Payments
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I opened the invoice, clicked more actions, selected Refund, and got the following message: "Unfortunately, it’s not currently possible to refund payments received by ACH/bank transfer. However, we’re working on it and will let you know when it’s ready". What are alternative ways of reimbursing a customer, if it's not possible to refund payments received by ACH?
I have created a default invoice template; however, when I do a batch upload for invoicing, it doesn't use my template. I've been pulling my hair out to get it to use the default template but it keeps going back to "Modern". Please help as I need to upload all my invoices and don't want to go into each one after uploading and changing the format.
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Long ago I had a PayPal button that was automatically inserted into invoices to clients. They could use that button within their emailed invoice to connect to PayPal to make payments. I am using Desktop Act 2023. I do not expect full integration between PayPal and QBooks. I only want to include a link for them to send payments to PayPal. How do I make this happen in my desktop now? I have been informed that my merchant services account through Intuit will no longer work after next month.
Dear QuickBooks Support,I am writing to formally raise a concern regarding a refund check issued to my former business account. After selling my business, I canceled my QuickBooks Online subscription. Subsequently, I received a refund check made payable to the business. However, by the time the check arrived, my business checking account had already been closed.I encountered a similar situation with another vendor, who promptly and helpfully reissued a check in my personal name upon request. Unfortunately, my experience with QuickBooks has been markedly different. Despite numerous lengthy calls to customer service — often involving escalations to managers — the issue remains unresolved.Each time I speak with a manager, I am assured that reissuing the check is a simple matter and that a new check will arrive within 14 days. However, no replacement check has ever been received. In the most recent instance, a manager provided an email contact for follow-up, but my subsequent emails have g
I run four companies with QuickBooks Online (QBO), three of which are very active. In Fall 2024, I created a new company, assuming the fees would match my existing accounts under the same QBO service level. Unfortunately, I was wrong. Upon receiving a $200,000 ACH payment via invoice, I discovered that for businesses started after September 2023, QBO charges a 1% processing fee with NO CAP—meaning I paid over $2,000 for a simple ACH transaction my bank would have processed for as little as $1. After escalating my complaint three times, QBO’s response was simply to "read the terms and conditions." I admittedly missed this policy, but I never expected QBO to charge different fees based on a company's start date or demand such an outrageous cut of my transactions. After 2 hours and 45 minutes on the phone, I was told I could get the fees refunded if I issued an eCheck refund and had my customer pay me outside QBO. That seemed like a solution—until I learned that QBO would c
I need to find a way wherein a payment to our contractors will be coming from our credit cards and this payment will be directly deposited to their bank accounts. No need for them to sign up to any accounts just to receive their payments.
When a customer makes a payment and it shows deposit, how long does it take to transfer to my bank account
I am in the middle of a NIGHTMARE scenario with QB. I have used QB for 20 Years for my accounting software and payroll for a majority of that time. For the past 3 years, I have successfully been using the Invoicing and Payments features to collect payments online from my clients..... UNTIL... I pushed a terrible green button to try Quickbooks Checking and my company has been LOCKED UP for over a week! I have had over $35,000 of funds tied up in various ways over the course of this week and I still am being passed around without any resolution. I am told about the "mysterious" Risk department but No one can get a hold of them to find out what is wrong..I just keep getting rebooted to wait another 2 days and then another 2 days and then another 2 days. QB Community.... do you know that if you wait on the phone for 3 hours for a manager to pick up the phone when you request to speak with a supervisor... they now tell you they can't "DO" anything... they are only there to document your com
Hi there, We’re using QuickBooks Online and running into an issue with bulk importing invoices. Each of our customers has a default payment method set to ACH, but when we import invoices using a spreadsheet, the system overwrites the default payment method, and there doesn’t seem to be an option to include the payment method as a field in the import spreadsheet. This forces us to go into each customer profile manually to reset the payment method, which really undermines the efficiency of the bulk import process. Can anyone confirm:Is there any way to include payment method in the import spreadsheet?Are there any workarounds or third-party tools that would allow us to retain or assign payment methods during import? Thanks in advance for any insights!
I recently changed from recently migrated from desktop to online. I need to know why the check I created to print later isn't listed on the list only the years 2021-2023?
As I’m out to dinner with my wife, I get an email from Quickbooks that they are closing my payments account. I did not ask them to. I’ve been trying for over a month to get them to change my email address, because in the back end, you can’t change your own email address. Two weeks ago, they had my payments on hold for the whole week. Just randomly. We run a small business and have had headache after headache with this company, I have no clue what happened.
When invoicing a customer and Adding Time/Costs, Items are not showing the correct number/the one on the vendor bill. The billable item price is using the Item Price shown in the Item list; this price changes constantly as our vendors use commodity pricing.Billable costs should read from the vendor bill that they're checked on, not the Item list.
I have auto bank feeds and i am trying to record a cc payment that was made with a bank acct that isn't associated with this quicbooks file.
My payment still hasn’t sent
We have Enterprise 2024. Weekly I pay about 5 to 8 bills that need the bill payment stub emailed to the vendor. I know how to email the bill payment stubs just fine, but I'm wondering if there is a way to have them show up in the "send forms" area without having to individually select them to send. For example, when I create invoices to customers, there is an option to email later, but nothing like that in the vendor section.
I am tracking a large loan inside QB (400k+). When I want to sent what would be a partial payment (3k) using the "schedule payment" feature, it constantly errors with "We can’t schedule the bills you selected" likely thinking I am trying to pay the entire amount at once, even though I am not.
1 week ago we stopped receiving email notifications about customers having made payments via Quickbooks payments. This has been working for 16 years and we changed nothing on our side. I have checked, double checked, and triple checked spam and have added all related intuit email addresses and *@intuit.com to whitelists on both email clients and email server. I have had tech support send a test message from QBOCare <[email address removed]> which came through to my inbox immediately.I think the server stopped sending the messages but 2 hours on the phone this morning yielded no help and really no understanding of the problem. They just keep telling me that it is our email's fault, not Intuit's fault. I don't think this is true. In these forums I see there is supposed to be some settings to configure email alerts but they are mysteriosly gone from the interface. Of course tech support knows nothign about this. &nb
Hello, I refunded a customer for an item on their insurance claim that we were paid for from the insurance company that they were going to do at a later date. So, I googled how to do that, now it is showing that there is a balance due for the same amount. So, what I did was record customer refund in refund receipt. Then I wrote a check to refund the customer. So, it shows a refund credit for that amount and a check debit amount for the same amount. So, I am not understanding why there is a balance due of that amount now. I don't do this often at all but looks like I am going to have to do it again shortly, so I want to fix that one I mentioned above and do it correctly the next time around. TIA
how to change bank accounts money is deposited in
