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Kristine Mae - - As per your email went Incognito and in trying to print out the instructions for Chrome and E shut down unexpectedly.  Same issue.  I did clear the cookies and did no good in QB and printing issues. I think is a print driver issue.  Recently undated to NPIA3B2D2 (HP Color LeasterJet MIP M277dw).  I gone to HP web site it this is the new drive download file for my printer.   Help.  Cannot continue using QB when I have to try to ptint one item 4-6 times for QB to print.  The issue is that Chrome shut down unexpecttively.  

We recently received an email from Vtechnologies stating that Shipgear's end of life is 12-31-2023. Does anyone know of any alternative applications that will connect Quickbooks Desktop Enterprise to UPS Worldship?Thanks

I am using QBs Desktop. My company received a security deposit from a tenant that was renting real estate, the deposit was for my company to use the funds toward real estate damages or non-payment of rent at the end of the lease (if any). The security deposit money was initially booked as a long-term liability to my company (my company owes the tenant this money back if no damages and rent is paid in full). At the end of the lease, I did not return the deposit due to damages to the property. This is no longer a liability, it is income. How do I take the deposit amount from Long Term Liabilities and make it income? Can someone please give me step-by-step instructions? Thanks in advance!

It is my understanding that Quickbooks Desktop allows you to record item receipt despite invoice not yet being received (DR Inventory / CR Item receipt liability account or goods received not invoiced), and then once you receive the invoice you create a bill therefore reclassify the accrual to AP (or at least that should be the entry flow).  We issue blanket POs, with various receipt dates. Invoiced received consist of shipments which may have occured over one or two months. Since inventory should be updated based on shipment date or receipt date (or at least in the correct month), how do I do this in Quickbooks online? 

I have issued an invoice to one of my clients but informed me that the partner will pay for the services. I edited the invoice to the other partner, they didn't communicate with each other so Husband paid, then I edited the invoice to go to Wife, however; Husband had paid it in the meanwhile then Wife paid it again. It only posts as ONE payment received in my QB's but shows as TWO payments on their credit card. Now I am being asked to reimburse them for One of the payments, but I only received One in QB's. Do I understand that my Clients have to go in to their Credit Card account and decline one payment to balance it all? Please advise, as this is very urgent! Thank you.

Good Day!Our business found an issue that has been escalated into an investigation - if they deem it important to fix.Since migrating from desktop to online and loosing the ability to add a markup cost to an estimate or invoice, we have created and started to use the Quickbooks Online option of Price Rates.When creating an invoice and adding a product, if you select a price rate and use the TAB key to finish completing the line and moving to the next line, the system reverts that updated price on the previous product item back to the default price! This also happens if you TAB through fields while creating an estimate or sales receipt.  HOWEVER, if once you have selected the Price Rate, then move your mouse and click in the next line, it will keep the adjusted price.A user needs to be aware of this glitch so that an incorrectly priced invoice does not get sent to a customer as it did in our case until we noticed what the system was doing.After an hour and a half on the phone with

remove bank account 

I've found a few discussion on this topic that are several years old but none of the solutions are working, so I'll raise this anew. We're using QB Desktop Accountant 2022.  All workstations are up to date, in terms of both Quickbooks and Windows (Windows 10 Pro 22H2); files are kept on a file server running Windows Server 2016.  QBDB Manager is running on the server.  We haven't yet moved to QB 2023 only because we haven't had enough down time to update all machines at the same time. Some data files are acting properly, others won't open -- the old "start Quickbooks, open the file, Quickbooks crashes" scenario.  Other files work perfectly fine.  I've run File Quick Fix from both the workstation and the server (pointless, since it doesn't even ask what file needs to be fixed).  Same with File Doctor, which always reports that no problems were found.  The error message suggests the server manager isn't running, but since some files are access

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I am new to QBO, so I apologize if the answer to this is obvious. I set up some products in our account and et up a batch account. I also have classes enabled. I'm making my first sales receipt and I can't seem to save it. I keep getting the error message "The transaction has one or more missing Class fields." Here is a screen shot - I don't see where I am missing a class field. Help, please?

