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I have my bank attached to QBO. Currently - when I receive a payment for an invoice, I open the customer, select the invoice, receive payment and fill in all info. The payment goes into my UNDEPOSITED FUNDS. From there, (I thought) I was to go to bank deposit and pull all the payments I made for the day and create my deposit. However, my recorded payment/s never show up here. Instead, I have to do a Journal entry from UNDEPOSITED FUNDS to my GENERAL FUND. I run a register for the day and export to excel to make up a manual deposit ticket. I called Intuit and the guy I spoke to said I'm doing it wrong. He said that I need to just take all my checks to the bank and deposit them - then wait for them to hit my General Fund register in Intuit and match them up to my invoices. This doesn't seem right to me. First of all, how do I make up the deposit slip if I haven't received the payments in the system? 2nd - why should I just trust the ba
Not sure how it happened, but the alignment when printing Standard Checks has become askew. I can set the proper alignment on the top check, but cannot figure out how to make adjustments to the bottom 2 checks. I need to drop the vertical down on each of those two a little bit. Anybody have any documentation on how to do this in Desktop?
We have had Intuit QuickBooks Enterprises Solutions for many years. We recently updated to 24.0 version. We did not have any issues until it wanted us to update. After updating, when logging in, it will automatically abort. I have contacted QuickBooks several times. I have had an IT guy try figuring out the issue. He has also contacted QuickBooks. No one can help with this issue. We deleted and reinstalled without doing the update and now we have issues daily. I cannot access some of my reports and now I cannot access merchant services. When I click to sign on it does nothing. The majority of our customer pay with credit card and we cannot run any credit cards.
With all the changes to QuickBooks Online invoices sent out from a reoccurring transaction are now being sent out at 11 AM instead of the middle of the night. What is happening? How can I adjust the time back to what it was before?
Hi,I've had a recurring issue where QBs will let me export to Excel but then all of a sudden, it stops letting me export to Excel. The fields to export to Excel will be greyed out and I would be unable to click the option to "Create new worksheet". This problem has happened a few times and I had to un-install then re-install Microsoft Office to be able to export from QBs to Excel. Is there an easier way to resolve this?
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Whenever I try to make an inventory quantity adjustment for a specific product, this error message pops up. Current Quantity on Hand has changedThe current Quantity on Hand for one or more variant has been changed while you were making this adjustment. Please double check the numbers below. Does anyone know what the issue is..? Quantity on hand has not changed at all, I don't know why it keeps saying that. Also it's been impossible to get this solved with an agent over the phone.
Hello again, I'm trying to set up the Class list in my Quickbooks Desktop Accountant Edition. I'm curious if there is a way to import the class list from an Excel file? The Google wasn't much help as there was a bunch of ads, and conflicting information. The issue I'm currently having is we have multiple departments for which the Expenses need to be split. And then the BOD wants to see them broken down further. For example. Class 1 Class 1 - Payroll Class 1 - Payroll/Wages Class 1a. Wage (Expense) Class 1b Taxes (Expense) Class 1c Benefits (Expense) Class 1d wo
1. Last year (now a closed period) I paid two invoices by credit card, Quickbooks combined them as one payment. But the credit card statement imported two separate charges and I reconciled those, leaving the bill payment created by quickbooks unreconciled. How can I void the credit card payment to fix this without messing up the year end balances and reverse in the current year2. Related issue, somehow a credit card payment got assigned to Accounts Payable instead of the appropriate expense account.
None of my expense categories show up in the ios mobile app. I can't select a category for any new expense, and all existing expenses say "no category". The categories are all working fine in the QBO website. I've tried all the suggestions I could find in community support, including completely uninstalling and reinstalling the app from app store. It did not help. Can anybody help? This has made the app unusable while I'm traveling.
