Other Questions

I'm stuck in a loop, my payment is stalled out. It says "Click the due date to upload the requested info. We’ll review it and get back to you within 2 business days."I did not get this email. Honestly I wish I listened to the reviews, this is exactly what they said would happen, this experience trying to get help from quickbooks is insanity. If anybody is reading this you are not doing a good job, I am cancelling this piece of sh!t once I get this sorted out. For the love of god, what the phuck am I supposed to do???

How come QBO does not allow to move around the order of columns in Transaction List for both Customers and Suppliers sections? This is available in QB desktop and I think this used to be available in QBO back in 2014-2018 (but I might be mistaken). See attached images of the columns I am referring to. 

I have a customer that I am invoicing for new parts.However, I am purchasing some used parts from the customer, that will reduce their overall invoice.For example, new part that the customer is purchasing is $3,000 and the old part that I am purchasing back from the from the customer is $1,000. Would you generate the invoice with the parts of $3,000 on the first line and then credit $1,000 on the second line, resulting in an invoice of $2,000 to the customer.  Or does this need to be reporting differently to account for the purchase of the old part from the customer?

QuickBooks has been withholding money from me, due to a payment I owe them. I have been trying to pay QuickBooks for a week, they will not connect me with the proper department.  They have sent an email with a phone number, saying I can pay that way, but when I phone the number I am sent to customer service and they won't take my payment. I am thinking of taking legal action soon, unless someone can help me with this situation.

Hello, I am looking for an option in QBO Payroll that when an employee clocks out for break, the system will automatically calculate whether the break is paid or unpaid based on time.  I made the rules, but this gives the employee two break punch options: Paid/Unpaid.  I want to be able to just have my employees clock out, and if they exceed the 15 minutes, then their break is no longer paid. Is this an option or will I have to manually adjust every day? Thank you, Shandelle - Double R Performance

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Hi I have a user set up as accounts receivable manager only - no other access.   I have changed the customer template and estimate template to look much better however she can't change her invoices or estimates under her log in.    Is there something I am missing?Thanks

Quickbooks Online is saying "Something went wrong" when I try to login. What's going on? I need to login for work! Urgent!

On the profit and loss report the Payroll Expense shows the office administrator's Gross Payroll along with the deductions but also is showing CPP and EI deductions for direct labor employees.   Is this correct?  The payroll liabilities report (PD7A) is always correct in showing amount to pay and what amounts were deducted for employee and company. The amounts showing on the Payroll Expense Report are for CPP and Vacation Pay accrued but do not show the EI deductions.   This is so confusing.   Help on this would be appreciated!!

There is a customer account with a credit balance. An invoice was entered and the payment was applied. When the accounts receivable customer detail report is printed the invoice does not appear. The credit appears as available. How can this be fixed?

 Please Help! I posted a final payment made at year end 2023 for GST/HST to "installments" which is incorrect because it is now being deducted as an Installment made for this fiscal year in the GST Payable Register.  It was not an installment but rather a reassessed final balance owed.   So now the Quarterly Sales Tax report is incorrect as well. I used the GST installments because I do not have a GST expense account to show final (not installments) payments made.  How can I reverse this already cleared cheque and post it somehow correctly?  Thank you for your help in correcting this.

When paying bills, I pay in three ways...check, credit card, and online bill payment.  I have created a custom field for my vendors where I have entered which method of payment they prefer.  I would like to be able to add this custom field to the columns shown on the Pay Bills screen.  I would also like to be able to sort by this custom field.  That way I can easily sort my vendors according to payment method and pay bills in batches.  Does anyone know if this is possible?  

I am looking for a way to upload vendor payment files to QB desktop pro. I see this might be a possibility with QB enterprise or through third party software.  Does anyone have experience with this?

Is anyone else having to verify their account connections everyday; it is is incredibly frustrating! All of my transactions are duplicating and I can only review them on the mobile app, not on the desktop browser. It is making the software borderline unusable. I am looking into alternatives.

I am trying to find out about more of the qbol capabilities. I start a chat, the person *might* greet me, and after I crtl+v my answer (because typing it out took too long the first time) the person leaves the chat.

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I'm using Quickbooks Online and Projects for Job Costing for my excavation business. How can I set up accounting and reporting for equipment costs that are not directly part of the Projects?For example, I have two excavators that I typically bill at $150/hr and $200/hr. That's what shows up on the estimate and invoice, but for my accounting purpose I want to track the actual hourly costs of operating those machines, which might include:Operator cost: $50/hrFuel Costs: $10/hr and $15/hrTotal machine ownership costs including maintenance & repairs: $25/hr and $70/hrBusiness overhead costs: $45/hrand Profit/Loss from each machine per hour/job: $20/hr Is there a best way to set up accounts for job costing these machines that can show me the difference between what I estimated/invoiced for against the actual cost of operating the machines? I'd like to be able to compare the estimate/invoice against actual hours on each job.  

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I have used this exact process for months now and this is the first time the transactions disappeared. I checked all formats and they are correct

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i have tried going to my banks to download QuickBooks documents to upload, but those also have issues, either not going back far enough or pulling in random date ranges.

Hello, I created a QuickBooks accountant copy .QBX.  The accountant needs the password, but I wasn't prompted to create a password when i exported it.  I had them try our existing password for our current file, but that didn't work either.  any ideas how to get this file open?  Thx

I started a new Quickbooks account and I want to import the history of my old account into my new one. This includes past sales and expenses as well.