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I have followed all of the steps for fixing this issue, and in the QBWin.log file have located the error lines in the log file (pasted below).  It says not fixable by Rebuild.  It lists Customer ID, so I figured I'd just go delete the customer, thereby deleting the credit card info, and that should fix it.  However I cannot figure out how to find the Customer ID to complete the task to see if it works.   Does anyone know how to find the Customer ID?  Will this even fix the problem?  And if not, how does it get fixed? Thanks!Tinael_cname.c (38990) :  MESSAGE: 3876: Wed Feb 13 09:44:32 LVL_SEVERE_ERROR--GetDecryptedCreditCardNumber Failed: The decryption has failed. prefuser.c (33376) :  CHECKPOINT: 3876: Wed Feb 13 09:44:32 Error: Verify Encrypted Data: Failed to decrypt customer's credit card number. Customer ID: 1176. prefuser.c (33377) :  CHECKPOINT: 3876: Wed Feb 13 09:44:32 (This problem is not fixable by Re

My desktop version won't open for me because it needs internet explorer and apparently IE doesn't exist anymore.  I can't even access my back up files on my thumb drive. I have like 2 more weeks of 2024 information to input to finish out the year.  Any ideas?  I've tried everything I know and nothing works.  

Buenas tardes Quiero saber si se puede dividir los income en dos income principales pero como hacerlo si en el feed del banco solo se hace match con el numero de invoice, y necesito hacer match pero que clasifique los income en dos categorias diferentes, se puede hacer eso?

I have deleted and relinked multiple times

If somebody receives a tax refund from the IRS and you don't want it to be taxed again, how would you record it in QBO?

quick books online how to correct services that got turned into inventory during product /service migration

I am switching my single member LLC (sole proprietor) to an LLC taxed as a S corp. After searching all of the community help topics I was unable to find any clear information on this process in Quickbooks. So, I am asking here and hoping someone can offer confirmation/clarification on the process. 1. Under "My Company" I just need to switch the tax form from 1040 (sole proprietor) to 1120S. This will reset Quickbooks Desktop to function properly to support the new tax status. Is that correct? 2. I should save the current company file (as 1040 sole proprietor) before making this switch so that I have a record of the previous company under the previous tax status. It would be effective 01/01/2025. Is that correct? 3. I can continue to use the same company file that was part of the 1040 sole proprietor status so that I can see past company performance information. And the new tax status will effect transactions starting 01/01/2025. Running reports on previous years will be

Let's get this out of the way first: I REBUILT AND VERIFIED THE FILE ALREADY.Also, I know how to open the window, I know to bring in CC payments. I know it takes a day or two for QB to sort out payments and apply to invoices. I've brought in payments a million times so let's just talk about this crashing error first. The crash happens here and there, and has been happening here and there for many years. When I open up the Record Merchant Service Deposit window, sometimes it will spin and spin and lock up the whole program. After one or two other tries, or restarting the program, it will work. But, when that happens, my incoming payments get screwed up. Sometimes, payments won't get put into the CC clearing account. So then I have to jack around and figure out what's going on.I finally decided to contact QB support about it. We use the Rightworks hosting service. RW is not QB or QB support - they are the hosting company. After wasting over 1/2 hour of my time with QB, the rep said

I have two same accounts and one is deleted.  I have opening balance equity attached to the deleted and it needs to be corrected.  I cannot undelete the deleted account to make changes.  How can I correct this?  This on qbo.

My American Express direct connect transactions download stopped working. I followed the instructions to delete the online banking and establish it again. However, the institution I was using American Express - QBDT is no longer in the institution list. Which American Express entry do I use now?

Hi i need a 2001 pro version cd, i'm sure my 15 year old computer will die one day and i have misplaced the cd for my Quickbooks Pro 2001, does anybody have or know where i can acquire a disk.Cheers

I would like to have a rate assigned to specific clients. I charge different hourly rates, and I don't want to use products, services or items. When I start an invoice for a client, I'd like the default rate for that client to populate. Have not found a way yet. Products with different rates would have to be labeled the same way: professional fees. So it would save time to be able to assign that in the client/customer screen. 

