop, our merchant account was closed and didn't realize that it happened.  Since Nov 2021, we have tried to open a new account since we were told that they could not reopen the old account.  We were denied but when you call support to find out why...the experts cannot tell you why...but they will walk you through the website and have you reapply.  When I've explained that we have already gone through the process, the current expert tells me that I have to reapply and I just need to be patient.  After being walked through the process at least 10 times through the past 9 months, I can't help but laugh that I am now told that I am being denied because I have applied too many times.  Yesterday, I was even told to list another one of my employees as the owner of my company.  I did that and after subm

Please help- My client took a large distribution to pay her business taxes and I'm not sure if it should be set up as a draw or distribution. She does not want it to be paid back. She initiated this through a wire transfer directly to her personal account. How do i set this up in the chart of accounts? Thank you in advance for your help and instructions. 

Does anyone know if it's possible to add an expense to an invoice? We are using a factoring company to process some of our invoices so that we get paid quicker. The factoring company keeps 2.75% of the invoice total plus a $10 ACH fee. I'm hoping there is a way to add it so that the incoming payment amounts will match up. The only way I can find around it is to put it in the discount field but I don't want to do that as it's technically a business expense? Does anyone have any ideas? Thanks in advance!

I have accidentally created two separate invoices and received payment on both. (should have been only one) Realized my mistake when doing a reconcile.  How do I delete the payment and the invoice that are "duplicates" so to speak?

I keep getting a monthly fee for customers to pay me online thru QuickBooks, I have never used this but when I contacted QuickBooks to cancel this part of my plan, the person who was trying to help me from his home obviously did not know what to do and after about 45 min of him putting me on hold to talk to someone He ended up hanging up on me. SO RUDE

Checking against my credit card and bank statements, all items do not upload to QBs. How do I get the rest?

I work at a company that has 50/50 owners and they own their own separate businesses. They make items for us that we sell on our website. They send us items on consignment so we don't pay for them until they actually sell. We have all of their invoices entered into QuickBooks though and so the P&L obviously looks insanely off. Prior years we apparently didn't enter the invoices until we were going to pay. The previous GM wanted to better keep track of payables to he entered them this year. Is there a way for me to separate these invoices from the other payables to that the P&L doesn't look wildly off with stuff we haven't paid and don't have to pay yet?

Does anyone else have a PNC Heloc that they have linked to QBO? the bank sends the payments to QBO as a debit.  So my credit entry is suppose to be interest expense or accounts payable but if I record that as a credit it will reduce the expense and I need it to increase the expense. so i guess the solution you will give me is to import the transactions in manually and bring them in as credits, then what do i do with all this year when it has already been imported as positives? i've been categorzing as interest expense and just realized that my interest expense is going down not up! PNC has really messed this up.  stupid bank.