Other Questions

I'm trying to use QBO, and am having a hard time of it.  I would like to either a) delete all my bank transactions and re-import them, or b) completely erase my profile and start all over again.  Are either of these things possible?  Thank you.

Hi there. I just started a new business and signed up for QuickBooks Online. I am new to QB and accounting. I am looking for an accountant to help me figure things out but haven't found one yet. In the meantime, this question doesn't let me sleep: Why there are two different accounts in QB, Inventory and Inventory Asset? I asked two different people from QB and this is what they basically saying (I copy/pasted their reply): "So they are items that the company sells for profit. Inventory can be anything that isn’t being sold."  But this answer doesn't explain anything to me. Is there anybody here who knows why there are two inventory accounts and which I should use? We have parts that we sell in the store and parts that we use in service.

I need to have a company file converted from the format generated by QuickBooks Desktop Pro Plus 2023 to that used by QuickBooks Pro 2019 so I can use it with that version. I realize that Intuit makes that impossible for regular users, which makes me pretty angry, but apparently the accountant version allows saving in legacy formats.  If this is true, there must be somebody providing that service for those of us in a big jam.   Can anybody refer me to a company or service that will do this for me?   I'm willing to pay a reasonable fee for this important service.

Hello, I am obviously no accountant and have very basic skill level in QB Premiere Non Profit 2017. Following a tutorial on YouTube, we receive donations each Sunday on a Sales Receipt. I just received a check returned for NSF. The check was canceled and a new check written to cover both the original amount and the bak charges. How do I process this properly so that the bank statement will reconcile? All answers that I have read on the site deal with Invoices and we do not use them. Thank You!

Problem 1. I can't seem to save favorite locations that are somewhat close to one another but still on different streets. This is true when using the app or QB online with my laptop.Problem 2. Any location I go to within a large radius of a favorite gets assigned to that favorite. And even though it assigns the favorite location to the trip it might show a different address for the favorite(or the location but it appears as if the two are tied together). Due to the poor accuracy the address assigned neither matches the favorite it assigns nor the actual location I was at. And getting it to accept accuracy is often impossible.Problem 3. The accuracy is terrible, is there a way to improve it? And why does it fail to log whole trips?More info - I only have a few favorites assigned and I do not have any rules created. I thought favorites would help with the inaccuracy, or at least, save steps when having to fix it's inaccuracy. Is mileage tracking a fake feature? Is it there just so people

I have some printers being redirected to a cloud server (Windows Server 2019) via Remote Desktop when trying to open up the scan manager in quickbooks enterprise 2021 (on the server) and it tells me unable to find scanner driver, I assume thats because the scanner or printer is not actually on the server because its being redirected. Is there any work around for this? I don't believe I can physically install the drivers on the server because the printers are on our local network while the server is in the cloud hosted elsewhere. Something to Note: I do have a scanner that is TWAIN Compatible as it works if I use Quickbooks desktop installed on my computer. 

Original commenter did not share additional details

I have encountered what may be a bug. I have clients that use Quickbooks Desktop Enterprise 2023, and one has reported that when using the escape button to close the find menu (opened with Ctrl+F) it causes Quickbooks to crash. I have been able to reproduce this issue across multiple devices, and multiple company files. A fresh installation of Quickbooks still results in the same issue. Steps to reproduce:1. Open the Find window with Ctril+F2. Press Escape Note: There did not appear to be any topics for issues like this, and a bug report section could not be found. If this needs to be moved to another location please advise on where to do so. 

Since the last update to my QuickBooks online a few days ago (beginning of Feb 2019) everything seemed to be working fine until I tried to transfer funds between my accounts. I have 2 companies on my QuickBooks and can perform all the usual functions except transfer between accounts. I select Transfer and enter the data but when I click on Save and Close the green circle keeps going and gets stuck indefinitely until I manage to exit QuickBooks. I've tried restarting QuickBooks and my MacBook Pro numerous times, even cleared out the browsing and downloads history and it still doesn't work. I have urgent reports to do and need help with this? Would really appreciate advice, thanks.