Most of the time we do a backup, QB Desktop Premier Pro 2023 makes us do a rebuild. The problem is that the rebuild brings different issues up every time. When we complete the rebuild we also find that the data can sometimes get messed up. For example, a random customer may show up under a vendor, etc. It is very inconsistent and this has been happening for years. It's scary to do a backup/rebuild given the issues we have almost every time. In all the times we have worked with QB, no one could ever fix the issue. Any suggestions?

Hi, I use Quickbooks desktop and Fishbowl Inventory. They are both normally connected and Fishbowl exports data to Quickbooks. Recently Fishbowl has stopped connecting to Quickbooks for some reason. I tried to resync the two but it cannot establish a connection to Quickbooks. Below is the error code, does any have any ideas? C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\Mid-America Chemical, Inc..qbw XML could not be parsed. XML Expected start tag, found end of document (line 1, col 0)

2019 QB MAC desktop  will no longer work on my laptop once I updated my laptop to Sequoia .  Intuit said my only option is to move to QB Online.  I have 2 companies & only use GL, ( Dep  & Cks) JE & Memorized Trans.  Can anyone recommend another solution?  I really do not want to start to have pay a monthly fee! One computer is used only.

A contractor can't remember how to sign into their account to view 1099. How can they find their signin?

Is there a way to have a Singular Part in Inventory have multiple vendors each using a unique PN for that Vendor?    Say I'm ordering an item thats available multiple places and at place A it's PN#123 and Place B its PN#321  but I want to track them all under a single part number in our system.  Is that possible?  I see where I can flag multiple alternative vendors but I can't seem to change any info relating to that alternate vendor.

Hi,  Anyone encountered issues wherein the payroll transactions does not pull the correct class assigned to the employee? What could be the reason and how to fix this?  There one more thing I noticed, when there are two line of expense account used in the payroll transaction, looks like one or the two has the class tagging and the other do not have class. 

Is it possible to add a column to the sales order fullfillment worksheet screen.  We would like to see ship date on that screen not just sales order date- we have looked and dont see anywhere to edit layout.  If not there is a field called shipping details- that always seems to be blank what info should be rolling in there?thank you 

Hi, when I snap an invoice on my phone and then go onto my computer it has doubled up. This happens with 90% of invoices. Hope someone can help. Thanks below is a picture of what is happening.

Hello All,  I need help with correcting a negative cash balance in my QuickBooks from 2023. It occurred from fraudulent activity from a "client". I have been trying to locate information on how to make the proper transactions to remove the negative balance, but have been unsuccessful. I will leave as much detail as I can below that is relevant to making the accounting corrections.  I received pre-payment for services in the amount of $1,650.00 from a "new client". I deposited the check into my business account and withdrew the funds in an owner draw.  Before I spent any of the funds, I detected that the request was part of a scam. I notified the proper entities of the fraud and upon request from my bank, I deposited the funds back into my business account so the bank could execute their protocol for fraud behavior. Part of that is recouping the funds and sending back to the original location.  In doing so, this left a negative cash balance in my Quick

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I am working on 1099's and am required to efile them all.  I was expecting to be able to print the copy to give to my contractors on plain paper as I did with W-2's but there is not option to print on blank paper. Don't tell me I'm going to have to buy the 1099 forms as well as pay QB third party to e file for me?  

How do i add a subtotal line within the body of an invoice in the new quickbooks online invoice format.  The old format had a simple button that would add a subtotal line into the lineitem field of an invoice.  that funtion appears to be gone now?

 Hi - On the QuickBooks Community site, how do I prolong my time from getting the pop-up screen asking if I'm still using the site?  If I don't reply quickly, it will log me out.   It seems that this pop-up comes up extremely frequently, while I"m at my computer looking at the site.  How do I extend the time from getting this logout pop-up?