Payments
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I use quickbooks billpay to pay checks to customers. Many of my payments are showing up as Void. I did not instruct quickbooks to void the payments. It seems like quickbooks automatically voids payments. I am wondering if they are voided possibly because:1) the check has not cleared after a certain period of time?2) the check is returned back to quickbooks?3) Other reasons? Also when I click on "Show Details" next to the voided check it gives me a blank screen with no explanation. (Obviously a system bug) Does anyone have any ideas on this? I have reached out to three people at quickbooks and none of them have been able to give me an answer that makes any sense
When I make a Contractor "inactive", why does Quick Books automatically delete all of their Contractor Payments from the Bank Transactions screen? (I can still see the expense on the Profit & Loss Report.)
Does this mean any time a client uses a bank transfer to pay me I will be charged? I was never charged for this before.
How do I change the outgoing email adress when sending estimates and invoices to clients from the email@intuit.com to my own company email address?
I pay a landscape service through Intuit. How can I locate my payment history?
I have a customer we buy from and then issue a credit memo to him to be used on his future invoice. Quickbooks only shows the credit memo on the payment screen. Is there a way to display credit memo(s) on the invoice?
I need to add an account to my mapping for my 1099 vendors. However, when I go to Taxes/1099 Filings, the option to start the process and get to step 3 to adjust my accounts isn't there. Is there another way to choose which accounts I want to be included in my 1099 filings?
My customer doesn't use email so how do I text the invoice to them using QB Online?
I can no longer login to Quickbooks payments on Quickbooks Desktop Pro Plus 2024. Even though I'm logged in using our admin account, I get the error message "You do not have access to QuickBooks Payments. Request your admin to provide access to process payments." I've contacted customer service and there is supposedly an open investigation into this issues and I'm not the only one affected. Has anyone found a workaround? I'm forced with manual processing payments through the online merchant center which slows down the process and doesn't automatically sync with Quickbooks desktop allowing room for error in my accounting (plus the only reason i'm using QB payments is so that I dont have to bother with an online portal payment system).
In May, I brought a major issue to the attention of both QuickBooks and Square. I spent hours on the phone with each platform and QuickBooks kept advising to talk to Square, and Square kept advising to talk to QuickBooks. Ultimately, I was told by both that in raising the issue with both platforms their developers would have to sort it out between the two platforms. As of today, the problem is STILL UNRESOLVED! We manage invoices in Square. When those invoices are paid they become a transaction that migrates to QuickBooks as a sale. Since approximately April 15, instead of the sale being dated on the day the invoice was PAID in Square, QuickBooks is somehow using the date the invoice was CREATED in Square; which, of course is totally throwing off our accounting and each entry has to be manually edited in QuickBooks to show the correct date. If nothing is done to make these two platforms more compatible, we will have to find an alternative to QuickBooks.
I'm trying to send estimates and invoices to my customers via text message. I see that the way to do that is to fill out the estimate/invoice, then click the 'share link' option and copy the link to a text message. However, when I do that, I don't get a link, and I get a message saying 'Please provide customer email'. I have almost none of my customers' email addresses and do not wish to send an email. It would be unusual and needlessly cumbersome in my industry to insist on all of my customers giving me an email address to receive an estimate. How do I send a link without having their email?
My client currently uses QuickBooks Desktop (QBD) for their company invoicing and manually uploads around 500 invoices each month to Vendor Café online. I am planning to transition my client from QBD to QuickBooks Online (QBO).I am wondering if anyone knows of any ways to connect QBO with Vendor Café (an affiliate of Yardi) to automate the invoice upload process. The goal is to eliminate the need for individually entering each invoice into Vendor Café. Any insights or suggestions would be greatly appreciated!Thank you.
Hi- I'm hoping to set up my system to automatically send out the invoices that we import into QB from our sales portal (this step is done), without needing to take human action first. These are one-time invoices for sale of a product, not recurring invoices, and we'd like them to go out to customers as instantaneously as possible. How can this be accomplished? Thanks,
For nearly a month a client whom tried to use ACH through quickbooks payments has had their money stolen by quickbooks. $865.50 to be exact. QB never sent us any email or cares about the damages caused to our reputation for trusting their service. We have received no updates, no care, nor worries from quickbooks as they hold our clients money against our will. They have damaged our reputation, caused us to not be able to ship our clients item. Has anyone else had QB Payments steal their clients funds for weeks on end? If this is how quickbooks treats their top tier paying customers we can only imagine how they are treating the ones not paying them hundreds a month like us. Thank you
I needed to refund a security deposit for a client who paid it along with the balance due. For simplicity, say the customer is XXX, the full payment was $500, which was deposited in account ZZZ, and the security deposit portion was $100. Here's what I have done:1. I issued a $100 partial payment through the Merchant Center for XXX because I don't have her credit card details and thus, reversal is the only method I know to easily refund the money. I previously tried the refund through the payment record (All Sales), but that appears to be all or nothing; I'm not given an option there for a partial refund.2. I created a journal entry allocating the $100 from A/R to Security Deposit (categorized as Other Current Liability).3. I created a Refund Receipt from the bank account ZZZ where the full payment was deposited, and the payment method was one I created called "Reversal" and I just chose to be printed under the check number.4. All of that seems to have worked, BUT the journal entry allo
I sent 20 statements using Quickbooks Online and a popup said 5 failed for no email, but they all had email. I'm trying to figure out which 5 so as not to repeat to other customers who did receive their statements. Help me, please!
It’sa simple enough thing. I just want to delete a payment
For QB Online account - I'd like to apply an existing vendor credit to an existing unpaid bill without creating a Bill payment/Check with a zero amount. Let's say - Vendor Credit $2000 Vendor Bill $4000 Apply full credit amount to the vendor bill, and decrease the bill balance to $2000 without creating a payment/check with 0 amount. Can this be done?Thank you!
Unable to add accounts. Signs into Amex then errors