Updated my QB Premier Plus 2023 software to the latest version (v.22.0.4004.0) this evening. Now, when I try to create an item and assign it as a subitem, I receive Unrecoverable Error 1407352757 53396 and the software closes. I've tried the QB Tool Hub to check both the company file and the software, both come back with no issues. I've checked the .Net framework and it has no issues. I've made sure that all Windows 11 updates are installed. Any suggestions to get this working again?

What are the options for a small business 1 user, 5 employees to replace desktop premier contractor 2020?  Is there a Desktop Premier Contractor 2023?

Hello, We have a lot of people getting a error message saying that they were "unable to send the emails due to network connectivity" Our network it's working fine and we are able to send emails outside of QuickBooks, is there some outage that we need to know?

I have included a screenshot of the log error that the WebConnector is producing. Do I need to uninstall and reinstall? Just looking for general troubleshooting steps. Do I have the latest version installed? I have 2.3.0.240 installed.

I have QB 2009 on Windows 7. The computer crashed and I have purchased a new computer with Windows 10. I need to restore Quickbooks from a back up that I have installed on the new computer (also on a flash drive) but I can't locate the original disc or product key. What are my options? Thank you in advance

I am trying to condense my data file using the condense date utility in Enterprise 20.0 and 18.0.  The errors below occur in both versions.  I've tried several times.  Every attempt has been met with an unknown error and the screen asking if I wish to forward the error to Intuit.  After I click through the forward error screen, I get a message that QB needs to restart.  QB restarts and I get a message that states that the operation could not be completed and my data has been restored to its previous state.  I have not received any program messages that reveal what the error is; no error numbers, etc.  All I received was that an error occurred and QB needs to close after a couple of hours of trying to condense.  QB freezes and then restarts as described above. I've verified the data several times.   I've rebuilt the data file using the rebuild data file utility several times.  Both show no errors after running. I used the

I've used the Help feature, did a Google search, and talked to a QBO rep to find a way to turn off the annoying pop up ads in QBO.  Even the QBO rep wasn't able to find any reference to this to even determine that they CAN'T be turned off.  I believe these are part of the "Show me around" feature.

How do I change the direction of the Check register?On alll Quickbooks accounts I have ever worked with the check register scrolls from the most recent at the top going down.I am on an account new to me and it's check register is scrolling from the bottom up.  I would like to know how to change it.Thank you,FFTempoClub

I need to speak with a human

During a rebuild, I received error 213 (548) Verify name list. Duplicate name encountered.I know how to fix the error, but is there a way to fix it without having to go to each name (they're all the same) and changing them? Will take FOREVER.Thanks!

I created an estimate. Then created an invoice from that estimate. Now pricing has changed after invoicing and I need to edit pricing on both estimate and the invoice linked to it. Other documents related to this transaction have already been created, so invoice number cannot be changed.

Estimates that our clients receive are all coming over as plain text that is difficult to read, has no links, and no attachments. Based on a review of this forum, this looks like this has been an issue for several years without being properly addressed. Please help. There are no settings or customization options to provide estimates in any different format. Can we please have the presentation of estimates appear as nicely as they do for invoices?

When I have paid a bill with a credit card, it show up as due date as opposed to bill date, how do I either make the due date and bill date the same, or show bill date when I am reconciling a credit card

My square income transaction report has all our paid invoices, but then there are some transactions labeled "deposit" which is the same payment taken but with the square fee subtracted causing our square income to be overstated. How do I fix this?Attached is a picture two transaction examples. 

So I created a new bank account, but then changed my mind.  There are zero transactions in the register of this account and I can make it inactive with no issue. The issue is when I go to do payroll on fridays, the bank account still shows up as the first bank account and i never remember to change it to my payroll account. Then when I create the checks, they are issued from the incorrect bank account and there is no dropdown like in quickbooks desktop that will let me change the bank account. So i have to go back into each check, delete it, then run it again. The once we run them again, for some reason the social security and the medicare is off by .01 sometimes (not all the time) and I have to adjust that with a journal entry. So is there a way to remove a bank account 120% from quickbooks (literally nothing in it) . Then is there a way to "unlock net pay" like in quickbooks desktop where I can edit the taxed amounts to make the checks correct (these are past checks that have be

Original commenter did not share additional details