Banking

all of my accounts have disappeared? nothing is on my accounts, informations from the past 3 years has gone.

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Good morning, I am having difficulties getting my Quickbooks balance and Bank balance to match. Could I please have some help as I have gone through tutorials and webinars but still no joy!

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We regularly import customers from our document management system. This works very well, most of the time. A range of Customers is exported according to when they were created. Sometimes this will mean that the same Customer will be in more than one export.If you try to import a customer that already exists in Quickbooks, Quickbooks will correctly recognise this and prevent you from importing a duplicate. This generally works perfectly. However, we are finding that sometimes QB will create duplicate customers and we can find no rhyme nor reason for this happening. When we compare what we are importing into Quickbooks with what is already there, they are identical.We would be grateful if anyone can suggest what might be happening and how we can guard against it.

Our church loan matured and we refinanced How do I record closing the old loan and creating the new one ? We are use the same banker the old and new loans

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I’ve been trying to reconcile my accounts and the feature won’t start! I’ve connected my bank successfully and downloaded statements. I enter the ending balance no problem but when I enter the ending date, the box is highlighted red with an exclamation mark. No matter what I do QuickBooks won’t let me go any further. I have gone through the permission to share statements process successfully. Everything else in QuickBooks works fine with seeing my transactions updated regularly from my bank, invoices etc but the reconcile seems stuck somehow?any help would be greatly appreciated. 

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Do i use the same journal number for all the lines or do i just put it on the top line of the journal

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Several users had the issue in 2023 but Co-op resolved the problem. I've been struggling on and off for a few weeks. It randomly works once in a day, then stops. At the suggestion of The Co-op I removed the consent in the Co-op portal and reconnected, but it didn't work. The latest from the Digital Team is:“The expiry date for a consent is no longer being sent by our TPP provider (Token.IO)  - but we are still trying to display it (it defaults to a UNIX default timestamp of 01/01/1970, when it gets no value provided) I think CapG, do have a fix ready I believe to stop showing this expiry date completely – this would not affect functionality of QB I have again, synced our production test accounts today, with no errors at all in Quickbooks.  So it might be worth asking the customer to try deleting the existing consent, and re-adding their accounts in quickbooks, and then raising a ticket with quickbooks if the problem continues, so quickbooks can then open a

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I have a 305 error linked to my bank account - I have no new transactions since 19th Jan. Both my bank accounts are correctly linked to quickbooks and still shows no new transactions. What's the problem? Many thanks

German and Italian CSV Banks do not work even if edited as per guideline

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I need to see which invoices have been paid by cash

GoCardless has deposited a payment into the bank and automatically matched the invoices however it needs to be match in the bank. Where do I put it so not to duplicates the payment. Just cant think where to put it. 

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My companies bank is Santander  https://business.santander.co.uk/ and it was linked until Aug 23 when there was a QB message saying that we had to unlink the bank and then relink. We unlinked it, but then had some internet problems. We are trying to relink it, but it doesn't appear to find Santander Business banking UK. Can anyone advise please

Our clients bank connection with Handelsbanken has expired and needs reconnecting, they tried to connect it on Thursday and Friday last week and it would not work with a message stating that something unexprected has happened and we should try again in a few hours.They have just tried to do it with us at our offices and it failed again. I will post a screen shot of the error message.Is this a known issue? Is there anything else we can do to try to resolve this?Thank you in advance.

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I have 100s of stock items across multiple locations. I can see how to import them from an excel spreadsheet, but it doesn't seem to have a location field. I really do not want to edit each item to add the location. Any clues?