I initially set up my clients QuickBooks Online as well as his payroll in the beginning of March. A couple of days later his payroll account was put on a hold pending additional verification. My client uploaded a copy of his DL that was requested through the portal and waited.I contacted QB through the help on his account a week later because the hold had not been lifted to find out from the rep Brian that the uploaded file had been corrupted. I am not sure why QB would not have contacted my client to advise this. At any rate, Brian sent an email directly to my client so that he could upload a copy of his DL directly to EMS fraud on 3/31/21. The agent Brian called me, the bookkeeper, to verify that the file had been uploaded and that it would take 3 business days for the hold to be lifted.I contacted QB again via the help as on April 8th, the hold was still not lifted. I was informed by Jean that issue was escalated. I advised that this was not acceptable as the client has been paying

I have linked the business bank account to QuickBooks Online.  Under Transactions -> Banking, there is a Refund from a Vendor.  I went to Account: Income / Detail Type: Discounts/Refunds Given, it has the following note: Use Discounts/refunds given to track discounts you give to customers.This account typically has a negative balance so it offsets other income.For discounts from vendors, use an expense account, instead. So, what Account / Detail Type should I be using for a Vendor Refund? This article/video doesn't mention anything about a Vendor Refund.https://quickbooks.intuit.com/learn-support/en-us/bank-feeds/match-and-categorize-bank-transactions-in-quickbooks-online/00/185637 

Entering bills has been SO buggy for the past year. First it wouldn't autofill correctly, then it wouldn't let me search for expenses when splitting accounts. Then the SAVE & NEW keyboard shortcut stopped working for one of my QBO accounts but not the other. Now both of them have this new problem - when you open BILLS the cursor used to automatically start in the VENDOR box. Now you have to click in that box with the mouse. Not only does this slow me down tremendously, it also makes my hand hurt to mouse so much, especially in my account where the SAVE & NEW keyboard shortcut doesn't work anymore. I have spent literally four hours on chats about the keyboard shortcut thing and it isn't fixed and I'm certain they're not working on fixing it. I do not have time for another four hour chat about the cursor not starting in the vendor box problem, so I'm posting here in the hopes that someone has had the same problem and been able to fix it. It's really remarkable how bad QB support

How do I turn off ads?We pay for the highest level of Quickbooks Enterprise Platinum.I can't believe a company would be so vein as to put ads in software that IS BEING PAID FOR!!!!Here are just a couple examples, but we also get pop up ads when logging in as well. 

phone number to talk to customer service

We are trying to REMOVE the signature line on our estimates.  We've gone to the template, but when we print preview, there is no signature line.  So we are not able to figure out how to remove it.  Any help?

Is there any way to alter the dashboard views? It's very uncomfortable to log in and find the layout I have gotten used to has changed and often in a way that is not helpful to me. Surely I am not the only user that feels this way. I have seen the option for custom dashboard discussed, but I have not seen any evidence of that being implemented. Rolling out changes just to show 'improvements' is disruptive. For the first time since 2013, I am feeling like I need to explore other options, online apps that don't mess with a customer's routine by rolling out unnecessary 'improvements.' 

how do you customize check stub in quickbooks online. Specifically, need the account number to print on the the third part we keep. I did with desktop, but now with online it's not there

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We just switched to QuickBooks Online after using QB Desktop Mac for years. I don't see how to import .IIF files. How do you do it in the Online version?

I am considering using another product as a time clock for employees. I would like to be able to import this information into QB POS so I can store it with previously stored time clocks. Is there a way to do this?

So were having issues with a large customer file and support told my boss to "Compress" the data not to "Condense" the data.  What's the difference?  And how do I compress the data?

Hello,I have a Loan recorded as "Loan Payable" through a Journal Entry. However, when I am reconciling the bank account, the deposits that came in for this loan are showing up as needing to be reconciled. Do I need to also record the deposit in QuickBooks? If not, is the Loan Payable automatically increasing my cash or how does this reflect? Do I do anything with the reconciling item from the bank, do i exclude it?Additionally, a part of our loan was considered due to payments made on our behalf through a Credit Card. Should I record those payments to the vendors as well and record the CC it came from? Otherwise, how would I record the amount that was given to us through a loan for a specific vendor?  

I just received a message in vendors that says a particular person "sent you a connection request". Has my client been hacked or is this legitimate? I do not want to click on "see message request".

WHEN I LOG IN TO QUICKBOOKS I SEE THE PAGE NAME  WORKSPACE.  I DON'T WANT THIS PAGE. HOW DO I CHANGE THIS FIRST PAGE TO ANOTHER PAGE