Good afternoon. How do I view customer information for Inactive Customers? How do I make active an Inactive Customer active again? TY PED in Louisiana
Since the latest update a month or so ago, when either writing a check or running payroll checks using direct deposit at night, I get the message "Direct deposit checks must be sent by 5:00 p.m. two banking days before the check date. Quickbooks has changed the check date to ..." The problem is it is currently Tuesday night at approximately 1230am. I'm attempting to write a check for direct deposit on Friday (three days from now). Well before the Wednesday 5pm deadline. Tomorrow morning (possibly after 9am?) when I reopen Quickbooks, it will work properly and allow me to create a direct deposit check for Friday. So for some reason in the "after hours" it adds an extra banking day and wants to put the check date to Monday of next week. The screenshot attached shows the error message along with the current date and time at the bottom right of the screen. I almost always work at night, so now I have to wait until tomorrow morning to write these checks which I don't ha
Anyone have this issue where you try logging in and the URL displays: https://app.qbo.intuit.com/app/error?errorCode=COMPANY_DISABLED The page says: Something's not right. Try again.If the issue persists, contact us. This issue started on June 1st around midday. I called the support line and after a while on the phone with them, they said there was a database issue with my account and they were opening a ticket to work on it. They sent me an email with a case number and investigation number the same day. When I call in, they tell me that the techs are looking into it and it has the highest priority ticket in their system. However, it is now June 6th (almost June 7) and my entire company still has no access to our books.
I've done a lot of migrations from QB Desktop to QBO and I always have a problem when inventory is involved (only a couple of my migrations had inventory, and they were awhile back). So help... I compressed the QBD data to bring in only 1/1/2023 and forward. The 2023 taxes are done and on the old QBD system so I can make entries for 2023 if I need to. BUT...the issue is my COGS is off, on the order of magnitude of over $7 million! I need the COGS to be right for the 2024 P&L statement to date. Do people out there have suggestions other than to book the $7 mill amount to Opening Balance Equity? Which is not what I'd like bc that messes up the balance sheet for 2024. Also, the inventory numbers are NOT correct in QBD...the client told me this coming in...it's a mess...The $7 mill comes about mostly from JE's QBO made on the conversion for each product (some 2000) - says, "Inventory starting value from Desktop" (which are incorr
I own a funeral home and one of the cemeteries we deal with "screwed up" their billing during a certain month and didn't notify us until later. I realize the above sentence is a bit confusing. Basically, they notified us a bit early that they were going to change the prices but those prices were not to go into effect until later. So we, of course, charged the families that same amount when it was supposed to be lesser. Anyhow, they send us their bill after each month's burials and cremations. I enter the bills in for each particular date that we have those services. And I already paid those bills for that amount. And then they sent us a letter afterwards mentioning that they overcharged us and will be sending a refund check. They overcharged us a total of $ 775.00. They sent us a refund check in the amount of $ 378.00 and credited the remaining $ 397.00 toward a burial case which was originally $1125 but due to the credit, only $ 72
When I try to create a customer statement dated to any future date, I get an error that says "environmentData not defined", and a big red box. Is this a known bug? If so when will it be fixed?
Is Quickbooks technical support doing anything with the emails being sent in due to unrecoverable error? I have sent this each time and i am still getting the same error for the last 2 years.
I retired in 2020 and was using 2017 Accountant edition. I'm still using it for my personal accounting. I don't use it for anything that needs an annual update. This morning I wanted to look at my old company books, so I opened that and it said I needed to update, so I did. At the end of the update it said I would have to UPGRADE when I restarted. Now it's asking to install and I don't want any new Intuit programs. How do I get it to quit asking me if I want to install the upgrade?
I am setting a custom role for a user. I do not won’t this user to have ANY access to Inventory. When saving the custom role, it shows “no access” for inventory, however this user is still able to view inventory. What could be causing this and is there something that I need to restrict?
Hi, when converting a quote into an invoice, selecting manual entry for each line, bundles show up with a qty of 1 and we are unable to change the qty back to 0. This seems to be an issue since the last major update of QBO. Can anyone help with this issue?
I need to install "Quick Books Small Business Accounting" - "Premier Industry Edition Retail 2013" on a new computer and we have lost the CD's. Any idea how I can down this version? Thanks
I have created custom fields in the customer center, one is called Contract #. I had originally entered the contract number back in Aug 2023 and discovered it was incorrect in 2024. I have since corrected the data within the respective custom field. However, when I create a new invoice or run a report the incorrect (old) data appears. Is there a way to correct this data without going back into each invoice and manually correcting the number?
can I fax in invoice to a customer directly from Quickbooks?
