Employees & Payroll
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It has been over two weeks as they say the back end is working on it. I can't seem to get any help on chat or phone. What are my options?
After Sage migration I had 3 company paid tax accounts; merged 2 into the QBO default "Tax" account. Added a number & changed name to "Company-paid taxes." When I go to payroll mapping section, I still see "Taxes" but when I click into it, it allows me to choose "7040 Company-paid taxes." Which then disappears after I save and go to the higher level page. I've tried closing QBO and going back in, doesn't help. When payroll is run, a new "Taxes" account is created and that's where taxes go.
I'm not a corporation, I'm just me, I've sent them several ID's and letter explaining, but I keep getting a "do-not-respond" email.
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I started using Quickbooks with payroll on April 1 this year. I didn't enter any of the historical payroll info from Jan 1 to Mar 31/2024. Paycheques were generated from April 1 onwards to October now so the employees' year to date figures were not correct. My question is: can I now go back to enter the first quarter's year to date payroll numbers? If yes, would it mess up with the year to date numbers that are in the system right now? Thank you!
