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Why is QB letting in fraudulent payments?Credit cards that don't match the card holders name/address.How do I increase my security features to decline any suspicious purchases?How can I decline purchases before they get approved and I receive a transaction fee + Chargeback Fee?
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We have a journal entry that was updated three times through API. Each update included the Id, and the SyncToken was incremented accordingly. When querying for transactions on that day using the API, only one entry is returned, and the SyncToken confirms the updates. However, when attempting to match transactions in the QB UI, four transactions with the same amount are displayed.These transactions are linked to a GL account with a type of "BANK". I couldn't determine why all versions of the transaction are appearing in the matching interface when there is only one entry in the records.
I'm trying to find information on how QBO determines the initial costs of inventory.I began tracking inventory on 7/1/23. Some products were entered with 0 starting initial quantity on hand, because we were out of the product. I have since restocked the product several times, entering an expense reflecting the purchase quantity and amount. When I pull up the Purchases by Product/Service Detail report I noticed some products with a 0 starting initial quantity on hand now how a rate/cost by it, and some do not. Some products with a positive starting initial quantity on hand also have a rate/cost by it (I can't remember if I entered the initial cost or not). Does QBO generate the initial rate/cost based on the expense purchase amount? Or does it always need to be entered manually? Thank you in advance!
We're currently using QuickBooks Manufacturing and Wholesale 21.0 Desktop. Frequently we have suppliers set up to do assembly or work that we cannot. But we buy component items to supply to the vendors. I see no way in QB to issue a purchase order, and relieve my inventory of the items I'm supplying to have a thing made. Does anyone out there have a way of handling this? Is it just something I missed? In previous experience with actual MRP systems, we called these items 'supplied' parts, and were able to issue them as required to purchase orders, as if they were being issued to a work order.
How much should she set aside for taxes?
The new user experience for "Edit Invoice" is killing me. I no longer see the option to add billable expenses to an existing invoice from a menu off to the right. There used to be an easy list of open billable items that you could select to add to your existing invoice, and this is only available SOMETIMES in an area called "Suggestions" but even that option is not continually available when I go in to edit a customer invoice. Can anyone give step by step instructions on how to add billable expenses to an existing invoice while editing the invoice? I have had to delete and recreate invoices many times as a "workaround" since this was updated in QBO a month or so ago. Very frustrating. And please, Intuit -- do not paste links on unrelated items and suggest that they are a solution -- just read my question and answer that, please. Thanks!
Posted a question earlier and wanted to check on it... cannot find it... how do I do this...
I'm on the website, how do I navigate to my previous posts/asks to the community?
I use Quickbooks Desktop 2020 on a single PC to run one small company file and it is not networked. The computer I was originally using it on had a motherboard failure and I chose to get a new PC. Since I got the new one I have been using QB without issue but I recently had to open, or try to open, an old QB file - not the one that I am currently using - that had some data I needed to look at from a time before I took over the company. I tried to restore the old file from the backed up copy I have and received the error message seen on the attached screenshot (I have removed the name of the computer for security reasons but it is the current name of my PC). There is no firewall issue that I can see and using the QB Connection Diagnostic tool did not help. Can anyone explain what this means and/or suggest a way for me to access this file as it will not load. Thank you.
Is anyone else having issues exporting payroll into their QBO accounting program? We've been having issues since Feb 2024 and I keep being told it's under investigation but it still isn't fixed. I'm just curious how wide-spread this problem is.
From a Project, select Add to project, then Estimate. The Estimate page renders and the customer email is filled in momentarily, then disappears. Is this a feature or a defect?
Figured I might as well start a thread for people to post their needs and maybe post what solutions they have come up with to Intuit POS with its end date looming. Our business model is walk-in retail along with generating work orders for professional service work in the customer's home. And then doing a financial exchange with Intuit QuickBooks Desktop Pro and using the desktop pro for invoicing and bill tracking along with payroll. I am having a hard time finding a viable solution. We do no online sales and most seem focused on that.
Client has dissolved his business. I need to cancel his QBO essentials subscription but first I want to back up the file. I think it would be a good idea if I had a QBDT copy as well. I don't seem to be able to find guidance except to export excel spreadsheets.
When doing collections, I often find that an email address we had for a customer is no longer a valid one and need to change it. I do so in the customer profile without any issues. However, when I go to resend the invoice(s) (which almost ALWAYS needs to happen) the default email that continues to show up in the "to" email address field in QBO is the OLD address which was deleted from the customer profile. So, I have to remember to manually go in and type in the correct email address(es) before sending and there is no way to send a batch of invoices as they will all go to the old non-existent email address. This is quite problematic and I don't understand why any open invoices in the system automatically default to the email address where the invoice was originally sent when we re-send them after changing the email address in the customer profile. Anybody?
It goes on to say "you tried to enter accrued payroll......which is 22 characters" I have no idea what this means. I tried a chat and the rep just went away from the chat. I tried to call and got stuck in the robots. Help !!!! This is an entry I make every month with the same accounts, what is this "something's not quite right" error?
So the QB Self-Employed all has been giving me issues with mileage tracking for a while now. I no longer get the notifications that ask “was this a work trip” and the app is also constantly auto signing me out (which means my miles don’t get tracked). I’ve tried everything I could think of: deleted and reinstalled the app multiple times, rebooted my phone, changed my notification settings—nada. I submitted a support request through the app’s email form. My email was sent to [email address removed] I sent the email on April 2 of this year. I have tried to follow up multiple times and gotten no response. I have even called Intuit and the support person told me they’ll “get back to you in 1-2 days.” That was a couple of months ago. What do I need to do to get help with this issue? I guess Intuit doesn’t want to support customers who use the Self-Employed product anymore. It’s really awful being an intuit user sometimes. I’m sure many of you know what I mean. I hop
This happens when I click the “Save to Dropbox” link and when I toggle the save as “automatic” or “pdf”. Don’t have this problem from my desktop Mac.
I need to record an in-kind donation in QBO for nonprofits. Per the instructions, I set up the account, added the donor/customer, and created a sales receipt. When I tried to create a bill for the item, the vendor list doesn't include donors and you can't add an existing donor as a vendor Can anyone tell me what I'm missing?
