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Hey, I am hoping someone can help me. I bought an item off Amazon, but it was either damaged or lost, I forget - but we contacted Amazon and they refunded the product. So now the item is already logged as a business supplies invoice - but how should I add the credit note? (Its 1:1 the cost, so I'm wondering if I should just delete the original invoice or register the credit note as "business income")
I sent an invoice to a customer who subsequently paid. However, the sales invoice is still shown as outstanding. I cannot find a way to connect the sales invoice to the payment that has been made. The result of this is that my revenue is twice what it should be! Firstly, I have the amount in my debtors account, and secondly, I have the amount in my current account - hey presto, I have made twice as much as I thought I had! If anyone can help me sort this out I would appreciate it. Thanks
All of a sudden, the app has stopped me from sending invoices. Why is that?
I can see the other transactions in For Review but there is nothing else in Categorised or Excluded.
Why does the unrealized profit or loss account affect receivables and payables from a previous period even though the transactions were paid in the same period?
I have created customers like cash, card, account etc and at the end of every day I enter my daily takings and select the appropriate customer to create a sales invoice. Now those options are gone, I am asked to create new customers and can't enter my daily takings like I used to. I am basically either not able to use the service or I have to do everything again!
How do I talk to customer services
The invoice button has disappeared from my Home Screen and I can’t find an invoice button anywhere- I’m totally unable to send invoices. I’ve tried updating the app, reinstalling the app.
Hi there Im using QBO, when I raise an invoice I need to show a date range for each line I enter so my customer understands exactly what period I am charging them for. Currently I can only enter one a single date but need to show them the period E.g: 01/01/2020 - 08/01/2020 I am using the Airy Classic Template, Does anyone know how I could achieve this, if necessary Id be willing to change template if there was another that offered this option? Thanks in advance
When I import multiple bills into QBO, I can't get the customer/project field or the class field to upload. It is entered on my CSV but just doesn't populate in QBO. I then have to go individually into the bills to add them in by which time I may aswell have just posted the bill manually. Why can't these fields upload or am I doing something incorrectly?
The custom form styles mean we cannot raise an invoice in EUR instead of GBP and we cannot use our German VAT number instead of UK VAT number.
when i send out a invoice on email can it also say that leaving a balance of so and so
