Other Questions

Why the account balances shifted to on line do not match with the system

Is there a way to email invoices to customers with a link for online payments (interac or credit card)? Will this be possible in the near future in the Canadian versions?

I have received a lovely email from Intuit QB advising we are in compliance with the FINTRAC requirements to proceed with QB Payments and Payroll.  Only problem is we have ten entities (companies) under the email address within our practice that received the email.  Anyone know how I figure out which company / entity in our practice that they are referring to as we submitted info on more than one company.  Help!

Hi,What is a proper category for GST return from government? I tried to open Sales Taxes, but it shows 2025 year, but I'm categorizing transactions for 2024.Thank you

We received an INCOME tax refund (no sales tax) from CRA in 2024 for overpaid taxes due to losses in 2023.Tax refunds are not taxable "income" (if you can really call it income).Is there are a way to create a "non-taxable" income account?If so, will it impact the Retained Earnings?thank you

Hey Intuit, thanks for the latest update to desktop 2024. All my customized reports are messed up now and your rebuild doesn't work. So much fun when doing year ends.

I have 6 to 7 recurring transactions in QBO.  In QB Desktop those transactions automatically populated on the date.  I had 1 yesterday that did not populate.  Is there something that I need to do to make these automatic?  Seems odd that if the date matches they would not automatically go.

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Hello, we are using quickbooks online for our church and I'm trying to prepare for issuing our annual tax receipts.  I can't seem to find a template that will work for this and thinking surely somebody has created something that will work for this.  Thanks for any advice on making this simple!

Note that I have two factor authentication turned off. Since sometime yesterday, I'm having to get a code texted to my phone every single time I login during the day. Since I am not working in QB continuously all day long, I wind up having to log back in at least every 30 to 60 minutes because of the short time out on the website. So now I'm having to mess around with TFA over and over all day! This is incredibly annoying; how do I make it stop?

I am trying to submit the T4 through RAC and its accepts the file, but when I hit the "SUBMIT RETURN" nothing happens-its like a quick glimpse of something is shown and then disappears and no confirmation of receipt.  

Does anyone have this download available? I have talked with Intuit and they only provide the US version older than 2016. My link to download from the receipt no longer works and Intuit's final response was "buy a newer one".  Intuit even asked their development team for an archived installer, to which they responded "we don't keep any archives." So I am led to believe that they develop this product which was only 3 years old when I started to try to get an installer (in 2018), and they have no ability to provide me with a download. Now I am reaching out to the community for anyone who has the installer of Quickbooks Pro 2015 Desktop (Canadian edition). I have a license and everything.

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I have reinstall quickbooks 2023 and when it ask me to activate, quicbooks registration don't work, I have a white page.

Hello,We have a few old customers in our list who we know we won't ever work with again. When I click on the dropdown and "Make Inactive" button, I get a message saying;"If <client> has sub-customers, making this customer inactive also makes all its sub-customers inactive.If this customer has active projects, it will not be made inactive.Is this OK?" This customer has no active projects; it has two completed projects, and one cancelled project.Somehow the solution proposed to me was to move all of the transactions from all of the projects to a different project, then I can deactivate the customer once it has no transactions. This makes no sense to me. Is there a way to simply deactivate a customer that we have finished working with, without having to manually delete or move every transaction associated with them?

hello!  does anyone know if there is a way to set the estimate status to ACCEPTED permanently so we dont have to change it every time?

Please let me know how to run a PIER summary? I've read a lot of reviews for QBO stating deductions were incorrect ; and we like to ensure that we don't have to send out any adjusted T4's , or have any remittances owing. This is a basic payroll function  -  and if this product is not capable of running this check, please advise how (other than Feedback) we raise this to a programmer? 

Hello I'm having issues with the integration of QBO and my BMO credit card. QB is not importing all of the transactions from the bank and I usually end up having to import the transaction manually. To this point I have gone through the troubleshooting that I found in the community.Refreshed the feedChecked Catagorized, Uncatagorized and Excluded for the transactionChecked everything on the banks end  There is no consistency in the types, amounts, or dates of the transactions that are missing. Is this a known issue when using BMO CC and QBO?

When I generate the T4 Summary the Employment Income total does not match to the totals in Box 14 on the T4s. No matter what reports I pull up I can not figure out the total on the T4 Summary. I wish you could click on the amount and pull up the data behind it. Has anyone else come across this issue? Thank you....

When updating the bank feed, I notice there are two transactions that are missing. They are shown as clearing the bank on the bank's website. However, they do not appear on the bank feed, no matter how many times I update the bank feed. I also cannot upload the transactions manually, as the TXT files do not meet the mapping requirements for QuickBooks Online. What is the best solution?

Can I create a column for the currency under project? It did show the currency on the website, but when I export to excel, it only show the amount.

HiI am looking for a way to batch enter e-transfer donations.We get about 50+ donations via etransfer per week and it's a long process to enter each sales receipt with details and then deposit each one (we use undeposited funds).  I looked at batch entries and the only option seems to be 'deposit' and it doesn't seem to really work the way it needs to.  I tried a couple of etransfers and 1) it doesn't let me put it into undeposited funds 2) when I look back through sales receipts/donations under etransfer I don't see those transactions so it seems to skip a step? Although "E-Transfer" is technically a 'customer', this payment is not for an invoice. I would love to save a ton of time and find a way to bulk enter these.

I need to apply a discount to an invoice I’m the QuickBooks Self Employed app. I cannot find anywhere to add it, please help!!

I want to do a simple currency format of the data in the raw QBO spreadsheet sync report.  It works for the first 55 rows but not the rows thereafter.QB Help said that is an Excel issue, not a QBO spreadsheet sync issue.Has anyone else encountered this issue?

I have my license and product print out here. How do I do this and where is the link to dwnload this version Canada