Other Questions

Hi Experts,We use OAuth2 connection in our code and one of our customer create 5 invoices in a batch request. Recently they always encounter errors like:1. Intuit.Ipp.Exception.IdsException: There was an error while communicating with the Ids Server. ---> Intuit.Ipp.Exception.CommunicationException: The Response Stream was null or empty.   --- End of inner exception stack trace ---   at Intuit.Ipp.Core.CoreHelper.CheckNullResponseAndThrowException(String response)   at Intuit.Ipp.DataService.Batch.Execute()   at Tc.Int.Platform.BSPQuickbooksOnline.BSPQuickbooksOnline.ExportTransactions(XmlNode xmlRequest)2. Intuit.Ipp.Exception.ValidationException: Validation Exception was thrown.Details:Business Validation Error: The action could not be completed because another user was creating, editing or deleting a transaction with inventory products at exactly the same time. Please try again in 30 min. If the issue persists, please co

I have a program that migrates some data from other system into my QuickBooks Desktop. Every time the program runs and the quickbooks launches a new tab site opens in the browser, slowly eating away RAM of the server. I want to stop this behavior. Please help..

Version: Quickbooks Enterprise Desktop for ManufacturingI am starting to get very frustrated. I can find a ton of videos by Hector Garcia explaining how to set up inventory items and assemblies, but I CANNOT FIND ANY INFORMATION ABOUT HOW TO USE QUICKBOOKS ONCE IT IS SET UP.What is the workflow?What do we do if we pre-pay for inventory with a credit card?What if the customer pays in advance for their order?If I want to use EIR, how does this impact inventory counts?How do people scan in items to up-count inventory once it's received?What is an inventory part is damaged and the shop has to pull another one? How do they do that? How do they mark the damaged part? What is the workflow for getting an order, ordering the parts we don't have in stock, building the finished goods, and sending them to the customer? What do we click and in which order?   

I am thinking of switching from Quickbooks Desktop for Mac to Quickbooks Online but I wanted to make sure I could still do the same reports and entries.  I always need to do a custom summary report, general ledger report and a profit and loss report.  Are they all on the quickbooks online?

Is there a portal option that would allow a customer to login and update their credit card in our system, QuickBooks Online?

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Anyone else have issues with this? When I first starting using QuickBooks 3 years ago the text selection/edit was just like any other text editing app like word or any text entry box on any web site on the internet. However, at some point through gazillion changes and, uhhmm, "improvements" the text boxes no longer behave line any normal text entry. Normally when you place your mouse pointer on text and click it places the curser wherever you clicked. Like in the middle of a word and you can start typing right there to add a letter or delete. Or you could select a word or section  and it will highlight that portion. But QuickBooks, at least on my end, no longer works like that. When you click text on a line item description, to drop your curser into text or highlight a section it acts like its going to do that, but then, it automatically selects all the text in the box. So if you were going to add a letter to a word or delete just a sentence it deletes your entire descri

My keyboard responds, but my enter key acts like a tab key in QuickBooks only. Every other program I have treats the enter key as it should. In QuickBooks, the enter key tabs from one category to the next, never letting me enter a description in the field. This is new. Has never done this before. So I went through and made sure all my updates were current, rebooted my computer, and uninstalled/reinstalled my keyboard. Still not working. It's got a be a simple fix, but I can't figure it out. Any help is greatly appreciated! 

Does anyone know where the Hourly Rate Calculator went in the projects tab? Here are links to show videos and blogs, from QB, of the calculator in action. If you fast forward the video to minute 1:00 you will see this feature being used. It pulls the employee hourly rate + insurance + workmen's comp, etc. for the true cost per hour. No one from QB customer service seems to know what I am talking about. It isn't in their test account. Again, I have several videos and intuit blogs that show and tell how to use this feature. Please see below.  How to add labor costs to a project in QuickBooks Online - YouTube Solved: Tracking labor costs (intuit.com) I have employee cost rates listed, but one of my employee's cost rate is not appearing on all of her time entries on the project report. How can this be fixed? (intuit.com)  

I have 2 estimates that a customer combined on 1 PO.  1) Can I add multiple estimates to one Sales Order or 2) can I merge the 2 estimates into 1 estimate and then create a sales order?

We currently have a company that uses a different accounting/inventory computer system, and we're thinking of moving it into Quickbooks Premier Plus Manufacturing and Wholesale Edition 2023. We will need to upload files into Quickbooks in order to set up the general ledger, the customers, the vendors, part numbers, inventory, costs, prices, discounts, etc. To do that, we need the template to put the information in so we can upload it. Where can I find the template?

