Banking
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In my bank register, I 'unmatched" a received payment transaction. The transaction is older than 180 days. QBO will NOT re-match the transaction. Now the transaction shows up as needing to be "reviewed" and I have the option to "add" the transaction. I know the transaction is entered and exists in my QBO entries so I can't add it. I have searched the community for solutions and none of them have worked. It appears I may have to use the "exclude" function to keep the transaction from showing up as an unmatched transaction. It was mentioned to use the exclude option with caution so I am nervous about going that route. I would prefer to have the ability to manually "match" the transaction just the same as you can manually 'reconcile' a transaction. How do I "re-match" the transaction so it doesn't show up as having to be reviewed? Hope this made sense.
When my funds will be available in my bank account?
I have a $2000 transfer or move of money from a QB Online managed checking accounts to savings account. However, I also want to show in the checking account what expense account (i.e. designated giving for mission project abc) this money came out of and I also want to show in the savings account what income account I want the transfer to show against. Can anyone help with this? I cannot select those accounts on the transfer entry. It only allows to me to select the bank account (checking or savings).
This happens when I try to process a customer's card. I have tried multiple times.
I had a few thousand dollars in a quickbooks account, and they gave it to the state without me knowing. How do I get it back?
Importing vendor data from a QB-exported spreadsheet from years ago...but it all matches up after some massaging of column names, etc. but will not import. I've reduced the number to 10 lines and still the same.
Has anyone had issue with receipt match giving error message "Something's not quite right" "An error occurred while processing your request. Please try again later. If you repeatedly see this error, then please try creating the expense/bill from Expenses page.
Hi, for QBD I am trying to see what transactions make up my undeposited funds account as of a certain date. I can see all of the transactions moving through it but I'm trying to get just a list of the payments that were still there on that date that made up the balance. Essentially, I'm looking for a list similar to the one when you go to select the payments to deposit. Thanks!
Every time I open the bank transactions page I have to page through 8 years of bank transactions until I reach the date I require, which is usually the current month. All the old transactions are what Quickbooks online downloaded from my desktop app when I switched to Online.Thanks or your help.
When I reconciled my bank account on 9/30/24 the reports shows an ending statement balance of $ "x" and everything matched, etc. When I go to reconcile for the next month, QB Online shows my opening balance of "Y" which is less than the prior months closing balance. What would cause an erroneous opening balance?
Does anyone know how to get in touch with Risk Management!?!? I upgraded to Quickbooks payroll in order to be able to use their direct deposit feature. I have tried setting up my bank account (and successfully signed in via my bank etc) and at the end of it, the account was placed on hold (this was the beginning of January). A month ago, after multiple calls and escalations I got a gem of a support person (I think you have to call 10+ times in order to get someone that is actually willing to help) and they were able to communicate with the "back office team" in order to get the hold lifted. I then tried to set up the bank account again and it would not go through (but now the system doesn't even say there's a hold on my end). I called again and supposedly there is still a hold on the account, I just can't see it. I have filed 6 cases on this in total, some of which were closed without any communication back to me and two or three cases currently escalated to
Since 2022 to the current 2024 version, after downloading from a bank or credit card, when you go to enter a Payee, as you enter the first few letters, QB (pulls from the chart of accounts or the customer list) and inserts a GL Account or customer name instead of a Vendor Name. For example, if I was wanting to enter "Starbucks" as soon as the "S" is entered, an account that starts with "S" such as "SBA Loan" will completely autofill the line making it impossible to quickly code items. I've tried to find work arounds by copying and pasting because the few posts here that have addressed this do not resolve the issue, One person said to go into the library and look for a certain type of file.....I had none of the files that they said caused the problem. The QB people that respond basically re-explain how to import a QBO file. As soon as I updated my 2021 file to 2024, the problem started....I have clients that have had the issue since 2022 was released. This really needs to be addressed w
My connect to PayPal has not been working properly. Payments received are not matching with the invoices that I have. After deleting it and re-installing it, the app finally found one invoice to match, but there's an invoice for every transaction. There's also no way to make it match up.
Hi all So for setting up bank feeds and etc, I know how to do. Question is how do I start reconciliating all of it. I can link Bank and Credit card.Bank is easy, I can link with credit card. I have a third party app which imports sales for me. Some transactions are self explanatory, but at times if there's a discount and it's posted a later date, how can I clear it? Sometimes even if I do it shows negative on my customers even thought it's cleared. Credit Card, how would I record this? Is it the same bank, but instead of a asset it will be liability. Some credit card payments for example shipping can be billed monthly. Some expenses in there are not tied to the business, so how can I clear it even if there's a partial amount?
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I regularly use the bounced check feature using the desktop version (2019). A customer bounced a check to us. I used the feature and recorded the appropriate fees and whatnot. I then re-deposited the check and added NSF to the check number to differentiate between the two payments. It was then returned for a second time...I tried to record the 2nd bounced check but the feature is not working. It's gray and not an option to choose ... I've had this happen before and assumed the payment had not cleared the undeposited funds account via the 'make deposits' screen but it had. I have also used the 'rebuild data' feature under utilities but it did not fix the issue. Thoughts?
I follow the instructions but there is no tab that says “add transaction”
mobile check deposit has not worked for over three months and checks are pulling up that can only be deposited into my quick checking as we endorsed them with my account number on back
Bills are entered into QuickBooks Online when received and a check is written to the vendor. Once the check clears the bank I have the option to match the bill to said check, but it does not show up in the profit and loss report under the correct expense account when I click match. It instead post to account payable. How can I get this to match the bill but also correctly post to the expense account. Thanks.
One of my savings accounts is pulling transactions from my checking account and not being recorded on my checking account. Does anyone know how to fix this?
The PayPal sync stopped working completely. Support had me try the PayPal app but that was super glitchy and awful. The next step they had me do was to completely remove the PayPal link from the Bank Transactions page and start a new link. This has caused lots of issues. First, many of the payee and category fields are wrong. Second, anytime I try to edit individual fields it applies it to other entries. Now, any new updates that come in cause the payee and category field to be the same as the previous entry. My other banking feeds are working very well.I spent 4 ½ hrs. with support on the phone and still no resolution so I thought I would try the online community. Thanks in advance.
Hello, I am trying to run a Vendor detail report including bill pay ACH details. Currently, I do not see an option to add bill pay ach details to customized report.
Hi Everyone. I have the following issue:I have 2 sales receipts that need to be matched on the bank transactions. I have 2 bank transactions that fit those 2 sales receipts. However, when I click on the first bank transaction, it does not show me the sales receipt to match. When I click on the second bank transactions, it shows me both sales receipts. An hour with the live book keeping did not help, the transfer to the technical hotline ended up being hold on line for 50 minutes. Anyone any idea what the problem is? bestOzan
My transaction history jumps from August 2023 to November 2023. Is there a way to restore the transactions in between?
