Other Questions

 Bought a new computer and wanted to install another desktop version. My old machine is running desktop pro 2013. If I purchase the new 2020 desktop version, will I be able to import my 2013 data into it? Secondly, will quickbooks still register it since they want you to use their online versions which I find very expensive?

Original commenter did not share additional details

Original commenter did not share additional details

When I email invoices to customers, they're being sent the email twice. Why is this happening? I've cleared all history, cache and cookies however it's still happening. Invoices are CC'ed to myself and the owner for tracking purposes and nothing has changed with any email addresses or how they're sent. Thank you.

Original commenter did not share additional details

I would love to participate or start a lawsuit against this company! They sell their product and never deliver what they say they do.  They need to stick to what they know or pay for the late deposits from their merchant accounts.  They hide behind terms and conditions that literally say we can hold onto funds as long as we want because they claim it is out of their control.  This is not acceptable. I wish they had real competition out there I would be transferring my 20+ clients out of QBO ASAP! If anyone is interested in getting developers together to create our own bookkeeping software let me know I would be on board for that as well! 

Original commenter did not share additional details

We have an active subsctription to QuickBooks Online Plus. When using the iPhone app to view our information, some transactions (mostly invoices) will not be there and I can't figure out why. If I pull up a customer profile in a web browser, I can view all of that customer's transaction history, including all invoices. If I pull up a customer profile in the iPhone app, it will display some of the transactions, but will not display most of the invoice history. Additionally, sometimes when I search for customers in the app, they do not show up at all despite being active and searchable in a web browser. Is the QBs iPhone app supposed to be limited in the information it displays relative to a web browser, or is there possibly something wrong here? 

Original commenter did not share additional details

Can journal entries be made in Quickbooks Ledger? This is a new product. Is there a list of the functions of what this product offers anywhere? I can't find much information about this product. 

People are responding to quotes but the email comes back unable to deliver Error, unable to deliver, address not found

It's been 3 weeks since our price rules stopped working. We use QBO and we were told that it would be fixed soon.  Last week I was absolutely ASSURED that the problem would be fixed on Friday.  Friday comes and I get an email saying that the next update will be "next Friday". Problem not fixed.Today I open a chat with someone who just says they're working on it then exits the chat (see attached file which doesn't show him/her leaving but he/she did).This is infuriating! Fix your product intuit! This is entirely your own doing! It used to work fine.  If you're not going to fix it just say so. Don't string me along for 3+ weeks making me wait. This is massively unprofessional! 

You have either selected a tax liability account on a transaction where it's not allowed, or haven't specified a tax rate along with it.

Prior to June, once a scanned document had been attached to a cheque etc, the ATTACH icon had an indicator of presence. Will this feature becoming back? 

I have been using Quickbooks since the 1990's and I really want to continue with it. I once had a small business and that is what got me started.However, now I use QBDT 2021 for my church, another church group, and 2 fraternal groups. In all the situations, the cost of a subscription is the issue. Is there any way to be able to access all four company files from one platform, like I can from my desktop program?I'd appreciate any ideas or suggestions.

Using QB Desktop Premier 2014 (Yea, it's old but it does what we need it to and doesn't involve an on-going cost!), we've updated our address in the Company Info tab to reflect a recent move. Our invoices are still showing our old city in the "FOB" field. All other fields updated fine after updating the Company Info. We can't seem to find a place to change the FOB. I'm hoping there's a place hiding to enter it, and not an error with the file. Has anyone seen this before and found a solution? We asked the QB Assistant and they just tried to sell us a subscription based version and categorically would not offer any tips or help with our request. I understand they can't justify supporting the old software but was hoping a quick tip would do it and help out a long time customer who has purchased multiple versions.

I recently reconciled one of our banks which included a Journal Entry for bank charges.After the reconciliation was closed, I accidentally deleted the journal entry, so now my bank rec is out of balance.How can I correct this - can i reinstate the JE somehow?Thank you.

Original commenter did not share additional details

I am having trouble locating Form T 5018 in the online version. Could you please assist me in finding it?

Original commenter did not share additional details

How do I STOP having to push print for an invoice 4 times for QB to ACTUALLY print my invoice. (PUSH print at bottom, print on preview, print on bar and print from printer)  A LITTLE EXCESSIVE AND A WASTE OF TIME Any indeas would be appreciated

I am having issues with the payroll in my Desktop Pro where the "Adv Pay Bal" does not match the advances for one employee.  There was obviously a program error when one of the paycheques was issued and I can't figure out how to correct it.  I tried to do a rebuild and a verify and I also downloaded and ran the file doctor but there are no errors in the program. It continues to show an incorrect "Adv Pay Bal" for one of my employees.  How to I set it back to zero?  I have uploaded a screenshot

An advance payment was made by credit card as a rental deposit on a venue for an upcoming event we are hosting. What is the best way to show that in QB's.  The deposit will be deducted from our final bill after the event. The final bill will be paid with a cheque. 

I keep getting this message You don't have permission to access "http://accounts.intuit.com/app/sign-in?" on this server.Reference #18.8d7f3a17.1722784735.6c4515ffhttps://errors.edgesuite.net/18.8d7f3a17.1722784735.6c4515ff

Original commenter did not share additional details