Why do invoices have the SKU field but packing slips do not? Why do you assume that our customers need to see the SKU on the invoice but our warehouse workers do not need to see it on the packing slips? I don't know if the you guys at QBO understand the importance of SKUs so let me explain why it is a problem that the packing slips don't include the SKUs. Warehouses store physical goods in various ways. In our warehouse, the goods are stored in bins, on shelves, hanging on hooks, stacked in a corner, etc. Each bin/shelf/hook/stack is labeled. Even most of the parts have labels on them. What do we put on the labels? Well the goal of the label is to allow our people to quickly find the part they are looking for. The label should contain text that is easy to read at a moderate distance and hard to confuse with any other text. Based on those requirements, it should be something short and clear. So instead of printing "hex head cap screw, zinc plated, 1/4-20 x 0.75" on t

I'd like to print out some mailing labels of clients for a mailing and I don't see any options for choosing which Avery labels I want to print to? It does it without any question at 20 up, but my labels are 30-up? Mac 10.14.6Quickbooks 19.0.3 R4   

Unexpected Tax Line found. Unable to save transaction. MY CILENT CANNOT INVOICE DUE TO THIS ERROR. HE ALSO CANNOT ISSUE CREDIT MEMOS.  This error has been around since 6/4/24. There was a workaround - opening incognito browser and doing it from there. I have had two calls to qbo help - Friday and yesterday - Monday July 15.  Help???

We are paying our client monthly bill but is not showing in our client list I want to check why it is nor showing in our list.

AND,Yesterday I could see the CATEGORIZED from 2020-2024, but today they have all disappeared, leaving only a few entries from 23 years ago.

My hard drive crashed and I was able to retrieve some old backup files.I am restoring that now but it has been running for 26 hours now.  It is buffering and hasn't crashed or froze but I don't know how long I should wait, considering I don't even know if it will be restored.  I should mention some of the information goes back to 2009, so it is a huge file.Has anyone been in this situation and does it seem normal to take such a long time?

We applied for a loan to buy a machine. Total loan amount is $40,000. Which includes the cost of the machine ($30,000) and shipping/setup($10000). Bank wired the seller the whole $40,000 since it was easy for them. Seller gave us a check for 10,000 (Shipping/setup). How to categorize this check we received for 10k? I haven't yet setup the note payable or asset account yet for this loan. I really appreciate your response.

"This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first."  The transaction has not been deposited. It is only on overpayments right after the QBO update. I'm in limbo with these payments.

Can you give me the phone number for customer service

Please help... Of Note: I am new to QBO as of a few months ago.We use Melio through our credit card to make ACH payments.  We have it set up to where Melio syncs all bills, payments, vendors, etc., with our QBO account.  For instance, when I pay a vendor, I manually enter a bill in Melio which then syncs and creates that bill in QBO under that specific vendor for which I created the bill.We have our credit card account synced with QBO under Bank Accounts.  My Questions: When I make an ACH payment in Melio, it syncs the bill I made to that vendor in QBO.  The bill amount is listed as a positive amount, which matches all the other transactions for that vendor which I have previously conducted via check or credit card.  However, when that ACH payment clears the credit card account and hits the credit card register in QBO, it of course matches to bill for the vendor I made in Melio.  The problem I am having is that once it matches, it doesn

I was able to find the 2023 Quickbooks Online SOC 2 report using the following link: https://www.intuit.com/compliance/.  However, the report is from 5/1/2022 to 4/30/2023.  Please advise where we can find the Bridge Letter from management stating nothing has changed on the 2023 SOC 2 report to 12/31/2023. There is no mention of a bridge letter on the compliance page, and going through the help desk chat is no good, most of them didn't even know what I was talking about. The last one simply referred me again to the compliance page and then left the conversation. So does Intuit actually understand what a bridge letter is and why companies being audited need one? Amazing to me that they don't seem to.

I am moving from QuickBooks Online to QuickBooks Desktop.  All of my Customers, Vendors, Employees, etc migrated over, however, none of the Customer Transactions appear in QuickBooks Desktop.  Can anyone provide information on how to get my customer transactions migrated over from QB Online to QB Desktop.

I use multiple sites in QuickBooks Enterprise so that I can manage inventory in both my main warehouse and in my service vans. Most all Sales Orders generated however are fulfilled from the main warehouse and my sales people keep forgetting to select a site when they generate the sales order. Is there a way to set my warehouse as the default site and auto-populate anytime a new sales order is generated?

We use an IFF importer from Salesforce to import our customer invoices into QBO. I have several invoices that are paid in full through Salesforce but in QBO, there is still showing a balance. How do I get these corrected so the customer's invoice is showing paid in full?  We also have the opposite happening. The invoice in Salesforce is showing paid in full but the customer invoice is showing a credit like they overpaid?  Thank you